The Riverside

This hotel had really good services and a very friendly service, with good facilities

I enjoyed staying in this hotel. The location was amazing very close to the station and to the main road, many nice restaurants around… service was great

We really wanted to enjoy our stay at The Riverside in Kendal, especially given the warm welcome we received and the beautiful location overlooking the river which was lovely for a stop over after a long drive. The bar area was stylish and comfortable, and the view of the river from our room was genuinely lovely. Unfortunately, the positives stopped there. The room itself was a real letdown in terms of cleanliness and comfort. There was a suspiciously stained cushion on the bed on arrival, this was punted straight away, if only I could’ve fired it out the window 😩 the shower head was covered in pink slime (which I believe is a type of biofilm—not something you want near your face), and there was a hair on the shower wall that was not the type that came from someone’s head. To top it off, I found a toenail on the carpet, which was honestly stomach-turning. Decided to play it safe and avoid having a shower or breakfast. The bed was uncomfortable, and what made things worse was the connecting door to the next room, which offered zero sound insulation. Our neighbours were up early, Sunday morning, talking loudly and slamming doors at 8am with no regard for other guests. It felt more like staying in student halls than a hotel and resulted in zero sleep being had. Perfect (not) for continuing our car journey home to Scotland. This could be a really great hotel with some proper attention to detail—particularly around cleaning standards and noise insulation. Until then, I wouldn’t recommend it unfortunately.

Poor customer service. Had problem with leak in bathroom that they they could not fix till the next day.we used all the towels to soak all the water up .resulting have no shower or bath.and they were not interested and denied that i report the problem.

The hotel rooms were excellent. Arm, white fluffy towels, a superb tea and coffee selection and a box of chocolates on the bed. Great view over the river and good linen on the bed. (Half a star for wobbly shower nozzle and faulty bath plug. Free parking which we were welcome to use after check out. The main restaurant was closed to cater for a coach party. Nobody told us. Bar kitchen was also closed until 20.00 but the bar food when it eventually arrived was good. Breakfast was an excellent buffet with lashings of good filter coffee. Reception staff were excellent (but should have told us about the restaurant) Overall a very pleasant stay

Excellent base for lake district Easy check in. Room comfortable family room. Excellent swimming pool, sauna etc Really friendly helpful staff. Good location in kendal