The Saint Hotel Key West, Autograph Collection

What a wonderful find. The staff was beyond helpful, and the hotel is centrally situated so you can walk to any place you'd like to visit. So many restaurants and bars nearby, and of course, plenty of shopping amid the historical sites.

We had high hopes for this hotel. We are Marriott Titanium members so very loyal to the brand. Our encounters with most staff were very pleasant. We were happy to have daily housekeeping and water in our room. We had a pleasant lunch at the restaurant while we waited for our room. The hotel itself is old and we were in a king bed on the 2nd floor across from the Roof Top bar. Note there are no elevators. The bar and music stop at 11. The lighting in the room is very poor - part of the vibe is blue lights so our bathroom had one blue overhead light and 2 dim sconces at the vanity. One of the sconces would flicker off and on. I felt like we were in a disco. Very difficult to put on makeup or for shaving - no natural light. Our room had a loud dehumidifier that needed to be run or the humidity would soar to 90 in the room. We could not cool the room down even though it was only 70ish outside. It was pouring rain one morning and I decided to walk to the lobby to get us coffee. So I walked down the steps in the rain and then through 2 different pool gates to get to the lobby. The man at the desk provided me with an umbrella but to get back to the room with the coffee, I need to put everything down, lift the latch on each gate, prop it open, put one cup at a time on the other side and then back to holding the umbrella and 2 cups of coffee up the stairs to the door that open to our hallway and then open the door to our room. Exhausting! We paid a lot for our stay and would never stay here again. There is another Autograph Hotel around the corner. Perhaps that is a nicer property.

From top to bottom we had a great experience. Check in was easy and friendly. Place was quite even though only steps away from duval. Beds were comfortable and room was well maintained. Beautiful pool area and restaurant onsite. Would recommended and we will be back.

The grounds are beautiful and the hotel is in a very convenient area that is close to Duval and old town. The staff was very friendly as well. The size of our room was extremely small. The shower is not in the bathroom it is actually in the room and glass door had to be lifted to close and open. We understood it was an intimate hotel and thank goodness we have been together for 13 years is all I have to say. This was my 25th time so key west. I did love the private entrance on Duval.

Nice property

We had been taken there by a food tour and did like their daiquiri. Decided to go there on our own.. took over 25 mins( place was not hopping)till I finally spoke up for them to address us.. told them what we wanted .. took another 1/2 hr till my husband and daughter saw them putting egg whites in there .. when asked why .. they got snippy and rude .. we walked out .. never going back