6 Chome-1-5 Kumoidori, Chuo Ward, Kobe City, Hyogo Prefecture, 651-0096, JapanSee Hotel Details
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1 night
Guest Reviews
8.8/10
Very Good
172 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.7
Amenities8.5
Service9.0
Cleanliness8.9
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All reviews(172)
Positive reviews(168)
Reviews with photos/video(33)
Easy to get around(34)
Convenient for shopping(25)
Perfect for business trips(9)
Friendly front desk staff(8)
Good sound insulation(6)
Quiet & comfortable(6)
Delicious breakfast(5)
Close to airport(5)
Negative reviews(4)
Rurubudongmingxinjianxing
Standard Twin Room - Smoking
Stayed in Apr 2025
Family
71 review
6.0/10
Posted on Jun 8, 2025
So so hotel. Good location other is so so. Probably will not be again. Very good location.
Response from Property: Thank you for choosing to stay at Kobe Sannomiya Tokyu REI Hotel. We also deeply appreciate you taking the time to provide us with your valuable feedback.We are truly sorry that your recent stay with us was not satisfactory. We sincerely apologize for any inconvenience or disappointment you experienced.Please be assured that we take your comments very seriously. Our entire staff is committed to working diligently to improve our services and ensure all our guests have a satisfying experience. We hope to have the pleasure of welcoming you back to Kobe Sannomiya Tokyu REI Hotel in the future.
NC8891
Standard Triple Room - Non-Smoking
Stayed in Nov 2024
Family
26 review
9.0/10
Great
Posted on Jan 3, 2025
Great location, a short walk to central Kobe. Front desk service is great.
Parking is only free for cars with low height. Can be slightly noisy since it's next to the railway, but a non-issue in general.
Response from Property: We appreciate you choosing Kobe Sannomiya Tokyu REI Hotel for your stay. Your kind words about our location and staff service are greatly appreciated. We look forward to welcoming you back in the future.
Guan Soon Teoh
Standard Twin Room - Non-Smoking
Stayed in Aug 2024
Business traveler
50 review
8.5/10
Very Good
Posted on Dec 11, 2024
Perfect as an economical business hotel. Meets ots purpose. No complain.
Response from Property: Thank you very much for staying at the Kobe Sannomiya Tokyu REI Hotel.We sincerely appreciate you taking the time to complete our guest survey.Your valuable feedback will be used to improve our services.Based on your comments, we will strive to provide an even more comfortable stay and maintain our high level of customer service.We look forward to welcoming you back to the Kobe Sannomiya Tokyu REI Hotel in the future.
Matthew John
Standard Twin Room - Smoking
Stayed in Apr 2025
Family
5 review
10/10
Outstanding
Posted on May 22, 2025
Really lovely and great staff.
Response from Property: Thank you for choosing Kobe Sannomiya Tokyu REI Hotel among the many hotels available. We also sincerely appreciate you taking the time to complete our guest satisfaction survey.We are truly honored to hear that you were satisfied with all aspects of your stay. Our entire staff works diligently every day to ensure our guests have a satisfying experience, and your feedback is a great encouragement to us.We will continue to strive for even greater service improvements to ensure your future stays are just as enjoyable.We value the connection we have with each guest and look forward to welcoming you back with our warm hospitality. We eagerly await your next visit.
uncle John 1974
Standard Double Room - Non-Smoking
Stayed in Nov 2023
Traveling with friends
104 review
10/10
Outstanding
Posted on Dec 8, 2023
Honestly front desk lady who checked us in was not welcoming, rather rude. Misunderstanding happened shortly due to carpark issues. She came to rectify the issue and I apologise and thank her. Overall. Good service
Lucky101
Standard Single Room - Smoking
Stayed in Apr 2024
Business traveler
2 review
9.5/10
Amazing
Posted on May 24, 2024
I recently stayed at the Kobe Sannomiya Tokyu Rei Hotel during my visit to the Kobe Exhibition, and I must say it was an excellent choice. The location is ideal, just a 15-minute subway ride to the exhibition center, with a direct line making the journey straightforward and hassle-free.
The hotel's proximity to the subway is a major plus, offering seamless travel around the city. Notably, there's only one line change required to get to Osaka, making it convenient for day trips or additional business meetings.
Surrounding the hotel, you'll find a plethora of restaurants catering to all tastes, ensuring you won't go hungry. Additionally, there's a massage center nearby, perfect for relaxing after a long day of activities. For those traveling by night buses, the station is conveniently close, making late-night travel plans easy to manage.
While the hotel amenities were generally good, I did miss the availability of free coffee, which would have been a nice touch. However, this was a minor issue in an otherwise excellent stay.
Overall, I highly recommend the Kobe Sannomiya Tokyu Rei Hotel for its prime location, convenience, and the abundance of nearby facilities. It’s an ideal choice for anyone visiting Kobe, whether for business or leisure.
Anonymous User
Superior Plus Twin Room - Non-Smoking
Stayed in Feb 2024
Traveling with friends
9 review
5.5/10
Posted on Mar 21, 2024
The glass is dirty, there was trash on the floor in my room when I checked in. the room is too small to open my luggage
Heong Fei
Standard Double Room - Non-Smoking
Stayed in Jan 2024
Family
6 review
8.5/10
Very Good
Posted on Apr 8, 2024
It’s convenient with all the transportation stations nearby, just a bit walking distance to shopping malls. For family trips with children and elderly, it is good enough with its location.
bp90 pang
Standard Twin Room - Smoking
Stayed in Jun 2024
Traveling with friends
1 review
8.0/10
Very Good
Posted on Jul 14, 2024
Good choice!
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Anonymous User
Standard Twin Room - Smoking
Stayed in May 2023
Family
26 review
10/10
Outstanding
Posted on Sep 4, 2023
good location !
Anonymous User
Standard Twin Room - Smoking
Stayed in Apr 2025
Traveling with friends
13 review
8.0/10
Very Good
Posted on May 19, 2025
The hotel is located at Sannomiya Station, which is undoubtedly convenient. However, the road is under construction recently, so you need to take a detour to get there, which is inconvenient for traveling. The dining and shopping options around the hotel are quite convenient. The hardware is a standard Japanese hotel, and the decoration is a bit old.
Original TextTranslated by Google
6/10
Response from Property: Thank you very much for staying at Kobe Sannomiya Tokyu REI Hotel. We would also like to thank you for taking the time to fill out our survey and for giving us a high rating. All of our staff are very happy that you were satisfied with our service. Inspired by your customer reviews, we will continue to work hard to further improve our services. We hope that you will stay at our hotel again when you visit Kobe. All of our staff are looking forward to seeing you. Finally, we wish you good health and happiness.
carfoon
Standard Triple Room - Non-Smoking
Stayed in Apr 2025
Family
4 review
7.5/10
Posted on May 20, 2025
Compared to other hotels in the city center, the price is reasonable. Unfortunately, it does not have its own parking lot and needs to park in the parking lot of a nearby hotel according to the clock.
The breakfast was rich and tasted good.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Kobe Sannomiya Tokyu REI Hotel. Thank you again for your valuable feedback. We will use the survey results (such as what aspects you are satisfied or dissatisfied with) to improve our hotel services in the future. All of our staff will continue to work hard every day to provide a hotel that our guests will enjoy, so we hope that you will continue to support Kobe Sannomiya Tokyu. Thank you for your continued support of REI Hotels.
Guest User
Standard Twin Room - Smoking
Stayed in Mar 2025
Family
2 review
10/10
Outstanding
Posted on May 12, 2025
Service:
No excessive disturbance, which suits me very well; in addition, the service attitude of the white-haired uncle at the front desk was very good, and my mother, who was traveling abroad for the first time, was impressed by this.
Configuration:
The room is clean and tidy, with complete facilities to meet daily needs. I would like to emphasize that the sound insulation is very good. There is a tram track outside the window. There will be construction downstairs at night, but you will not hear any noise at all.
Transportation:
Located in the most prosperous transportation hub in Kobe, there are many tram stations around, and the bus station to the airport is just across the street. Shopping is also very convenient, and there are many food options. There are many large supermarkets downstairs, and it only takes about 20 to 30 minutes to take the fastest tram to Umeda.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Kobe Sannomiya Tokyu REI Hotel. We would also like to express our sincere gratitude for taking the time out of your busy schedule to complete this questionnaire. We will use the valuable feedback we receive from our customers to improve our future services. We will use your feedback to strive to provide a more comfortable stay and maintain excellent customer service. Finally, we hope that you will stay at Kobe Sannomiya Tokyu REI Hotel again. All of our staff are looking forward to seeing you again.
讀左至右由文中
Standard Twin Room - Non-Smoking
Stayed in Feb 2025
Traveling with friends
16 review
8.5/10
Very Good
Posted on Apr 1, 2025
The hotel front desk is warm and polite, the rooms are clean and tidy, and the location is very convenient, right next to Sannomiya Station.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Kobe Sannomiya Tokyu REI Hotel. We would also like to express our sincere gratitude for taking the time out of your busy schedule to complete this questionnaire. We will use the valuable feedback we receive from our customers to improve our future services. We will use your feedback to strive to provide a more comfortable stay and maintain excellent customer service. Finally, we hope that you will visit Kobe Sannomiya Tokyu REI Hotel again. All of our staff are looking forward to seeing you soon.
Guest User
Standard Single Room - Non-Smoking
Stayed in Feb 2025
Other
10 review
10/10
Outstanding
Posted on Mar 30, 2025
The hotel is in a great location, right near the airport bus drop-off point, just across the overpass. The room is clean, the breakfast is ok, the toiletries are complete, there is a 24-hour Lawson downstairs. The service attitude is also very good
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Kobe Sannomiya Tokyu REI Hotel from among many other hotels. Thank you again for filling out the accommodation survey. We are very honored that you were satisfied with all the items in the survey. All of our staff work hard every day to ensure customer satisfaction, and your response is a great encouragement to us. We will continue to work hard to further improve our services to ensure customer satisfaction. We cherish our encounters with our customers and will continue to welcome them with warm hospitality, so we look forward to seeing you again.