Hotel Villa Durrueli Resort & Spa

This hotel was the perfect hotel for our short trip to Ischia. Lorenzo was fabulous and make some great recommendations. We ate in a local restaurant at the hot out which was delicious. We then ate upstairs in the Aragonese restaurant and it was also very delicious. Make use of the spa if you can, it’s nice and relaxing. Also, the bed was so so comfortable and the pillows were great too!

We stayed at Hotel Villa Durrueli in July, and it was one of the most disappointing hotel experiences I’ve ever had, especially from a so-called four-star property with five-star feeling. While the rooms were clean and the pool area was pleasant, the stay was overshadowed by serious issues in safety and service. The most alarming incident: the shower door, which was not installed properly, in our room shattered on me, causing multiple cuts across my body and sending me to the hospital, where I incurred over €350 in medical costs. Shockingly, the hotel took no responsibility, offered no apology or compensation, and instead accused me of breaking the door on purpose. The manager, Filipo, verbally abused me, referred to me as a “little boy,” and even threatened to charge me for the broken door if I continued to raise the issue. Hotels should be required to use shatterproof safety glass in shower doors, this was a clear health and safety violation, and the hotel’s complete disregard for guest welfare was unacceptable. Additional problems included: • A €2/day charge for towels, which felt unreasonably petty for a 4-star hotel. • Housekeeping repeatedly threw away personal items, including unopened food and gym gear. • Our air conditioning failed during July heat, and we were only given a small fan, no offer to move us. While the hotel has great features it fails on basic safety, professionalism, and guest care. I cannot recommend it and strongly advise others to stay elsewhere.