Protea Hotel Klerksdorp

Conveniently located near Matlosana Mall, the accommodation provides exceptional customer service and cleanliness. However, guests noted discomfort with old mattresses and blankets.

Hard pass I recently stayed at Protea Klerksdorp with my kids, and sadly, our experience was far from satisfactory. While the hotel grounds were well-maintained and visually appealing, the issues with cleanliness and service overshadowed this positive aspect. Our room was not cleaned thoroughly—makeup brushes from previous guests were still on the floor. This made me question the overall hygiene of the space. Our biggest challenge was the noise. Other guests held a loud party directly in front of our room until 2:30 AM, and despite the disturbance, there was no staff intervention to address it. It made for a sleepless and stressful night, especially with kids. The restaurant experience was equally frustrating. We ordered a Hawaiian pizza for the kids, but what arrived was chicken with chili sauce. When I questioned the staff, they claimed they had added pineapple to the dish to make it "Hawaiian." Such a response was not only unhelpful but also dismissive of the mistake. The food quality overall was subpar and disappointing. While the well-kept grounds showed potential, the lack of proper housekeeping, disregard for guest comfort, and unacceptable dining experience make it impossible for me to recommend this hotel to families or anyone seeking a relaxing stay.

The reception, the room and restaurant were all excellent. This is a good one for a short stay like the one we had. Staff were never overbearing, but knew about our every need. The gardens are well kept and is good for a late afternoon relaxing walk. Their security made us feel safe and relaxed. Safe, covered parking is part of the deal. Location is close to other facilities and the main route through Klerksdorp.