Residence Inn Oahu Kapolei

Great hotel. Clean in and out. Impressive variety of food for the breakfast

5 star experience. Rooms are spacious and well-designed. Hotel felt very new and clean. Food trucks at night outside the hotel took away any stress on quick dinners.

Outstanding facility. Staff is totally customer service oriented and knowledgeable about the area and recommendations. Facility is super clean! A little bit of heaven away from the craziness of Waikiki! Definitely recommend staying here is you want a clean, well kept place to get away!

From the first check in to check out, this was one of the very best Residence Inn stays I've had in a long time. At check in, Tianna was super kind. We got in early and while she didn't have a room for us, she promised to keep us up to date. She also helped us store our luggage so we could go to the beach. When we came back, Tianna had put us in an AWESOME room. There was a wedding on the property that day, and Tianna had us very far away from the noise. In the room, everything was great. Dishes were clean, beds were comfortable and clean, and the room was very quiet. Breakfast the next morning was good, with quailty food served in a clean space. We checked out early as we had an activity, but Stephanie helped us keep our bags. When we came back around 1 pm, before we could even walk in, Stephanie already had our bags for us. This was the total package; good hotel, great staff, great location! Would return!

Trip advisor I had a nightmarish experience when I was here recently for a business trip. The first night I was there I found the window broken and would not lock. I felt unsafe and called front desk and spoke to Justin. He brushed off my safety concerns. There are no cameras around the property so if someone broke in, there will be no record. I stressed to him again my safety concerns as a single woman staying in an unfamiliar place, he finally reluctantly said that he could move me. The room he moved me into did not have running AC. I spoke to Justin again and he refused to move me again saying I would just have to deal with it. I told him this was unacceptable, I had paid big money to stay the week and the room was so hot. He proceeded to go into a verbal tirade yelling at me on the phone that he cannot move me. He hung up on me several times so I had to call him back. I asked to speak to a manager and he yelled “I AM THE MANAGER!” (found out later he was not). So I asked if there was anyone else I could speak to. He yelled that I can call corporate. I asked him for Corporate's number and he yelled “YOU have a phone! Why don’t you find out and call them yourself!!” He also proceeded to tell me that I “have a choice to either stay in the room with the broken window or stay in the room with the broken AC or GET OUT” and if I continue calling him requesting a new room he would call the police! I cannot believe he had just threatened me like that! I have never come across someone in the hospitality business like Justin. He was extremely rude, totally inappropriate and completely unhinged! I just cannot believe a reputable brand like Marriott would not vet their employees more carefully and hire an unhinged bully who yells, intimidates and threatens guests! Other staff I spoke to had said there were other complaints against him. Why is he still there and allowed to treat guests like that? Needless to say, I will never stay here again. I have written to the manager but have yet to hear back on what the resolution is.

I travel alot for work and often stay in hotels for months a time, so when I choose a hotel I look at the location (away from the city) and the ratings. The Residence Inn in Kapolei by far has been one of the best hotels I have ever stayed at for work. My room was perfect, small kitchen, living room area, large comfy bed, spacious closet and bathroom, shower is large and there are plenty of deep drawers including an in-room safe. I was fortunate to have a balcony that overlooked the courtyard, which I loved watching the sunset over the mountain range every evening after my walk around the neighborhood. This is truly a home away from home. I felt so safe and welcomed here. Enough about me, let's talk about the staff..... I can't think of a better way to be greeted in the morning than by the Breakfast Team here. Tatiana greets you with her high pitched 'Aloha' and gets to know her guests by name, Kaimana will be there to greet you with a very kind heart, and is there to help in any way, Shara and Raynett are full of helpful information and tips about the island. I don't know where the Residence Inn found this team, but they are the best ＜3 Housekeeping: I looked forward to seeing Hana's cheerful smile and flower in her hair. Even when she wasn't cleaning my room, she would see me in the lobby or hallway and greet me like an old friend. Front desk: Be sure to stop by and give Mr Rudy a hug. He goes above and beyond for the guests. He is fantastic. So is Mr. Oliver and Matt. It is their customer service that made me feel like a member of the family, not just another customer. Rainbow is always willing to get those Amazon packages, and whatever else you may need. Tips: - If you want a quiet room, get one over the courtyard. - Breakfast daily is really good, no powered eggs ! Fresh fruit, eggs, scrambled eggs, chicken sausage and pork sausage options. Be sure to try the strawberry apple cider vinegar drink. - The grills are cleaned daily. - The building next to them is actually assisted living, so yes it's quiet. - Get to the pool early to get the sofa or even a chair. - Movie night in the pool is fun for the entire family. - There are cats that roam free around here, be kind to them. They have had a rough life. - There is an apartment complex about 2 blocks away, they have a courtyard that is a beautiful to stroll down. - Grocery store just a few blocks away, so you can walk or drive. - Down the street is Ross, Marshalls, TJ Max, Movie Theater and more. - There is a shopping mall nearby that has farmer's market sometimes and restaurant options. -

Residence Inn Kapolei gave us the privilege to celebrate our ceremony and reception. It was such a beautiful and intimate wedding just as we wished. The staff members are always kind. Big shout out to Paina Mikaele for taking care of us from beginning to end during the planning of this wedding. Everything turned out exactly how we expected. Thank you Residence Inn team for such great hospitality and service all around everytime!

We actually had my sister and brother-in-law’s baby shower in the lounge/bar area. Such a beautiful venue with an amazing staff. The shower was so elegant and comfortable. Paina, Rudy, Nikki, and Shannon were all amazing and made the event memorable. Nikki even created non-alcoholic mom-tails for my sister to enjoy. Would definitely consider having another event here again.