Residence Inn Oahu Kapolei

The room is spacious at the Residence Inn in Kapolei, but if you are looking at the room rate, make sure to add $40/day plus taxes for parking.

5 star experience. Rooms are spacious and well-designed. Hotel felt very new and clean. Food trucks at night outside the hotel took away any stress on quick dinners.

Picture the scene at a family vacation hotel in a quieter part of Oahu…. an old flat bed truck with tricked out rims, cool lights and super loud beats as 20 kids dance, sing and drink beers. In the parking lot of the hotel. Where you cant park, even when you are paying to park there, because the locals kids “attached” to an event are killing it in the parking lot. And not some distant space either, right next to some poor dude’s window. It’s just a lawless situation. And get this: while we were there, my wife saw 6 heavily armed policemen escort a guest from the premises because he had had something stolen from his room and had the stupidity to complain about it. Front desk laughing about how they were gonna fry that guy by making up stuff about him. Meanwhile, the underage drinking and partying goes on. This hotel all wrong. Lovely room though, just very poorly managed and we were glad to leave.

Do not be fooled by the pictures Recently had my family stay for 5 nights at the Residence Inn Kapolei. We were excited to have a more tranquil experience vs the beaches of Waikiki and were enticed by the photos of the pool area with many deck chairs in a more secluded area of Oahu. Unfortunately, the photos and experience are way off. Our initial greeting from the front desk was abrupt, rude, and unwelcoming – minimal acknowledgement of Marriott Bonvoy membership, our first trip to Oahu, etc. There are only 5 functioning lounge chairs at the pool, the 3 round lounges have faded and ripped cushions and the pool needs to be cleaned more often. In addition, there is music coming from the food trucks & food truck employees singing (parked from 4-7pm nightly) within 10 feet of the pool. Pool access was given to locals and staff to use the pool even when not paying guests – included unsupervised nephew of the bartender. Also not mentioned on their website – the nightly activities – mostly focused on the locals – which included trivia, karaoke night, and a huge party that completely shut down the only areas to sit at tables with your family and eat, play cards, etc – AND took over the entire 1st floor – where our room happened to be. The party attendees took over all the parking spots – which are reserved “at $40 a night” for guests. We had to park in a neighboring lot, while still paying. Top this off with non-existent housekeeping – we were told we’d have frequent “refreshes” and 1 sheet change – the refreshes never happened and had to ask daily (multiple times) for towels, get garbage bags, etc. The only highlight is the daily breakfast – that staff was excellent, friendly and food quality was good. I would not recommend this hotel and was reminded why Hilton properties are a better choice.