Waipouli Beach Resort & Spa Kauai by Outrigger

Room Comfort and Cleanliness: Guests appreciate the spacious and clean rooms, along with features such as hand-held showers and comfortable beds. Rooms are described as quiet, allowing for a peaceful stay. The use of a door code instead of keys adds convenience.

This is our 6th or 7th yearly visit to WBRS on Kauai. We have loved on the island and love the place. This resort is perfect for us, great comfortable rooms with great beds, kitchen, pool, beachfront (but not a swimming beach) and access to the entire island. Very quiet. The onsite staff is gracious and helpful and make you feel welcome. Parking s free and safe. Grocery stores and services are across the street. The front staff, Lani, and manager, Belinda, provided great service when needed. We had a problem with the AC on our first night and it was resolved the next morning. Belinda also kindly offered us a free dinner which was appreciated. The hotel staff is present until 7 and after that you must call an off site person (way offsite) who was of little help. Belinda and Lani took care of the issue the first thing in the morning but an offsite person could have assisted us with a simple solution if they had that info. The next day a very helpful repairman solved the AC issue in 30 seconds. Towel service and pool is great. Beach chairs on beach are so relaxing. The grounds are immaculate. The Oasis restaurant, on site was great. Great fish, drinks and dessert.

Lobby had zero staff. Sometimes you'd see a 3rd party security card. Our room didn't include the laundry soap starter pack it was supposed to. Pool had zero staff too. No lifeguard either so kids slide was always chaotic with bad kids making their own rules. Resort was clean and affordable with a huge room, but the lack of staff wasn't great.