Hot Springs Hotels in Phu Quoc Island

It's a nice hotel with a nice welcome drink and a cool towel. I hope to have a bigger portion of welcome drinks and give goodbye drinks as well. I prefer a hot towel than a cool towel during the check-in. My room has a good view of the fireworks, nice!!!

The place is a tropical paradise with an astonishing beach and gardens. They offer an outstanding island experience with a very nice night market opposite the hotel. The rooms are brand new with all the needed comfort. But it’s also noticeable that the area is so big that staff are not capable Of keeping it tidy and clean. There was another room in our villa that had the door open during all our stay. We had a small incident in the bathroom with the mirror falling when I went to sleep. But the management reacted very quickly and fixed everything. Despite that it was a bit scary and luckily that the mirror didnt break. It was not fixed very well to the wall. The breakfast is good. Would come back despite the small issues that we has

First the food in room service is very bad quality and overpriced. I've got sick and we had to use it but i preferred stay hungry then. Not enoug sunbeds at the beach: you should go to the beach not later then 8 am to get a couch. Only one person speaks good english at reception and is really helpful and nice guy named Felix. Other staff gives you wrong information and their english is hardly understandable. During the morning time they shower the grass and it smells with a toilet septic. The breakfast is ok and location is perfect. The beach itself is probably the best at Phu Qu Ok

I was very disappointed by my stay, unexpected much better service from Movenpick. The worst part is that the hotel is located near something that looks like a factory or maybe a recycling plant, and there is constant smog on the territory. We literally had to escape the resort everyday to breathe normal air in the other parts of the island. The food choice was also disappointing, no seafood like you'd expect to have on the island. But the hotel and beach are very clean. The housekeeping department really do the job well.

The hotel offers free breakfast and chocolate hour (3:30-4:30pm). The breakfast has a great selection of local and international food. The staff are friendly and helpful as well. We stayed 2 nights at direct pool access room with a small nice garden. It is a big resort, they have a free buggy service to travel between the buildings. It is walkable distance about 10 mins walk to the main building and the beach. The hotel is located at the north of the island. While the location may seem a bit far, but it’s centrally located on the island, making it easy to explore. They have free shuttle service back and forth to the airport every 2 hours. The hotel doesn’t have any scooter for rent, no scooter shop near by, so we took a free buggy to the main gate and took a free vinbus to Grand World (15 mins to Grand World), and also we booked hotel pay shuttle bus to the night market (20 mins to night market), 6pm pick up from the hotel and 9:20pm to return to the hotel. There is one mini mart and a nice coffee and massage shop right next to the main gate, you can take the free buggy to the main gate, the vinbus stop just next to the main gate. The vinbus service is free in Phu Quoc Island. There is a big supermarket Z Mart just one bus stop away from the hotel. Everything was fine and nice, we would definitely return. (Please see the photos for the buggy schedule and the location of the vinbus stop)

Stayed in Building B, Deluxe Suite Ocean View, 3rd floor. The room was indeed beautiful and comfortable, but starting from 9 or 10 AM, extremely loud music with heavy bass made it impossible to sleep. We had already paid for the airport transfer when booking. Before checking in, we communicated via messages that we would be changing hotels after checkout and not leaving Phu Quoc. (I thought we could take the shuttle to the airport and then head to our next hotel ourselves.) However, they insisted that I provide a flight number to arrange the shuttle. Later, they told me to arrange the timing with the front desk upon check-in. When I checked in, I asked the front desk if we could be dropped off at our next hotel instead of the airport since it was along the way. They said OK, and there was no need to arrange the time in advance—we could confirm it on the checkout day. However, it turned out they were referring to the free VinBus, not the hotel's paid shuttle service that I had already paid for. The front desk staff at check-in completely misled us, and as a result, we were unable to use the hotel shuttle. We noticed that the door lock kept beeping, and our keycard couldn’t open the door. We asked a hotel staff member to report the issue, assuming it would be fixed by the time we returned. However, when we got back at night, the problem was still there. I had to walk to the front desk again, and it seemed like no one had addressed our request, meaning it had been completely ignored. Finally, they helped us enter the room and told us the door lock battery was low and could only be fixed the next day. We ordered room service for a late-night snack, but by early morning, I had diarrhea, and my girlfriend was vomiting. I was left completely drained and unable to continue our itinerary. When we reported this suspected food poisoning incident at checkout, the front desk simply said, ”Okay, we will pass on the message,” and that was it. No apology, no compensation. Only the exterior looks five-star, but everything else fails miserably.

Rooms: The layout is quite nice and the room (& balcony) is big enough for 2 pax. It can disturbing sometimes during daytime as there’s construction (?) works nearby. Quite a few bugs found in bed. Service: The check in & out process are satisfactory, however, there’re quite some poor arrangement during my stay. I called and face to face confirmed the reservation of additionally-charged daily activities, nevertheless, the staff told me that the booking had already been cancelled when I have arrived at the time of event. The staff was trying to communicate with the others through calls and texts, but it didn’t help much. So, we just led it go and left, our itinerary could have been much better without this happened. We have once dined in the restaurant besides the pool. Warm reminder for you that you can’t leave the bill until checking out your room and you’re gonna pay as soon as your meal is done. I was confused why the staff had to ask for my room number tho. Location: Nice as it is by the beach, but it takes you like 15 mins to go to Sunset Town. Free shuttle is available each half an hour within certain period, but it can be too full for you to hop on. I used grab and buggy during my stay instead.

Lovely Stay, But Some Improvements Needed We stayed at a villa with our family and had a generally good experience. The villa itself was very spacious, which was perfect for accommodating our group comfortably. However, it’s worth noting that the property felt a bit old and could benefit from some updates to make it feel more modern and fresh. In terms of value for money, it was okay—. The pricing was fair for the space we got. The hotel staff were very nice and tried their best to be helpful, which we truly appreciated. However, a challenge we encountered was the language barrier. Many of the staff couldn’t speak even basic English, which made communication difficult at times. Despite this, they were always friendly and eager to assist however they could. Overall, it was a pleasant stay, but there’s definitely room for improvement in both the villa’s condition and the staff’s language skills.

They were very helpful and allowed early-check-in because we were travelling with kids. Good location and good breakfast options. Nice public pool with bar. Private beach is also taken care of well. Buggy pick up's were quick and responsive. Staff were friendly and helpful. Some general renovations & imporvements are required in the villa's such as changing or fixing old doors and kitchens etc. Villa has good sized rooms and private pool was good. We had good stay and family enjoyed the facilities.

Crowded breakfast buffet during CNY and it’s annoying with flies flying around the food all the time. There were only a few SUP boards and sometimes I had to wait for one. Some bikes were in bad conditions like flat tires or rusted wheels. Extremely limited choices for in room dining! Staff were generally helpful except one guy in the reception to whom I asked for the key to to the arrival and departure Lounge but he gave me an invalid one!