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July 30, 2024
The experience when checking in was very bad. The hotel said check-in was at 14:00 in the afternoon. When we arrived, the front desk told us that the room had not been cleaned yet and asked us to wait. After waiting for half an hour, we asked and the answer was that it had not been cleaned. Okay, they asked how long it would take and told us that it would take another hour. They said that we could go to the swimming pool first and let the children swim first. As a result, we swam around and went to the front desk and still the cleaning was not done. After more than two hours, we finally intervened and actively communicated through Ctrip customer service. Only after we properly resolved the matter, something even more outrageous happened again. After we got the room, our luggage was not delivered for a long time. During the period, we negotiated on the phone and communicated with Ctrip customer service for more than an hour before we got the luggage. The room attendant who delivered it He said that he put it in his car because he didn't see it at the back. It's really outrageous that the three luggages were not seen. It shows that there is a lack of communication among the hotel staff. Fortunately, the Ctrip housekeeper did his duty.
The sea view room is on a mountain, so you need to change three elevators every time you go out, which is quite difficult. The only good thing is that you can swim in the infinity pool on the 6th floor without having to run up and down.
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