Hyatt Vacation Club at Windward Pointe

it was really good and big room, really like the view and amenities.

The rooms are big and the tubs are huge. The air conditioner worked fabulously. The place is dated but comfortable. The best part was the patio.

I booked this resort using Travelocity as the price was unbeatable on ANY other platform incl direct. We booked this as a senior trip for our daughter & a group of friends. 3 adults/six 17 year olds/2 reservations. My friend had some trouble booking the same days as us so she called Travelocity: More on this below. LOCATION: This resort is literally behind the airport & it was really cool to see the planes take off & land. There are very few flights per day & from inside the condo you can barely hear anything. You can literally walk here from the airport however it is not central to any of the typical Key West tourist areas. There is no beach access at this property & you will need to rent a car if you dont drive here. You can walk to the Robert The Doll ******* Experience (one block away). You can walk about 2 miles for beach access (Smathers). The seaweed is VERY BAD right now (june 14-20, 2025). CHECKING IN: We arrived on a Sat & our friends reservation started Sun. She attempted to book the same arrival mult times and even sat on hold with travelocity as the reservation would show available until time for payment & then it would disappear. With assistance, travelocity booked her a close hotel for Sat night and then gave her a Sun checkin. We tried again at checkin Sat evening to get her in the same hotel and the gentleman at the front desk said he had nothing available but would make note of what building we were in & that we were traveling together on seperate reservations. We were excited to see both condos on either side of us to be vacated Sun morning! We let our friends store their luggage in our room while awaiting their room & ran to get groceries for the week that we planned to share. When we returned, our friends condo was ready, 4 buildings away from us! We figured this was a mistake so we headed to the front desk to discuss. We were immediately met with resistance from the "manager" who walked out saying, "I've been working on this since 6am. There's nothing I can do". She immediately had an unpleasant demeanor. She stated there had been a computer update with Hyatt and each building is assigned an arrival day. She stated our building (4) was a Sat arrival and building (8) for a Sun arrival. We told her the condos on either side of us had checked out & the maids were already cleaning them. She stated she couldn't move any reservations & had been on hold with IT because of the new system. I asked if they had any manual way to checkin clients. She offered very little in the way of accommodating us continually stating she couldn't move rooms/reservations around. It was ONLY after I suggested we call Hyatt directly that she offered a $200 food/beverage credit at the pool. I told her I would be mentioning this as part of my review & she then offered to MOVE US after repeatedly stating she couldnt move anyone. She wanted us to move from building 4 to building 7. This move made no sense & I felt bad for having the maids have to clean a co

Terrible experience . Palmetto bugs crawling past me top of couch Furniture was like something you would find in a Doctors office very uncomfortable. No housekeeping. No response at front desk. No soap or sponges in kitchen. Beds had hospital quality blankets no comforters. Completely unacceptable. Waste of time and money. Would never come back. I was here 15 years ago it was wonderful. I was embarrassed to bring a guest here. I would rather have spent twice the money or more to have enjoyed the limited time off as. a medical professional licensed in the state of Florida. I did speak to someone from the corporate office never heard back. His response was that they were closed here for 2 weeks for maintenance. So why did they book us here. Just so disgusted.