Huaihua Atour Hotel (Wanda Plaza South High-speed Railway Station) Reviews

Response from Property: Hello, dear Duo friends, I’m really sorry to leave you with some regrets during your trip. I will definitely give you a different experience when you come back next time and make your journey more comfortable. Next time Duo’er will work hard and strive for the best. Get your five points praise

Response from Property: 能夠得到客官的認可朵兒已經很滿意啦~~朵兒家是一羣熱愛服務的小夥伴，您的肯定朵兒定會傳達到每位小夥伴，朵兒們一致堅持“用户第一”的原則，主動為用户排憂解難，是朵兒們共同的追求。期待您下次入住發現朵兒另一方面的優點哦~~期待您下次”回家

Response from Property: 親愛的朵友，能夠獲得您的五星好評和強烈推薦朵兒實在是太開心了！懷化高鐵南站是一家趨於智能化、便捷化、舒適化打造的一家酒店，休息區的【竹居】現有圖書上千本，從親子、旅遊、商業等等各式圖書都有收納哦，看累了大堂還有為客户專享的【自助現磨咖啡】，客房內配有【智能辦公桌】、【全系智能客控】、【超清投屏】、【智能馬桶】，並且酒店離【萬達廣場】、【體育中心】、【國際會展中心】、【懷化科技館】、【懷化海洋館】直線距離都不超過2公里哦，【親子出遊】、【商務出差】、【旅遊中轉】都是很合適的選擇哦，（行政大床房/幾木大床房/幾木雙床房/城景大床房）更享有【全景落地窗】可以俯瞰懷化會展中心片區，盡享懷化城區夜景，還有【亞朵百寶箱】為客户尊享的零食小禮包，祝您無憂無煩，天天開心，記得常回家看看哦~

Response from Property: 親愛的朵友，能夠獲得您的五星好評和強烈推薦朵兒實在是太開心了！懷化高鐵南站是一家趨於智能化、便捷化、舒適化打造的一家酒店，休息區的【竹居】現有圖書上千本，從親子、旅遊、商業等等各式圖書都有收納哦，看累了大堂還有為客户專享的【自助現磨咖啡】，客房內配有【智能辦公桌】、【全系智能客控】、【超清投屏】、【智能馬桶】，並且酒店離【萬達廣場】、【體育中心】、【國際會展中心】、【懷化科技館】、【懷化海洋館】直線距離都不超過2公里哦，【親子出遊】、【商務出差】、【旅遊中轉】都是很合適的選擇哦，（行政大床房/幾木大床房/幾木雙床房/城景大床房）更享有【全景落地窗】可以俯瞰懷化會展中心片區，盡享懷化城區夜景，還有【亞朵百寶箱】為客户尊享的零食小禮包，祝您無憂無煩，天天開心，記得常回家看看哦~

Response from Property: Thank you for your 4.5 rating! Your recognition gives us great motivation, but we also know there are still areas for improvement. We will take this feedback as a small goal and work hard to optimize every detail. We look forward to you coming back to test our progress!

Response from Property: Dear friends, we're so happy to bring you the convenience you truly need! Truly great service truly reaches the heart of our customers! We not only have a self-service laundry room on the first floor, but we also have a book bar! In your free time, pick out your favorite books, brew a pot of fragrant tea, and enjoy a drink with friends—wonderful! We look forward to seeing you again on a beautiful day! The hotel is located in the International Automobile City, just 1 kilometer from the South High-Speed ​​Railway Station, and offers free shuttle service. We also have a 24-hour self-service laundry room, a gym, and adorable robots available 24/7 to assist you!

Response from Property: Dear guest, first of all, thank you very much for your feedback on our hotel. Your valuable feedback is extremely important to us. We are deeply sorry for the inconvenience you experienced during your stay. This is absolutely not the experience we wanted you to have at Atour Hotel. We are deeply sorry that your request for early check-in was not promptly processed. This was entirely due to negligence on our part. We did not fully consider the peak weekend travel season, which impacted your stay. We offer our sincerest apologies for this. To address this, we have comprehensively reviewed and optimized our front desk procedures to ensure that every guest's special needs are promptly addressed. We have also strengthened staff training to ensure that every staff member provides even more attentive and considerate service. Regarding the room hygiene issue, we are deeply sorry. We did make an oversight during the cleaning process, and we are deeply sorry for this. To remedy this error, we immediately thoroughly cleaned and disinfected the room and replaced all towels and bedding. We also conducted a comprehensive inspection of the room to ensure that all amenities were in top condition. Regarding the limescale and odor issues you mentioned, the showerhead has been professionally cleaned. Regarding the water smell, we will immediately inspect the water supply system to ensure safe water quality and prevent similar incidents from recurring. Regarding the TV and internet issues, we have contacted our technical support team, and they are currently upgrading their network equipment to ensure network stability. We will also check the TV signal to ensure a smooth audio-visual experience for your future stays. Finally, regarding the air conditioning issue, we understand this is our responsibility. We have inspected and adjusted the air conditioning system to ensure it will function properly and provide you with a comfortable living environment in the future. Thank you again for your patience and understanding. We are committed to continuously improving our service quality and ensuring that every guest's stay meets our highest standards. We hope you will give us another chance to choose Atour Hotel again. We look forward to bringing you an even more satisfying experience. We wish you a happy stay!

Response from Property: Dear Atour friend, we're very sorry for the unpleasant experience you've had. We didn't communicate well with you, which led to a misunderstanding. You booked a room for your friend, and when you checked out, your friend said they had a great stay. The lobby and rooms are beautiful, and the Atour bedding is also very comfortable. Come and experience it for yourself next time. Our room rates are the most cost-effective among Atour hotels.

Response from Property: Crossing the jungle and passing through the buildings, Duo'er will wait with you by the lake and sea, watching the four seasons of the world (づ￣3￣)づ╭~ Atour, the fourth space, achieves a lifestyle!! Atour is committed to creating you Another home during the journey, making your journey more comfortable. It seems that Duo'er is doing pretty well, but we will continue to work hard. Humility makes people make progress. If you need anything, just ask us at any time, Duo'er will be on call and we will definitely satisfy you. The perfect experience must have left your heart, so come "home" often to check it out

Response from Property: As the designated alternative hotel for the Hunan Business Conference, we need to accommodate the conference attendees to the greatest extent possible, which has limited room availability. During this large-scale event, our room rates will no longer be discounted and will return to their original prices. This may have indirectly exceeded the travel standards of some guests, and we sincerely apologize for the inconvenience caused. We look forward to welcoming you again and will do our best to meet your reasonable needs. We wish you a happy stay!

Response from Property: Crossing the jungle and passing through the buildings, Duo'er will wait with you by the lake and sea, watching the four seasons of the world (づ￣3￣)づ╭~ Atour, the fourth space, achieves a lifestyle!! Atour is committed to creating you Another home during the journey, making your journey more comfortable. It seems that Duo'er is doing pretty well, but we will continue to work hard. Humility makes people make progress. If you need anything, just ask us at any time, Duo'er will be on call and we will definitely satisfy you. The perfect experience must have left your heart, so come "home" often to check it out

Response from Property: Dear Duoyou, hello! Thank you for taking the time out of your busy schedule to give Duoer a five-star rating. Duoer is really happy to see your review. The design concept of our hotel is based on the theme of reading and humanistic photography. High-quality guest room products, meticulous facilities and warm services will bring you a "natural, quiet, warm and simple" healthy lifestyle. All guest rooms are equipped with Plant series high-quality bedding comparable to star hotels, central air-conditioning, and a full set of high-end furnishings. Our breakfast is a buffet that combines Chinese and Western cuisine. We have special scallion noodles and freshly packaged Xiao Chaos, and the response from customers has been very good. Thank you again for your stay and we look forward to your next visit. Finally, I wish you a happy life~

Response from Property: Hello, dear friends, we are very happy to be able to bring you the convenience you really need! Really good service actually reaches the hearts of customers! We not only have a self-service laundry room but also a book bar on the first floor! Leisure time , pick up your favorite books, brew a pot of fragrant tea, and have a few friends, drink and sing together, it’s beautiful, it’s beautiful! I look forward to seeing you again in the beautiful days! The hotel is located in the International Automobile City, south of the high-speed railway The station is only 1 km away, and you can pick up and drop off from South Station for free. The hotel has a 24-hour self-service laundry room, gym, and cute robots that are ready to serve you 24 hours a day!

Response from Property: Dear Duoyou: I am very sorry for causing you any unpleasant experience. I am very sorry that this stay did not give you a satisfactory accommodation experience. If you need any help during your stay or are dissatisfied with the room, please feel free to inform the front desk. , the front desk will notify the relevant departments to handle it for you and coordinate for you. Duoer treats every customer who comes to the store with a normal and sincere and enthusiastic heart, and hopes to serve every customer well.