Sheraton Bailuhu Resort,Huizhou Reviews

A pretty big resort with quite a lot of facilities, enjoying the time off and quiet place, enjoying the birds singing in the morning. Even though the lake in front of us was dry due to some maintainable work, still a good place to recommend

Clean and tidy room/ Beautiful view/Staff service was beyond expectation/Thanks to Lin and his team/A pleasant stay with u guys/Life is fantastic!!!

Great location and spacious rooms. Lovely pool. Staff can be a little more helpful and maybe explain the activities and locations of the amenities available. Breakfast can be better. All in all a good place for a quiet family holiday with lots for the kids to do. Avoid the “beach” after 4pm on the riverside.

We were lucky to be upgraded to a suite since we booked 2 rooms. Unfortunately, the amenities and the breakfast were not up to the Sheraton standards. The swimming pool was very old, the lights inside the swimming pool were not fixed and could provoke serious hazards. We asked for some drinking water at the pool and were told to go to the reception desk to get it. The breakfast was so so, blend vegetables and raw bacon were served.

It was really good

It was my first time in this resort and I enjoyed it. The staff was very friendly and accommodating, the area was nice and quiet (perfect if you want to get away for some peace and quiet), and my room was lovely. My only draw back was that the tub in my room was a bit small. I'm already a tall person so it was a bit of a squeeze but still enjoyable. The food at the restaurant was more on the Chinese side but that's to be expected given the country we're in (even at a global hotel chain). If you do not have a problem with Chinese food, then you will enjoy the food. I personally liked the boiled shrimp and a spicy crab dish that they had available for dinner. I'm glad I ended up finding this location on Trip, and I would be back again.

Service is too bad, starting from reception desk, the staff don’t even answer and just in there work, we wait for our room almost 2 hours as the cleaning staff still not clean the room, at around 5pm we get our room. The breakfast is just normal and staff don’t care about your table have some spoon or salt and pepper.. overall I think the managment don’t train staff that they are working in Sheraton, it seems a normal 3 star Chinese hotel. Bad experience , will never want go again.

mandy很nice

Nice hotel

This is my second time staying at the Sheraton. This time the experience was not as good. I stayed for two nights. The next morning, before 9 o'clock, I was still asleep when they knocked on my door and asked if I wanted to clean. They disturbed me. I asked the aunt to come back in the afternoon to clean. When I came back at night, I found that the wine glasses were not washed, the disposable slippers were not replaced, the paper towels used in the sink were still there, and the bathtub was not cleaned after taking a bath. Please pay attention. Other aspects are good, parking is convenient, and the surrounding environment is comfortable and quiet.

The location is very quiet. The rooms are well maintained. The price/performance ratio is high. It's a bit desolate in winter. The hotel breakfast is also OK. I think it's a good choice to come here to play in the water in summer.

The front desk upgraded me to a lake view room for free. The hotel is very good, with complete facilities and very good service. After I checked out, Mandy enthusiastically asked about my stay experience. The overall evaluation is very good and deserves five stars!

Facilities: Not bad, there is a children's playground and a small zoo Environment: The environment is very good, the hotel is large, and the vacation is very comfortable Service: The lady at the front desk is very enthusiastic. Hygiene: The guest room is quite comfortable Someone happens to be getting married, so it’s quite suitable for an outdoor wedding.

The hotel has a beautiful environment and it is very comfortable to take a walk in the morning. The room facilities are also OK, but the light switch instructions are not obvious. The breakfast variety is too small and the price is 138 per serving.