Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa

Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa Reviews

Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa

No. 5858 Taihu Road, Wuxing District, Huzhou, Zhejiang, 313000, ChinaSee Hotel Details
Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa
Sheraton Huzhou Taihu Lake Hot Spring Resort & SpaSheraton Huzhou Taihu Lake Hot Spring Resort & SpaSheraton Huzhou Taihu Lake Hot Spring Resort & Spa
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1 night

Guest Reviews

9.5/10
Outstanding
9728 review
Verified reviews
Location9.6
Amenities9.3
Service9.6
Cleanliness9.5
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All reviews(9728)
Positive reviews(9557)
Reviews with photos/video(4618)
Delicious breakfast(836)
Secluded lake view(654)
Relaxing hot springs(528)
Perfect for kids(448)
Delicious buffet(170)
Luxurious(157)
Has facilities for children(50)
Negative reviews(167)
Mustafa
Large Deluxe Room (2 Beds)
Stayed in May 2025
Family
17 review
10/10
Outstanding
Posted on Jun 8, 2025
Good service and good location at nice hotel and also a nice city. I like it. It’s MPT. No more people in the way I like it 
6/20
Response from Property: Dear guest,Thank you so much for staying with us and sharing your positive feedback! We're delighted to hear that you enjoyed our hotel's convenient location, thoughtful service, and the charm of this beautiful city.We especially appreciate your mention of the peaceful atmosphere we understand that tranquility is key to a relaxing stay, and we're glad you found that here. Whether you were exploring the city or simply unwinding at the hotel, we're thrilled to have contributed to a pleasant experience.Should your travels bring you back to this area, we hope to welcome you again. Until then, safe travels and warm regards from the entire teamBest wishes
Nikolaj Thaysen
Flowing Water World 180° Round Bath Scenic Double Bed Room (Floor-to-Ceiling Window With Round Bathtub)
Stayed in Jun 2025
Couple
3 review
5.5/10
Posted on Jul 29, 2025
I was quite disappointed by this place. Very outdated and a lot of things is not open like bar at the high floors. A lot of tech things in the room is not working anymore. You pay way to much for just the pictures of this hotel. Not worth the money. Book something else and go there in the evening and take your pictures.
Response from Property: Dear Guest,Thank you for taking the time to share your candid feedback. We are truly sorry to hear that your experience fell short of your expectations, and we take your concerns very seriously.We deeply regret that the outdated facilities, closed high-floor bar, and malfunctioning in-room tech caused frustration during your stay. This is not the standard of service we strive to provide, and we apologize for the disappointment this has caused. Your comment about the value not matching the cost is particularly troubling, and we are immediately reviewing our facility maintenance protocols and service offerings to address these issues.Your feedback is invaluable as it helps us identify areas for urgent improvement. We hope you might give us another chance to make it right in the future, but we understand if you choose otherwise.Thank you again for your honesty.Sincerely,
Emiliano
Large Deluxe Room (2 Beds)
Stayed in May 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Jul 6, 2025
An amazing experience. We got an upgrade for free and had a suite with a breathtaking view over the lake, river, city and mountains. The best view ever and the suite was huge, clean and luxurious. The hotel is really extraordinary in its shape and design, the light show at night is amazing and the service is impeccable. Lucy, who attended us, was very friendly and helpful and made us feel very welcome.
Response from Property: Dear guest,Thank you so much for sharing your amazing experience with us! We’re thrilled to hear that you enjoyed the complimentary upgrade to our suite—nothing makes us happier than knowing you were treated to the breathtaking views of the lake, river, city, and mountains. It’s wonderful that the spacious, clean, and luxurious suite met your expectations!Your kind words about the hotel’s unique architecture, stunning night light show, and impeccable service mean a lot to our team. We take great pride in creating a one-of-a-kind atmosphere, and it’s especially heartwarming to know Lucy made you feel welcome and supported throughout your stay.Experiencing such positive feedback inspires us to keep delivering exceptional stays. We hope to welcome you back soon, where another unforgettable view and warm service await!
Mohamed Ghania
King Room
Stayed in Apr 2025
Solo traveler
6 review
10/10
Outstanding
Posted on Jun 2, 2025
The hotel is amazing in everything, staff are so friendly and nice, they always want to serve you better, room was extremely nice, i liked the room setup so much, bath tube was so big as I’m 6.3 feet tall it was very comfortable to me, toilet base is operating using remote control and has very nice features, food was nice i was having bed and breakfast stay and breakfast was nice and I found halal food to eat, fruits they offer at the breakfast is so delicious, location and view is incredibly nice Overall great experience
6/7
Response from Property: 躺追太湖日出,感受心中的橘子海。感謝您如此細緻又温暖的評價!能為 1.9 米的您打造 “大浴缸自由” 的體驗,幫您找到合心意的清真美食,甚至讓太湖的日出日落都成為您旅程的背景板,我們整個團隊都跟着超有成就感~✨您提到的馬桶智能遙控、房間佈局巧思,其實都是我們想讓 “舒適感” 滲透到每個角落的小心思,很高興這些細節能被您一一點亮~特別是早餐檔口的清真餐點,廚師們特意調整了調味和搭配,看到您吃得安心我們比自己嘗過還開心!下次再來時,記得提前和我們説一聲~可以為您預留同一間湖景房,還能安排健身房的高海拔運動器械(針對大長腿設計的跑步機坡度調節鍵哦!)~期待在月亮灣畔,繼續用滿格的熱情和細節,為您的每一次入住都定製專屬驚喜~🌙
AMY THERESA
Hollywood King Room
Stayed in Feb 2025
Solo traveler
35 review
10/10
Outstanding
Posted on May 9, 2025
I love the Sheraton because of the hotsprings there. This time I stayed the night. I loved the bath tub in the bedroom. Room was very comfortable.
6/7
Response from Property: 躺追太湖日出,感受心中的橘子海。感謝您選擇喜來登酒店並分享如此温暖的入住體驗!很高興得知您特別喜歡我們客房的温泉浴缸和舒適氛圍,這正是我們希望能為每位客人打造的愜意時光。您的滿意是對我們最大的鼓勵,期待在您下次光臨時,能繼續為您帶來更多驚喜與放鬆體驗!祝您生活愉快,隨時歡迎回家!
Guest User
Large Deluxe Room (2 Beds)
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 4, 2025
We had an exceptional experience. The hotel is beautiful with phenomenal views of the lake. The staff went out of the way to make sure our group of 8 were happy. I would recommend the 800 sf to 1000 sf rooms for extra space. It was one of our best stays in China. We give 5 stars+ especially the front desk and the bell boys.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your exceptional experience with us! Your kind words about our lake views and team's efforts have brightened our day—especially knowing we made your group of 8 feel at home. It’s an honor to be named "one of your best stays in China," and we’re thrilled the front desk and bell team left a lasting impression.our 5-star+ rating fuels our dedication to crafting unforgettable moments. We hope to welcome your group back soon.
Abu sakoot
Hot Spring High Floor Lake-View Double Bed Room (Overlooking Lake Taihu + Scenic Balcony)
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 10, 2025
First of all it is a Fantastic view  and very nice location .I enjoyed my stay with my family with a great service and worm welcome from all staff  specially grace thank you for your care . Breakfast was excellent, most enjoyed in got spring.  Definitely will come again.
Response from Property: Thank you for taking the time to share your wonderful feedback! We are delighted to hear that you and your family had a fantastic stay with us, and we truly appreciate your kind words about our prime location and breathtaking views.It brings us great joy to know that Grace and the entire team made you feel warmly welcomed and provided service that exceeded your expectations. Your recognition of her care is incredibly meaningful, and we will be sure to pass on your appreciation to her personally.We're also thrilled that you enjoyed our breakfast and had a relaxing time at the hot spring—these little moments of comfort are exactly what we aim to create for our guests. Your promise to return is the highest compliment we could receive, and we can't wait to welcome you back to create more memorableexperiences.Until then, may your days be filled with warmth and happiness!
Guest User
Twin Room (2 Beds)
Stayed in Apr 2025
Couple
3 review
10/10
Outstanding
Posted on May 24, 2025
The staff from door person to receptionist are all friendly and helpful, go out their way to help us, specially our concierge Wendy, she is outstanding. Breakfast is very good, lot of variety.
Response from Property: 躺追太湖日出,感受心中的橘子海,親愛的旅行家,感謝下榻有着可一覽太湖美景的各式湯泉和湖上光影精靈般燈光秀的月亮酒店,很高興得知您在湖州喜來登温泉度假酒店度過了愉悦愜意的假期。我們不僅為賓客提供優越的服務,更向賓客傳遞着温暖和誠意,我們非常希望不久的將來能有幸再次為您提供難忘的度假體驗,祝您生活愉快!
Guest User
Guestroom (2 Beds)1
Stayed in Mar 2025
Family
8 review
10/10
Outstanding
Posted on May 4, 2025
Lucy is a true star! Who upgraded us to superior lake view room, although with some charges but was amazing experience and she was super helpful for every tiny request 😊😊
Response from Property: 躺追太湖日出,感受心中的橘子海。感謝您選擇入住我們酒店並分享您的入住體驗!非常感謝您對管家Lucy的認可與讚美!能讓您擁有如此棒的入住體驗,我們倍感欣喜!Lucy一直以真誠與熱情服務每一位客人,您的誇獎是對她最大的鼓勵,我們已將這份認可傳遞給她。為賓客打造獨特的入住體驗是我們的追求,很高興升級的高級湖景房能為您的旅程增添別樣精彩。期待未來繼續為您提供更優質的服務,願您生活愉快,常伴美好!
JuanJSh
Hollywood King Room
Stayed in Feb 2025
Solo traveler
5 review
10/10
Outstanding
Posted on Mar 31, 2025
The experience was very good. The hotel is very comfortable and has a good views. Andy is very kind and attentive, she received me with a beautifull smile and gave me a very complete explanation about the hotel, services, and some spots to visit. During the stay, she was allways attentive to my comfort. When I leave, I forgot my laptop at the room. Fortunately Andy take care of it and she sent it to my home very fast, it arrived in a few hours. Thank you very much!!.
Response from Property: 躺追太湖日出,感受心中的橘子海,感謝您抽出時間分享如此詳細的入住體驗!我們非常高興得知您在酒店度過了舒適愉快的時光,並對周邊景色感到滿意。您的認可對我們團隊是極大的鼓勵。特別感謝您對安迪服務的暖心描述——她始終以熱情的微笑和專業的態度為客人創造賓至如歸的體驗,您提到的細節(如貼心介紹、關注住宿舒適度)正是我們服務理念的體現。關於您遺落的筆記本電腦,我們十分理解這種情況的緊迫性,安迪和團隊能高效協助物歸原主,這讓我們倍感欣慰。您的滿意是我們前進的動力,期待在不久的將來再次為您服務。如有任何特殊需求,歡迎隨時聯繫我們!祝您一切順心,
JainVikash
Tianlai One-Bedroom Exclusive Villa (Private Space)
Stayed in Feb 2025
Business traveler
1 review
5.0/10
Posted on Mar 12, 2025
This Villa resort is worst and old, cleaning and amenities are very very bad. Life biggest mistake to book this hotel.
Response from Property: Dear GuestFirst of all, thank you for your comments. It’s really a pity that you are not satisfied with our hotelWe sincerely hope that you can contact us, let us know the details of your stay experience, and can give us specific feedback, we will also make further adjustments and improvements according to your feedbackThank you again for the time taken and truly appreciate your feedback. Looking forward to welcoming you back to Huzhou in the near future.
Silvia Albano
Flowing Water World 180° Round Bath Scenic Double Bed Room (Floor-to-Ceiling Window With Round Bathtub)
Stayed in Aug 2024
Solo traveler
4 review
9.5/10
Amazing
Posted on Sep 8, 2024
The Sheraton Huzhou Taihu Lake Resort and Spa is an amazing structure in an ideal location that offers a full set of facilities to its customers. The consierge Ruben is highly professional and his dedication and care on the clients’ needs is remarkable. He played a pivotal role in making this short stay excellent on all point of view. The hot springs deserve to be visited and the breakfast is very good.
Response from Property: Dear guest,Thank you for the great review of Sheraton Huzhou Hot Spring Resort! We are glad that you enjoyed the stay and please do believe that we will do our best to give all guests the best resort experience that so many of our guests have grown so fond of. It is our commitment to provide the best accommodation experience to our guest and we are very pleased to learn that you had an enjoyable stay with us. We sincerely look forward to welcoming you again in the near future.Best regards,
游费佩芳
Tianlai One-Bedroom Exclusive Villa (Private Space)
Stayed in Sep 2024
Couple
5 review
10/10
Outstanding
Posted on Oct 30, 2024
It was a wonderful stay during our trip to Huzhou. The complex is really nice and spacious, with sitting room, bedroom and a kitchen. Rubennnnn is helpful and explain all details. The breakfast is delicious and got plenty of choices with Western,Asian (Japanese). We will go there again if we visit Huzhou next time. I booked through trip.com and it was a good deal.
Response from Property: 躺追太湖日出,感受心中的橘子海,親愛的旅行家,感謝下榻有着可一覽太湖美景的各式湯泉和湖上光影精靈般燈光秀的月亮酒店,並認可我們的服務,我們深表榮幸。我們不僅為賓客提供優越的服務,更向賓客傳遞着温暖和誠意,我們非常希望不久的將來能有幸再次為您提供難忘的度假體驗,祝您生活愉快!
Jairo
Flowing Water World 180° Round Bath Scenic Double Bed Room (Floor-to-Ceiling Window With Round Bathtub)
Stayed in Jul 2024
Couple
4 review
10/10
Outstanding
Posted on Sep 2, 2024
We had a wonderful stay at this resort, which offers stunning architecture and decor, an inviting outdoor swimming pool, and excellent and relaxing hot springs. A special mention to Max Gu, the front desk employee, who speaks fluent English and is exceptionally kind and helpful- a true asset for welcoming international guests. A few things need improvement: bath towels were quite used and the breakfast eggs station was too slow, indicating a need for more staff to help speed up the service.
Response from Property: Dear guest,Thank you for the great review of Sheraton Huzhou Hot Spring Resort! We are glad that you enjoyed the stay and please do believe that we will do our best to give all guests the best resort experience that so many of our guests have grown so fond of. It is our commitment to provide the best accommodation experience to our guest and we are very pleased to learn that you had an enjoyable stay with us. We sincerely look forward to welcoming you again in the near future.Best regards,Hotel Management
NIHAT
Large Guestroom - Lake-View (2 Beds)
Stayed in Nov 2023
Family
52 review
8.0/10
Very Good
Posted on Jan 3, 2024
Wonderful design and amazing atmophere near the Taihu lake. Breakfast also was delicious. only hotel staff not enough for sufficent service during crowded period. Hot spring common areas was messy due to less staff there.
Response from Property: Dear,First of all, thank you for your detailed comments. It’s really a pity that you are not satisfied with our hotel. Please do believe that we will do our best to promote our maintenance and service. We'll strengthen the training of our employees, so that we can provide the best accommodation experience to our guest.Thank you again for the time taken and truly appreciate your feedback. Looking forward to welcoming you back to Huzhou in the near future.