Résidence Prestige Odalys l'Éclose

Very unhelpful and incompetent staff. Ridiculously small rooms with no place to even open a luggage, not to mention the small room supposed to fit four adults. Junior Suite room contains one double bed and one sofa-bed which cannot be called sofa-bed, you can see it in the photo, it is not even the right size for an adult to sleep. We checked-in in the room and we saw how small the room was so we went to reception to change the room, since it was not what we ordered. We did not want to stay in the small room for a whole week, thus we were forced to pay 500€ to get what we actually ordered in the first place. One more thing, at first then we checked-in we went to the wrong corpus of the hotel and we were let in the wrong room by the hotel staff. Approximately 30-40 minutes later they came to say that it was a mistake and we need to move quickly to our actual room (the small one). We did it quickly and did not have time to take our trash out and we were not informed that we need to do that. During the discussion with receptionist about how small our room was and that we want to change ot the cleaning fee came up, she said that we need to pay 100 € cleaning fee, since we went to the wrong room even though the staff let us in there. Moreover, at first the receptionist told us that they ar fully booked for the whole week and were is no possibility to get a bigger room. After intense discussion the bigger room was miraculously found. I asked the receptionist if we agree to change the room for additional 500 € do we still need to pay cleaning fee but now for two rooms, since we already moved to the small one and friends been there for an hour or so while were waiting for the room change. The receptionist confirmed couple of times that in case of the room change we do not pay any additional cleaning fee. We got the room changed. At the time of leaving we cleaned our room perfectly but we still were charged 100€ cleaning fee for the small room. We got in touch with the hotel and they send us photos of dirty bathroom and hair in it even though we did not have time to use the small rooms bath. It is not only ridiculous that they charged us for a trash bag 100 €, but also that they et people in dirty rooms. It was a terrible experience, not to mention that from ski room you have to climb in the slippery and icy mountain with ski gear to the ski lift. Avoid this apartment hotel if you can. It is far far away from 5 stars.

We really loved staying here. Great location, very close to the lift to Bergers. (Note you do have a 5 min climb up an icey hill, but that was ok for us) Nice swimming pool. Our self-catered room was lovely and clean. We booked a 6 person room which was high up on the 4th floor. Staff were very helpful. Fire alarm went off one morning and we had to go out in our PJs (and coats!!) but it seemed to be resolved quickly and we went back in. I don’t think it could be prevented and was just a bit sensitive to some burnt toast! Highly recommend this residence and Alpe DHuez. Lessons for the children with ESI were very good too. Wish we could have stayed longer.