Residence Inn Irvine Spectrum

酒店不錯，下次再來

應有盡有的，服務親切 交通便利 鄰近購物中心 價格合理 環境舒適 兒子還可邊工作邊旅遊 一舉兩得 下次有機會還會再造訪

The location is excellent! It is within walking distance of the Spectrum Center and the area is safe and quiet~ The room is large and has its own kitchenette like other residence inns, which is very convenient for family outings!

The overall feeling is quite satisfactory, but there is no elevator on the second floor. If you have heavy luggage, it is recommended to choose the first floor

The hotel's surroundings are very convenient. In particular, the Ctrip hotel butler provided a lot of help

Very bad experience! We stayed for seven days in total, one of which was booked through Ctrip. However, after checking in and pre-authorizing our credit card, the hotel increased the pre-authorization several times without any reason, and charged another room after we checked out. I have never encountered this situation in other hotels. After one pre-authorization, the pre-authorization was increased repeatedly without any increase in consumption, with the amount ranging from US$50 to US$120. We were still complaining about the extra room charge for the last day, and the hotel front desk actually plausibly said that it was us who requested to extend our stay by one night. It was indeed extended for one night, but our room rate was paid through Ctrip. For every reason to stay seven nights, you have to pay for eight nights, right? ! Such a big-name company is quite condescending in handling issues and has not yet sent me an email (they promised to send me my purchase details). I will never stay in this hotel again. Other conditions are acceptable, but this kind of service is unreasonable!