Ibis Gading Serpong

Ibis Gading Serpong Reviews

Ibis Gading Serpong

Jl. Gading Serpong Boulevard No.19 Blok M5, Curug Sangereng, Serpong Sub-District, Curug Sangereng, Kelapa Dua, Tangerang Regency, Banten, 15810, IndonesiaSee Hotel Details
Ibis Gading Serpong
Ibis Gading SerpongIbis Gading SerpongIbis Gading Serpong
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1 night

Guest Reviews

8.2/10
Very Good
156 review
Verified reviews
Location8.3
Amenities7.8
Service8.5
Cleanliness8.3
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All reviews(156)
Positive reviews(147)
Reviews with photos/video(7)
Awesome stay(19)
Clean and tidy(14)
Great service(10)
Awesome rooms(9)
Near shopping area(6)
Easy to get around(5)
Convenient for shopping(5)
Negative reviews(9)
Newlide
Standard Room with Double Bed
Stayed in Apr 2025
Traveling with friends
3 review
8.0/10
Very Good
Posted on May 27, 2025
The staff is so friendly and helpful, one of the staff was very careful and aware of their customer. He was helping me from the drunk guy.
Response from Property: Dear Our Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Albert Bennanda Widjaya- General Manager
Lek Wipawii
Standard Room with 2 Single Beds
Stayed in Jun 2025
Business traveler
20 review
6.0/10
Posted on Jul 6, 2025
Everything is ok but Smoking smell in the room even non smoking floor. If it is manageable, it would be great.
Response from Property: Dear Mrs. Lek Wipawii,Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Albert Bennanda Widjaya - General Manager
ardian sudharto
Standard Room with 2 Single Beds
Stayed in May 2025
Business traveler
19 review
3.0/10
Posted on Jun 21, 2025
aircondinrioner not cole there no shower gel /shampoo at all even tooth brudh tv not working water stuck
Response from Property: Dear Mr. Ardian Sudharto,Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Albert Bennanda Widjaya - General Manager
Anonymous User
Standard Room with Double Bed
Stayed in May 2025
Solo traveler
2 review
7.0/10
Posted on Jun 20, 2025
Basic hotel, sufficient for solo travellers. The sink in my room wasn't working though.
Response from Property: Dear Our Valued Guest,Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Albert Bennanda Widjaya - General Manager
Ivon
Standard Room with Double Bed
Stayed in Jul 2025
Family
1 review
9.5/10
Amazing
Posted on Aug 2, 2025
Clean and nice place to stay The hospitality is excellent
Response from Property: Dear Mr. IvonThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Albert Bennanda Widjaya - General Manager
Anonymous User
Standard Room with Double Bed
Stayed in Apr 2025
Business traveler
7 review
10/10
Outstanding
Posted on May 9, 2025
Location is very strategic, close to shopping mall and business district.
Response from Property: Dear Our Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Albert Bennanda Widjaya- General Manager
Muhammad Salman
Standard Room with Double Bed
Stayed in May 2025
Solo traveler
37 review
10/10
Outstanding
Posted on Jul 13, 2025
cozy places, easy access, near supermall and all entertainment
Response from Property: Dear Mr. Muhammad Salman,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Albert Bennanda Widjaya - General Manager
Guest User
Standard Room with Double Bed
Stayed in Jul 2024
Business traveler
1 review
10/10
Outstanding
Posted on Aug 19, 2024
Nyaman banget. Suka banget nginep d ibis gading serpong🥰
Response from Property: Dear valued guest, Thank you for the trust given to Hotel ibis Gading Serpong with your positive review. We are pleased that the quality of service and accommodation that we provide can meet your expectations. Our team will always maintain the trust that you give by ensuring to provide the best service to all our guests. We continue to look forward to your suggestions and input to always be able to maintain our quality and service on your next visit. Yours sincerely, Albert Bennanda Widjaya - General Manager
Niknuk
Standard Room with 2 Single Beds
Stayed in Nov 2024
Business traveler
11 review
8.5/10
Very Good
Posted on Dec 8, 2024
Room is quite small, though it is expected as of Ibis standard.
Response from Property: Dear Guest Thank you for the good review about our hotel. We are glad that you have enjoyed your visit and we hope to see you again soon. Yours faithfully, Albert Bennanda Widjaya - General Manager
Yang
Standard Room with Double Bed
Stayed in Aug 2024
Business traveler
21 review
7.5/10
Posted on Nov 18, 2024
Water drain is not function well. But solo travel and just a night stay is fine.
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us to give better service in the future Thank you and see you soon Sincerely, Albert Bennanda Widjaya - General Manager
Guest User
Standard Room with Double Bed
Stayed in Jul 2024
Solo traveler
10 review
10/10
Outstanding
Posted on Nov 12, 2024
Absolutely good and clean and also neat. I love the ambience and everything within
Response from Property: Dear Guest Thank you for the good review about our hotel. We are glad that you have enjoyed your visit and we hope to see you again soon. Yours faithfully, Albert Bennanda Widjaya - General Manager
Yushiro Ivan
Standard Room with Double Bed
Stayed in Mar 2024
Couple
5 review
10/10
Outstanding
Posted on Apr 11, 2024
This is my second stay at this hotel, it's worth for me return again next time, everything in perfect and I left my passport they help me secure and kept it until meet me up and return. I totally not aware my passport left behind, really appreciated the security and good services provided by counter staff. Thankfully to them.
Response from Property: Dear Mr. Ivan,We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ardhu DzakarasOperational Manager
Guest User
Standard Room with Double Bed
Stayed in May 2025
Solo traveler
22 review
9.0/10
Great
Posted on Jun 30, 2025
its fine just ok
Response from Property: Dear Our Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Albert Bennanda Widjaya- General Manager
Mintborninmarch
Standard Room with Double Bed
Stayed in Jun 2024
Business traveler
21 review
10/10
Outstanding
Posted on Jul 22, 2024
Nice place, i will choose again when im back. Thank you
Response from Property: Dear Mr Mintborninmarch Thank you for the good review of our hotel. We're glad you enjoyed your visit and we hope to see you again soon. Sincerely, Ardhu Dzakaras - Operations Manager
RONNY KHEE NIEN
Standard Room with 2 Single Beds
Stayed in Jun 2025
Business traveler
9 review
7.5/10
Posted on Jul 8, 2025
Great location
Response from Property: Dear Mr. Ronny Khee Nien,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Albert Bennanda Widjaya- General Manager