Protea Hotel Klerksdorp

Conveniently located near Matlosana Mall and major routes, the accommodation provides exceptional, friendly, and prompt customer service, ensuring a memorable and welcoming experience for guests.

Protea Hotel Klerksdorp (Barend Street) - horrific experience. Made prior arrangements to check in at 10pm.Reception was jam packed with late arrivals, only one very rude gentleman assisting with check in. It took us another hour to check in. The gentlemen attending to the check in used foul language and everything at reception was "disfunctional" and it was chaos. Although we have booked and paid in advance, he refuses to assist us if we don't pay again, because apparently the confirmation does not reflect on his side. We paid (again) just to get to the room at 11h45 pm. The next morning the same guy phoned us 6am and requested us how we intend paying for the accommodation (What!!). The room was filthy and definitely not a non-smoking room. The floors were so dirty (rather kept our socks on). Reception was dirty and the manager on duty indicated that she is going to her real job in the kitchen and cannot assist anyone (I gather she was the kitchen manager and not a general manager). The door handles in the shower were missing. I cannot believe the person who did the grading for the tourism board gave this place more than one star - shame on them. This is also definitely not a safe area to arrive late night.

Hard pass I recently stayed at Protea Klerksdorp with my kids, and sadly, our experience was far from satisfactory. While the hotel grounds were well-maintained and visually appealing, the issues with cleanliness and service overshadowed this positive aspect. Our room was not cleaned thoroughly—makeup brushes from previous guests were still on the floor. This made me question the overall hygiene of the space. Our biggest challenge was the noise. Other guests held a loud party directly in front of our room until 2:30 AM, and despite the disturbance, there was no staff intervention to address it. It made for a sleepless and stressful night, especially with kids. The restaurant experience was equally frustrating. We ordered a Hawaiian pizza for the kids, but what arrived was chicken with chili sauce. When I questioned the staff, they claimed they had added pineapple to the dish to make it "Hawaiian." Such a response was not only unhelpful but also dismissive of the mistake. The food quality overall was subpar and disappointing. While the well-kept grounds showed potential, the lack of proper housekeeping, disregard for guest comfort, and unacceptable dining experience make it impossible for me to recommend this hotel to families or anyone seeking a relaxing stay.