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Such a lovely hotel! I stayed in the Gaylord room for a week, which was so sweet and quaint, lovely antique furniture and a great clean well stocked bathroom. I arrived later than planned due to flight delay and Vincent waited for us to arrive. He helped with our bags into the hotel and down the stairs to our room, and made sure we were happy and settled. All of the team were super friendly and polite, and I felt so at home. Would 100% return for more of this lovely atmosphere and environment. Location wise it is in a marvellous position, 10 mins walk max to 2 subway stations (14th and 8th and 14th and 7th), and the same distance from the PATH to Jersey. Right in the heart of West Village for night life and boutique shopping, restaurants and bars. Round the corner from Carrie Bradshaw and Monica Geller if you care about that stuff! Facilities - microwave, pop up toaster, kettle, coffee maker, fridge. Television with Netflix and Amazon and Hulu etc.

I had an overall good experience staying at the Kama Central Park, during my weekend getaway to NYC. The staff was pretty friendly and helpful, especially since I was a ***** who accidently booked a stay at a women's only dorm on Agoda (especially since Agoda didn't really specify that the hostel had Men only dorms, female only dorms and mixed dorms, and when I booked there was only one kind of dorm available) and they were still willing to accommodate me and they did. I got in about 15 minutes before check in and they still booked me in too, which was great. I really got only a couple of negative things to say about my stay and the first was they only give you one towel for your entire stay since they're pretty short on towels, so if you plan on staying there I'd recommend you bring a couple of towels of your own. The other thing is the showers aren't all the same quality. I wouldn't recommend showering in the one person bathroom especially if you get dorm 506 like I did because the water in that shower is cold. The men's shower on that floor however is better (apart from that one always running) because the water isn't cold but not really hot either, it's just ok. I liked the little console in the bed, and that let's you turn on the airflow, change the light color, dim the lights, etc. as long as you got your card. I'll also admit, I got a little worried for leaving my luggage in the bed because the doors to the bed pod, because the bed doors don't lock, but if you keep your belongings in the bed with the doors shut and out of plain view then you shouldn't worry about anybody stealing your belongings. I had a great time in NYC, but if you stay there then you might want to remember to bring a couple of towels and shower in the shower rooms, not the bathroom in your dorm.

I was in NY to visit my daughter at her college. I was pleased to find a hotel room close enough to avoid wasting time in commute. I arrived to check in about 4:30pm and was immediately met with a front desk worker who was irritated, flustered and behaving unprofessionally. Apparently there were issues with the washer/ dryer that caused it to take longer than usual to to clean and prepare rooms. I had to sit in the small lobby to wait for my room to be ready. Eventually I had to go into the room while she finished cleaning around me. Didn't get into the room until after 6pm. However, the young lady cleaning the room was friendly and it was clear she was trying to make the best of a bad situation. The worst part of my stay was yesterday to come. That night the air conditioner broke and blew either no air or hot air. I emailed the manager repeatedly and then she just stopped responding. It was so miserably hot in that room, that I barely slept! I spoke to the front desk at check out, she empathized and even said that this problem had been happening before. Why would you rent the room if you knew the AC wasn't working? Never heard anything back from management. Towels and washcloths were horrible. Felt like a rag to use for cleaning. I was happy to find this place but their poor customer service turned me off! I would find somewhere else to stay!

Fantastic experience at the Hotel Sherman for my daughter's first trip to NYC. This boutique hotel reminds me of a quaint European boutique hotel or B&B. Our room was very cute, clean and quiet. It's right on Restaurant Row so there are a variety of delicious options just steps away. We recommend choosing take out and enjoying your dinner on the cozy roof top terrace which has a beautiful view above the roar of street level. The staff was friendly, gracious and helpful. We appreciated their willingness to store our luggage before and after check in/check out. The continental breakfast had a good array of options. The croissants in particular melted in your mouth. My daughter is gluten free but had plenty of options with hard boiled eggs, yogurt and fruit. We did pick up some gluten free bread nearby. The rooms also have a mini fridge, coffee maker and microwave which are nice amenities to have. Just steps away from Times Square, the Theater District, the Port Authority and so many midtown sites, I would highly recommend this gem. The only critique I would have is the carpet in the elevator and hallways are a bit worn, but the charm of the rooms and gracious hospitality more than makes up.

The West Side YMCA is definitely a no frills place to stay, but the location is excellent. You're right next to Central Park and Columbus Circle. Times Square is an easy walk south. We stayed in 2 different rooms. The first had a bunk bed and was quite small, but the bed was comfy and the room was clean. It also had a small TV and fridge. We had a semi-private bathroom, which was down the hall. This meant we had to scan our key on one of the bathroom doors to get in, but once inside we had privacy while we got cleaned up. The bathrooms were kept clean and tidy. We were able to upgrade the second half of our stay to a room with a larger bed and an in room bathroom. Again, this hotel is no frills. It can be rough around the edges, but it's clean and comfortable at the end of a long day of sightseeing. We did not have time to take advantage of the gym, the pool, the sauna, and stuff like that, but they looked nice. I'd recommend the West Side YMCA. If you're visiting NYC, you should be out doing stuff, not sitting around the room. It was everything we needed it to be.

Check in was quick. We were on the first floor and it was so loud at night -- the lobby worker had friends visiting whose voices echoed in the lobby until midnight. In the morning, the beeping of the waffle maker in the breakfast area was loud, even from the tin with the door closed. There were hairs on the bathroom and bed that were clearly not ours as they were not our hair type. The bathroom was so cramped that you cannot open the door fully because it hits the toilet. There was noise very loud in our room from what I think was hotel workers moving things. However, the price was low, the location was great, and it didn't feel unsafe. You get what you pay for, and it fulfilled our basic needs for a one night stay in the city.

CATASTROPHE ! L'hôtel refuse de répondre à ma demande de remboursement à l'amiable après avoir découvert qu'il y avait des punaises de lit dans l'établissement et que je cite ces derniers ”ne peuvent me garantir que la problématique est réglée”. Je vous conjure de bien vouloir trouver un arrangement, en raison de mes problématiques de santé !!! Il est encore temps de trouver une solution respectueuse des différentes parties prenantes, vous ne pouvez mettre des chambres infestées à disposition du public !!!

I wanted to avoid writing this review and I reached out to the property several times in hopes that they would rectify the situation but they have decided that my feedback was not serious enough. I paid about $150 for just one night, to be in a room the size of a shoebox (okay, its NYC and I expected it) however, during the middle of the night, my bed collapsed which then caused me to roll quite literally into the wall (because the room itself was just the bed with no other space). ON top of that, under the bed was completely dirty with used tissues and dust. I told the staff about this the next day and when I followed up via email - they had the audacity to tell me that they had it recorded that I was a no show and didnt stay there. I provided pictures of the bed, and the floor I stayed on, and they claimed no one had ever let them know about the accident. I sustained bruises on my side from rolling into the bed and was treated extremely poorly while just trying to give back honest feedback. I know it is NYC but I would highly suggest not staying here it is quite expensive for extremely minimal amenities and accommodations - with absolutely no staff maintaining the property. I have attached photos of not just the room but the email responses from the staff, which quite frankly., I am still appauled at. I did not expect a 5 star service but for them to tell me that what happened ”didnt happen because I never checked in” and then to ignore me is completely unprofessional and a disservice to the amazing city they're hosting people in. I have asked to speak to management more than once and have not yet received a reply.