Ida Qis Fayona
July 15, 2025
I stayed at this hotel for 4 days and 3 nights, but had a terrible experience checking in with the female receptionist. Unfortunately, I didn't catch her name, but I remember her badge had a 'G' as her first initial. When checking in, I requested an additional bed, as the description on trip. com mentioned that 'extra beds can be added for this room type.' However, when I asked the receptionist about the extra bed, she seemed confrontational and aggressive in her tone, asking me to provide proof of where it said I could request an extra bed. She claimed the hotel doesn't provide extra beds and kept demanding proof in a rude tone, which was humiliating, especially with others around us. The room's cleanliness was okay, but some power outlets didn't work.