Neptune Luxury Resort

Guests appreciate the immaculate cleanliness and supportive staff. They enjoy the beautiful rooms, delicious breakfast, and excellent facilities. However, some mention the need for improvement in certain areas.

I stayed here at the end of July with my two children for our summer holiday. It is a beautiful hotel, it’s set up a bit like a village with lots of pool choices and a private beach too. There is a small shop for food and snacks, plus a shop that sells floats for the pools and was very reasonable. We didn’t have any problem getting beds by the pool everyday, they even had the double day beds which were usually available. Drinks and snacks are available all day by the pool. The kids favourite was the make your own ice cream place, we went there everyday and ate thousand of calories! It was a really lovely resort, not sure about the entertainment as we went out most evenings and if we did come back early we went and got ice cream and went to the beach. For the last few nights we went to the bar most evenings and played uno until late! They had a piano played and singer with a trumpet some nights which was lovely. The restaurant on the beach was stunning and would have all the windows open in the day time with beautiful views. The sea was the perfect temperature. It was also a great location for us to travel all round kos,it also felt very safe letting the kids walk around alone on the complex. We would definitely stay here again. It was such a wonderful hotel, we all loved it and agreed it was an our favourite family holiday so far, the hotel definitely made it special. We had a couple of minor down points worth noting as it’s a 5 start - there weren’t enough umbrellas on the beach, they had loads of loungers though. At breakfast there wasn’t any avocado or halloumi available, but had pretty much everything else! There was not any dietary information detailed anywhere - I asked for gluten free bread one morning and I waited 10 mins for a rock solid grey roll that had a soggy bottom, I didn’t bother asking again. Also we ate at the American diner which was great, but our “nachos” that cost £15 consisted of a starter size of chilli with 8 tortilla chips placed nearly around the edge, we were starving afterwards. Also our tv was in German for some reason, the kids thought it was hilarious, I did ask for it to be changed but nothing happened. Other than this, it was wonderful, all the staff were great!