Arima Hot Spring Ryokan Kotori

Second time staying here. Although the location is far, there is a special car to pick you up after arriving in Arima area. The price is reasonable. One night and two meals are provided. The portions are sufficient and very delicious. The place is clean and quiet. It is a good choice.

Extremely disappointed with the service quality and attitude of Xiaoduli Hotel. The room rate is at least 50,000 yen per night, but there is not even the most basic private bathroom and toilet. Is the housing price reasonable? Do you feel guilty about it? The platform did not clearly state such situations when booking, which clearly shows its intention to mislead consumers. In addition, I had already paid in full on the platform, but was asked to pay again after arriving. It would be a huge inconvenience to empty the 200,000 yen in my wallet all at once. The platform also does not clearly state the information, and the information is extremely asymmetric. What is the purpose of collecting a 100% deposit? When I raised the issue, the staff were indifferent and unhelpful. He said there are public bathrooms available for reservation, but my mother is already 60 years old and still has to go down the stairs to take a shower and then go up the stairs back to the room. Do the staff consider me in her shoes? The staff shirked their responsibilities and had no sincerity in addressing our requests and complaints. What’s more, how can the staff be a receptionist if they can’t even understand simple English? The overall experience was totally inconsistent with the hotel's charges, which seriously affected my trip to Arima Onsen. I will not stay here again, nor recommend anyone to choose this accommodation. I am extremely angry about the hotel hiding some of their information from Trip.com. Please be careful!

The hotel room has a built-in hot spring, which is well equipped and convenient. To use the large hot springs and baths, you have to walk a few minutes to the sister store, which is a bit inconvenient and cold. The food is good, although there is not much beef, but everything else is good. Better than cost-effectiveness

There is only one bamboo curtain for the curtain, which will wake you up in the morning! Not recommended for light sleepers! -Only the room has air conditioning, the rest of the place is extremely hot and has no air circulation! -The pillows are very hard, which is uncomfortable to say. -There is no toilet in the room! -The sheets were wet with 10ml of water, and I was fined 5,500 yen! -The clerk's English is very poor, but the driver is very good! -To soak in the hot springs, you have to go to the nearby store! -The hot spring bleach water smells very strong! -There is an additional tax for bathing in hot springs! -There are four small pieces of dinner meat, and the rest are not delicious! Not worth it! ! !

Not a bad experience. The hotel provides free round-trip transfer service, but you can only contact the hotel from 1430 on the day of arrival. Dinner is kaiseki cuisine, mainly fish dishes, and you need to walk to the sister hotel nearby (1-2 minutes away) to enjoy it. Breakfast is a set meal and you need to stay in the hotel to eat. The open-air hot spring included in the room is very good and the hygiene level is satisfactory. Other details (including seasonal menus) can be viewed in advance on the hotel's official website.

Good value for money but voice communication problems