Residence Inn Oahu Kapolei

Rooms: Spacious, well-designed, and clean, with modern amenities like a fully equipped kitchen and large bathrooms.(based on 1 review)

Great hotel. Clean in and out. Impressive variety of food for the breakfast

Do not be fooled by the pictures Recently had my family stay for 5 nights at the Residence Inn Kapolei. We were excited to have a more tranquil experience vs the beaches of Waikiki and were enticed by the photos of the pool area with many deck chairs in a more secluded area of Oahu. Unfortunately, the photos and experience are way off. Our initial greeting from the front desk was abrupt, rude, and unwelcoming – minimal acknowledgement of Marriott Bonvoy membership, our first trip to Oahu, etc. There are only 5 functioning lounge chairs at the pool, the 3 round lounges have faded and ripped cushions and the pool needs to be cleaned more often. In addition, there is music coming from the food trucks & food truck employees singing (parked from 4-7pm nightly) within 10 feet of the pool. Pool access was given to locals and staff to use the pool even when not paying guests – included unsupervised nephew of the bartender. Also not mentioned on their website – the nightly activities – mostly focused on the locals – which included trivia, karaoke night, and a huge party that completely shut down the only areas to sit at tables with your family and eat, play cards, etc – AND took over the entire 1st floor – where our room happened to be. The party attendees took over all the parking spots – which are reserved “at $40 a night” for guests. We had to park in a neighboring lot, while still paying. Top this off with non-existent housekeeping – we were told we’d have frequent “refreshes” and 1 sheet change – the refreshes never happened and had to ask daily (multiple times) for towels, get garbage bags, etc. The only highlight is the daily breakfast – that staff was excellent, friendly and food quality was good. I would not recommend this hotel and was reminded why Hilton properties are a better choice.