Snow King Resort

Great venue and location. Restaurant bar was a nice option when we didn’t feel like heading out of the hotel. Easy access to everything and nicely out of the hustle and bustle of the square. OP

Clean hotel, comfortable bed, nice view

Our King room with patio and scenic view was a disappointment. The patio could barely fit 2 people and the view was of the parking lot and far from scenic. Also, I asked for a room far from the elevator at check-in and was told the room was down the hall and not near the elevator. In fact, our room was directly across from the elevator. Employee just lied. I asked twice to speak to the manager about switching rooms and left my phone number on two separate days and never received a call or acknowledgement of my concerns. The room was quiet and clean, and the only occasional disturbance was headlights from the parking lot. I wouldn’t return there again for a stay.

Fantastic location. The staff was extremely helpful and friendly. Hayden’s was very good. Highly recommend a stay here.

Front desk attendant was rude and dismissive. Hayden's Restaurant staff were polite, food was limited and not good. The one bedroom condo was not clean, 2 of the fire alarms needed immediate attention by maintenance, dead bugs on the carpet and window sills. It was obvious this condo had not been cleaned in quite a while. There was a $150.00 cleaning fee when we were required to run the dishwasher and take out all of the trash. There is no housekeeping service during the entire 4 day stay. There is a $39.00/day resort fee to use the spa and the swimming pool even though we did not intend on using either of these amenities. I would not recommend this resort.

I purchased the “Peaks to Pamper” package which included a guided hiking tour, a 60 minute massage and spa access. I got a call a few days later, notifying me that they were no longer offering guided hikes, and I would instead receive a “discounted rate”. Cool! I was totally fine with that, since the massage and spa were what I was looking forward to, and I assumed “discounted rate” meant the room rate, like any normal person would assume. I book my appointment with the spa, Chris (the spa associate) confirmed that I had the package, and everything was included. We got our massage, spent some time in the spa, and went to leave. Chris then told me that I had to pay $500 AFTER I had already received my massage. The front desk told me they had canceled my package, and the “reduced rate” was for the spa pricing not the room. Incredibly deceptive! If they had told me I’d have to pay $500 for the spa access, I would’ve not used it! And to wait until after I was done instead of telling me up front is ridiculous. The front desk said there was no way for me to get that money back. I was tricked into purchasing a $500 massage! After being told multiple times by multiple people it was included in the package I purchased! On top of that, I called reservations, they confirmed I should not have been charged because I ALREADY PAID for the spa access, and the front desk did not honor that. The front desk seemed irritated that I was there in the first place. DO NOT SPEND YOUR MONEY HERE. They charge you for not taking out your garbage and washing your own dishes! There’s so many better resorts out there that will not trick you into spending more money!