Rocpool Reserve

Not sure how this hotel qualifies as a five-star property. Overall, the rooms felt dingy, and the carpet was worn and in need of replacement—hardwood floors would be a major improvement. The hotel’s aesthetic was visually unappealing, with clashing colors, mismatched artwork, and an overall confusing vibe. The photos online did not match the actual room we were given, which was a major disappointment. I will attempt to include photos for reference. We had looked forward to breakfast based on the reviews, but it left much to be desired. The manager was kind, but appeared disheveled and overwhelmed, seemingly juggling too many roles at once. Our bathroom had hair on the shower walls and in the drawers upon arrival. In the bedroom, there was a mess left behind by previous guests—clearly, housekeeping hadn’t bothered to check the drawers. Even after informing staff the next morning, it was not addressed and remained untouched for the rest of our stay. Another important note: there is no elevator, which made carrying luggage up to our room quite inconvenient—especially for guests with mobility concerns or those expecting a more accommodating experience. When we went to check out, there was no one at the front desk, and we had to walk into the kitchen to find someone to return our keys. We expected much more from this hotel, especially since we were here for our honeymoon. Very disappointing.

A lovely surprise on arrival to be upgraded to a room with terrace and hot tub. Hotel beautifully decorated and staff very attentive. Afternoon tea was a delight and additional touches in the room were really appreciated. Located within walking distance of the the town, it is difficult to fault this hotel in its price bracket, unless you want gardens/grounds to spend time in.

This is most definitely not a 5 star hotel. A weak 4 at best. Almost non existent service. Had to go looking for someone to order a glass of wine in the bar. We were required to schedule our breakfast earlier than desired to accommodate their staffing issues. Hardly anyone in restaurant!!! Found this odd and annoying. The room was on the small side and downstairs with no bellman to help with luggage. This is standard in a 5 star hotel!!! Overall disappointing and way too expensive for the quality of the hotel. It has potential, but they are most definitely not even close to achieving it currently

Beautiful small hotel. Bright, clean, spacious. Staff friendly, helpful, and authentic. Would highly recommend this hotel.