Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa Reviews

Response from Property: Dear guest,Thank you so much for staying with us and sharing your positive feedback! We're delighted to hear that you enjoyed our hotel's convenient location, thoughtful service, and the charm of this beautiful city.We especially appreciate your mention of the peaceful atmosphere we understand that tranquility is key to a relaxing stay, and we're glad you found that here. Whether you were exploring the city or simply unwinding at the hotel, we're thrilled to have contributed to a pleasant experience.Should your travels bring you back to this area, we hope to welcome you again. Until then, safe travels and warm regards from the entire teamBest wishes

Response from Property: Dear Guest,Thank you for taking the time to share your candid feedback. We are truly sorry to hear that your experience fell short of your expectations, and we take your concerns very seriously.We deeply regret that the outdated facilities, closed high-floor bar, and malfunctioning in-room tech caused frustration during your stay. This is not the standard of service we strive to provide, and we apologize for the disappointment this has caused. Your comment about the value not matching the cost is particularly troubling, and we are immediately reviewing our facility maintenance protocols and service offerings to address these issues.Your feedback is invaluable as it helps us identify areas for urgent improvement. We hope you might give us another chance to make it right in the future, but we understand if you choose otherwise.Thank you again for your honesty.Sincerely,

Response from Property: Dear guest,Thank you so much for sharing your amazing experience with us! We’re thrilled to hear that you enjoyed the complimentary upgrade to our suite—nothing makes us happier than knowing you were treated to the breathtaking views of the lake, river, city, and mountains. It’s wonderful that the spacious, clean, and luxurious suite met your expectations!Your kind words about the hotel’s unique architecture, stunning night light show, and impeccable service mean a lot to our team. We take great pride in creating a one-of-a-kind atmosphere, and it’s especially heartwarming to know Lucy made you feel welcome and supported throughout your stay.Experiencing such positive feedback inspires us to keep delivering exceptional stays. We hope to welcome you back soon, where another unforgettable view and warm service await!

Response from Property: 躺追太湖日出，感受心中的橘子海。感謝您如此細緻又温暖的評價！能為 1.9 米的您打造 “大浴缸自由” 的體驗，幫您找到合心意的清真美食，甚至讓太湖的日出日落都成為您旅程的背景板，我們整個團隊都跟着超有成就感～✨您提到的馬桶智能遙控、房間佈局巧思，其實都是我們想讓 “舒適感” 滲透到每個角落的小心思，很高興這些細節能被您一一點亮～特別是早餐檔口的清真餐點，廚師們特意調整了調味和搭配，看到您吃得安心我們比自己嘗過還開心！下次再來時，記得提前和我們説一聲～可以為您預留同一間湖景房，還能安排健身房的高海拔運動器械（針對大長腿設計的跑步機坡度調節鍵哦！）～期待在月亮灣畔，繼續用滿格的熱情和細節，為您的每一次入住都定製專屬驚喜～🌙

Response from Property: 躺追太湖日出，感受心中的橘子海。感謝您選擇喜來登酒店並分享如此温暖的入住體驗！很高興得知您特別喜歡我們客房的温泉浴缸和舒適氛圍，這正是我們希望能為每位客人打造的愜意時光。您的滿意是對我們最大的鼓勵，期待在您下次光臨時，能繼續為您帶來更多驚喜與放鬆體驗！祝您生活愉快，隨時歡迎回家！

Response from Property: Dear Valued Guest,Thank you for taking the time to share your exceptional experience with us! Your kind words about our lake views and team's efforts have brightened our day—especially knowing we made your group of 8 feel at home. It’s an honor to be named "one of your best stays in China," and we’re thrilled the front desk and bell team left a lasting impression.our 5-star+ rating fuels our dedication to crafting unforgettable moments. We hope to welcome your group back soon.

Response from Property: Thank you for taking the time to share your wonderful feedback! We are delighted to hear that you and your family had a fantastic stay with us, and we truly appreciate your kind words about our prime location and breathtaking views.It brings us great joy to know that Grace and the entire team made you feel warmly welcomed and provided service that exceeded your expectations. Your recognition of her care is incredibly meaningful, and we will be sure to pass on your appreciation to her personally.We're also thrilled that you enjoyed our breakfast and had a relaxing time at the hot spring—these little moments of comfort are exactly what we aim to create for our guests. Your promise to return is the highest compliment we could receive, and we can't wait to welcome you back to create more memorableexperiences.Until then, may your days be filled with warmth and happiness!

Response from Property: 躺追太湖日出，感受心中的橘子海，親愛的旅行家，感謝下榻有着可一覽太湖美景的各式湯泉和湖上光影精靈般燈光秀的月亮酒店，很高興得知您在湖州喜來登温泉度假酒店度過了愉悦愜意的假期。我們不僅為賓客提供優越的服務，更向賓客傳遞着温暖和誠意，我們非常希望不久的將來能有幸再次為您提供難忘的度假體驗，祝您生活愉快！

Response from Property: 躺追太湖日出，感受心中的橘子海。感謝您選擇入住我們酒店並分享您的入住體驗！非常感謝您對管家Lucy的認可與讚美！能讓您擁有如此棒的入住體驗，我們倍感欣喜！Lucy一直以真誠與熱情服務每一位客人，您的誇獎是對她最大的鼓勵，我們已將這份認可傳遞給她。為賓客打造獨特的入住體驗是我們的追求，很高興升級的高級湖景房能為您的旅程增添別樣精彩。期待未來繼續為您提供更優質的服務，願您生活愉快，常伴美好！

Response from Property: 躺追太湖日出，感受心中的橘子海，感謝您抽出時間分享如此詳細的入住體驗！我們非常高興得知您在酒店度過了舒適愉快的時光，並對周邊景色感到滿意。您的認可對我們團隊是極大的鼓勵。特別感謝您對安迪服務的暖心描述——她始終以熱情的微笑和專業的態度為客人創造賓至如歸的體驗，您提到的細節（如貼心介紹、關注住宿舒適度）正是我們服務理念的體現。關於您遺落的筆記本電腦，我們十分理解這種情況的緊迫性，安迪和團隊能高效協助物歸原主，這讓我們倍感欣慰。您的滿意是我們前進的動力，期待在不久的將來再次為您服務。如有任何特殊需求，歡迎隨時聯繫我們！祝您一切順心，

Response from Property: Dear GuestFirst of all, thank you for your comments. It’s really a pity that you are not satisfied with our hotelWe sincerely hope that you can contact us, let us know the details of your stay experience, and can give us specific feedback, we will also make further adjustments and improvements according to your feedbackThank you again for the time taken and truly appreciate your feedback. Looking forward to welcoming you back to Huzhou in the near future.

Response from Property: Dear guest,Thank you for the great review of Sheraton Huzhou Hot Spring Resort! We are glad that you enjoyed the stay and please do believe that we will do our best to give all guests the best resort experience that so many of our guests have grown so fond of. It is our commitment to provide the best accommodation experience to our guest and we are very pleased to learn that you had an enjoyable stay with us. We sincerely look forward to welcoming you again in the near future.Best regards,

Response from Property: 躺追太湖日出，感受心中的橘子海，親愛的旅行家，感謝下榻有着可一覽太湖美景的各式湯泉和湖上光影精靈般燈光秀的月亮酒店，並認可我們的服務，我們深表榮幸。我們不僅為賓客提供優越的服務，更向賓客傳遞着温暖和誠意，我們非常希望不久的將來能有幸再次為您提供難忘的度假體驗，祝您生活愉快！

Response from Property: Dear guest,Thank you for the great review of Sheraton Huzhou Hot Spring Resort! We are glad that you enjoyed the stay and please do believe that we will do our best to give all guests the best resort experience that so many of our guests have grown so fond of. It is our commitment to provide the best accommodation experience to our guest and we are very pleased to learn that you had an enjoyable stay with us. We sincerely look forward to welcoming you again in the near future.Best regards,Hotel Management