Kobe Sannomiya Tokyu Rei Hotel

Kobe Sannomiya Tokyu Rei Hotel Reviews

Kobe Sannomiya Tokyu Rei Hotel

6 Chome-1-5 Kumoidori, Chuo Ward, Kobe City, Hyogo Prefecture, 651-0096, JapanView Hotel Details
Kobe Sannomiya Tokyu Rei Hotel
Kobe Sannomiya Tokyu Rei HotelKobe Sannomiya Tokyu Rei HotelKobe Sannomiya Tokyu Rei Hotel
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Kobe Sannomiya Tokyu Rei Hotel Guest Reviews

4.4/5
Very Good
112 review
Verified reviews
Location4.5
Amenities4.2
Service4.5
Cleanliness4.3
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All reviews(112)
Positive reviews(109)
Reviews with photos/video(20)
Easy to get around(19)
Clean and tidy(18)
Awesome stay(17)
Near shopping area(17)
Convenient for shopping(17)
Awesome rooms(16)
Poor air conditioning(5)
Friendly front desk staff(5)
Negative reviews(3)
NC8891
Standard Triple Room - Non-Smoking
Stayed in Nov 2024
Family
23 review
4.5/5
Great
Posted on Jan 3, 2025
Great location, a short walk to central Kobe. Front desk service is great. Parking is only free for cars with low height. Can be slightly noisy since it's next to the railway, but a non-issue in general.
Response from Property: We appreciate you choosing Kobe Sannomiya Tokyu REI Hotel for your stay. Your kind words about our location and staff service are greatly appreciated. We look forward to welcoming you back in the future.
Guan Soon Teoh
Standard Twin Room - Non-Smoking
Stayed in Aug 2024
Business travelers
38 review
4.2/5
Very Good
Posted on Dec 11, 2024
Perfect as an economical business hotel. Meets ots purpose. No complain.
Response from Property: Thank you very much for staying at the Kobe Sannomiya Tokyu REI Hotel.We sincerely appreciate you taking the time to complete our guest survey.Your valuable feedback will be used to improve our services.Based on your comments, we will strive to provide an even more comfortable stay and maintain our high level of customer service.We look forward to welcoming you back to the Kobe Sannomiya Tokyu REI Hotel in the future.
uncle John 1974
Standard Double Room - Non-Smoking
Stayed in Nov 2023
Travel with friends
99 review
5.0/5
Outstanding
Posted on Dec 8, 2023
Honestly front desk lady who checked us in was not welcoming, rather rude. Misunderstanding happened shortly due to carpark issues. She came to rectify the issue and I apologise and thank her. Overall. Good service
Lucky101
Standard Single Room - Smoking
Stayed in Apr 2024
Business travelers
2 review
4.7/5
Amazing
Posted on May 24, 2024
I recently stayed at the Kobe Sannomiya Tokyu Rei Hotel during my visit to the Kobe Exhibition, and I must say it was an excellent choice. The location is ideal, just a 15-minute subway ride to the exhibition center, with a direct line making the journey straightforward and hassle-free. The hotel's proximity to the subway is a major plus, offering seamless travel around the city. Notably, there's only one line change required to get to Osaka, making it convenient for day trips or additional business meetings. Surrounding the hotel, you'll find a plethora of restaurants catering to all tastes, ensuring you won't go hungry. Additionally, there's a massage center nearby, perfect for relaxing after a long day of activities. For those traveling by night buses, the station is conveniently close, making late-night travel plans easy to manage. While the hotel amenities were generally good, I did miss the availability of free coffee, which would have been a nice touch. However, this was a minor issue in an otherwise excellent stay. Overall, I highly recommend the Kobe Sannomiya Tokyu Rei Hotel for its prime location, convenience, and the abundance of nearby facilities. It’s an ideal choice for anyone visiting Kobe, whether for business or leisure.
Anonymous User
Superior Plus Twin Room - Non-Smoking
Stayed in Feb 2024
Travel with friends
8 review
2.7/5
Posted on Mar 21, 2024
The glass is dirty, there was trash on the floor in my room when I checked in. the room is too small to open my luggage
Heong Fei
Standard Double Room - Non-Smoking
Stayed in Jan 2024
Family
6 review
4.2/5
Very Good
Posted on Apr 8, 2024
It’s convenient with all the transportation stations nearby, just a bit walking distance to shopping malls. For family trips with children and elderly, it is good enough with its location.
bp90 pang
Standard Twin Room - Smoking
Stayed in Jun 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Jul 14, 2024
Good choice!
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Anonymous User
Standard Twin Room - Smoking
Stayed in May 2023
Family
18 review
5.0/5
Outstanding
Posted on Sep 4, 2023
good location !
Anonymous User
Standard Triple Room - Non-Smoking
Stayed in Jan 2025
Family
9 review
4.5/5
Great
Posted on Feb 10, 2025
Very close to Sannomiya Station, 3 minutes walk from the station. There is a convenience store downstairs, which is very convenient for buying snacks. It is even closer to the Shinki bus stop, 1 minute walk, and this bus can go directly to USJ in 38 minutes. It is also very convenient to live here for shopping, and everything is within walking distance. Very friendly for family travel The hygiene can be a little more refined
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Response from Property: 非常感謝您入住神户三宮東急REI酒店。再次感謝您的寶貴反饋。我們將利用調查結果(例如您對哪些方面滿意或不滿意)來改進我們未來的酒店服務。我們全體員工將繼續每天努力工作,確保我們酒店讓客人滿意,因此我們希望您能繼續光顧神户三宮東急REI酒店。
Guest User
Standard Twin Room - Smoking
Stayed in Nov 2024
Travel with friends
9 review
3.0/5
Posted on Jan 17, 2025
The hotel is located near Sannomiya Station, with a good location and very convenient appearance, but the room layout is average, and the catering seems to be average too. Not many people eat in their restaurant. The hygiene is okay, and the service is okay.
Original TextTranslated by Google
Response from Property: 非常感謝您使用神户三宮東急REI酒店。我們也非常感謝您配合填寫我們的調查問卷。我們將考慮您的反饋,以改善我們的酒店。如果您繼續使用我們的服務,我們將非常高興。我們全體員工期待着您的到來。謝謝您的合作。
Mei lee 1219
Standard Double Room - Non-Smoking
Stayed in Nov 2024
Family
4 review
3.5/5
Posted on Dec 24, 2024
Location close to the station, once out of the bus station has reached the hotel, and Kobe subway station is also only a 2-minute walk, downstairs turn there is a large $ 12 shop in a shopping mall, nearby there are also many places specializing in Kobe beef, must Scared of food
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Kobe Sannomiya Tokyu REI Hotel! Moreover, despite your busy schedule, you still took the time to fill out the questionnaire. Thank you very much again! We are very pleased that you appreciated our hotel's location. The hotel is located a 2-minute walk from the east exit of JR Sannomiya Station, and is also within easy reach of Hankyu and Hanshin Sannomiya Stations. It has always been an ideal place for business travelers and tourists. We will continue to take advantage of the hotel's location in Sannomiya, the center of Kobe, and strive to improve service quality to make it easier for you to access bustling streets and various tourist attractions. All staff sincerely look forward to your visit again!
Guest User
Standard Triple Room - Non-Smoking
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 13, 2024
It was close to the station and the bus stop, and the limousine bus from the airport was also easy to access, so it was easy to get around. There were many restaurants around the hotel, so you won't have any trouble finding anything. The front desk staff were very kind and helpful.
Original TextTranslated by Google
Response from Property: この度は神戸三宮東急REIホテルをご利用いただき、誠にありがとうございました。アンケートにご記入いただき、重ねてお礼申し上げます。駅やバス停へのアクセス、空港からのリムジンバスの便、周辺の飲食店についてもご満足いただけたとのこと、大変嬉しく思います。お客様にご滞在中、快適にお過ごしいただけたこと、そして当ホテルへのご評価を賜り、従業員一同、大変励みになっております。特に、フロントスタッフの対応にご満足いただけたとのこと、心より感謝申し上げます。お客様に喜んでいただけるよう、今後も一層のサービス向上に努めてまいります。またのご利用を心よりお待ちしております。
2ka
Standard Single Room - Non-Smoking
Stayed in Jul 2024
Solo travelers
14 review
3.5/5
Posted on Aug 29, 2024
rei's location has been excellent situated in all the core areas of the three palaces can be easily reached by bus next door there is also a bus terminal to go farther is no problem Room quality is stable but no surprises
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Kobe Sannomiya Tokyu REI Hotel and taking the time to fill out the questionnaire. Your valuable opinions will help us continuously improve service quality and create a better accommodation experience for you. Looking forward to your next visit!
轟炸龍舌蘭
Standard Triple Room - Non-Smoking
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 28, 2024
The accommodation experience is great and the location is also very good. There is LAWSON supermarket downstairs. There is also a large supermarket for shopping in 5 minutes' walk. The room is clean and the space is not small. The highlight is that there is a bathtub for taking a bath. The reception staff is kind and polite.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at the Tokyu REI Hotel Sannomiya, Kobe. We also sincerely thank you for giving us full marks on all items in the questionnaire. Customer testimonials are a great encouragement to our employees. We will not rest on our laurels just because of the "perfect score" we received this time, and will continue to work hard to provide better services. We will continue to do our best to meet our customers' expectations and look forward to your continued patronage at Kobe Sannomiya Tokyu REI Hotel.
Xiaosage
Standard Triple Room - Non-Smoking
Stayed in Jun 2024
Family
38 review
4.7/5
Amazing
Posted on Jul 10, 2024
Chain hotels are different. They have a good location, not far from Kobe Sannomiya Station. The rooms are small but sufficient, the sheets and towels are clean and tidy, the lobby is also quite spacious, and there are water dispensers on each floor, which is very convenient.
Original TextTranslated by Google
Response from Property: Thank you for staying at Kobe Sannomiya Tokyu REI Hotel. Thank you for writing a good review. Please stay with us again next time.