Luxury Hotels in New York

Just had another great stay (from start to finish) at the wonderful St. Regis New York. From the bellmen, to the front office staff, to the butler and housekeeping staff, to the incredible service in the King Cole Bar our stay was top notch. There are so many high end choices in the best city in the world, and you can truly never go wrong with the St. Regis. Can’t wait for our next trip back soon.

The first thing I will mention is that the hotel is 5 star and is expectedly, very expensive, being in the heart of Times Square. I took this into account when writing my review. If I am paying that much, my expectations would be higher than normal. I stayed for 12 nights over the Christmas and NY period so I obtained a very comprehensive view of the hotel and everything about it. Overall it was a very comfortable stay and the staff were always there to attend to any requests and issues. The moment I got out of my transfer car, there was a lovely young gentleman waiting to get all my bags and transport me upstairs to the reception. The check-in was reasonably flawless but there was a bit of confusion around the payment because of resort fees the hotel charges daily. I prepaid my booking and there was confusion over whether it included or excluded the resort fee. The reception area is immaculately presented and the bar and restaurant are both located here. I intended to use the gym during my stay, but didn't have time to even take a peek. Nor did I visit the bar or restaurant. There's way too many options outside to do that. The very polite and courteous young gentleman then took me up to my room. He showed me everything and away he went. I got a bit of a room upgrade which I highly appreciated and had a beautiful view of Times Square. I was on the 2nd highest floor, floor 39. The room is not big. It was adequate for one person but nothing more. I don't think I would be able to stay here if I was with another person. It would be too uncomfortable and I had to find space for my 2 suitcases and carry-on. The bathroom is open plan, with a door for the shower and toilet. A big problem I had in my room was that if it was windy you will hear a loud whistle coming through the bottom of the front door. It really annoyed me. I had to take the cover off the bed and make a snake shape to block the gap underneath the door to stop the noise. Even a bath towel didn't work. They need to fix this. The hotel is very new and the rooms are very beautifully equipped, presented and maintained. I was pleased to see that most of the things I requested before I arrived (some extra bath mats, bath towels, hand towels, face towels, mini fridge, bathroom scale) were mostly there upon arrival. I quantified the number of towels I needed as I was not getting any housekeeping during my 12 night stay but I did not get the quantity requested. I expected a bit more attention to detail for a 5 star hotel. Before I arrived I was asked if I was celebrating a special occasion and Guest Services pushed up my expectations as I was celebrating a special occassion and they said something nice, I assume maybe a cake or some alcohol would be waiting for me in the room. When I arrived there was nothing. And there was never going to be anything throughout my stay. I didn't mind and only remembered towards the end of the stay. When I enquired via email I was met with silence. They

You can see the sunrise at Central Park at dawn. You can see the lines of the surrounding luxury hotels. Jean-Georgeus Michelin restaurant is not so great. The food is too salty. It is a casual restaurant. It is a private room, but it is too noisy from outside noise. Just stay at the hotel.

Amazing hotel with great views of Central Park. Our room was spectacular. As a Titanium Elite Member we were upgraded to a 1 bedroom Park Avenue Suite. It was absolutely stunning. The bed was comfortable and so was the living room area. So happy we decided to stay here! I was a little dissappointed as I called/emailed months ahead of time to see if there was anything that they could do complimentary for my husbands 50th birthday (cake, fruit, anything...etc...) and was told they would do something, but they didn't.

I’ll start with the positive… Check in was easy and the room was a very generous size for the city. It kind of ends there. It was a tough choice to decide between luxe hotel properties in NYC. I settled on the Mandarin because of my extraordinary experience in London. Maybe the bar was set too high by Hyde Park. We got in to the room and felt like a quick coffee before heading out. No coffee setup? We called down and were told it could be provided - on demand?! Really?? Soon enough a Nespresso setup was delivered. How many people opt out of coffee? Maybe that’s just me. Next, showed up for lunch in the bar (I think there is only the one dining option). There wasn’t anyone at the host’s station so we grabbed a seat. Soon enough someone awkwardly asked us to vacate the “reserved” seats and they would check to see if they could accommodate us at another table. Eventually we were reseated. Service was lagging and food was overpriced (as can be expected at an establishment like this). Hotel decor and interiors were all just average. Nothing felt like a wow. No part of the experience felt like it justified the price tag - especially when there is so much competition in this city. My stay at The NYC Edition in March (for roughly half the cost) far outperformed this experience. The Mandarin can do much better than this.

This place is a perfect example of how to create a welcoming atmosphere. From the moment you arrive, you're made to feel like a valued guest. The decor is warm and inviting, the layout is intuitive and comfortable, and the staff are genuinely friendly and enthusiastic. It's the kind of place where you can't help but feel at home, no matter how far you've traveled to get there.

When I checked in, the hotel front desk said my credit card couldn't be used! Later I found out that there was a problem with the hotel check-in system! I had to wait for a full hour and a half. When I entered the room, I found chocolate on the floor that had not been cleaned up. The rooms provided are also corner irregular rooms. I couldn't stand it anymore, so I called the hotel to complain. Someone from the hotel inspected the floor of the room and upgraded me to another room. Ctrip conducted customer interviews, learned about the situation and communicated with the hotel, and finally Ctrip provided a service plan! Thank you to Ctrip staff for their responsible spirit! The hotel is nice and the restaurant service is good! The quality of management staff's work and customer service quality need to be improved (to be worthy of the hotel brand's image among customers).

Many friends and family asked me why we always stay at the same hotel in Tribeca. My answer is that nothing would compare to The Four Seasons. From the moment that you enter to the point of leaving, your needs are always met and you feel so pampered. Both the guest rooms and the suites are wonderful but it is the small touches: electronic pad in the room so as to ask questions and request whatever is needed; the staff is always so sweet and helpful; the rooms are beautiful and clean. I cannot find any fault and I highly recommend this hotel. It may feel smaller in size, but offers everything that is needed

Very satisfied, I like this hotel very much, it is worth recommending. Hygienic and good. The environment is good. First-class service and complete facilities! Very nice. It's worth trying this hotel.

The Langham is a lovely hotel in a convenient midtown location. Almost 5 stars, but room service and breakfast at restaurant fall very short so taking off 1 star. Pros: - very large rooms and huge closets for NYC - impeccably clean room and outstanding housekeeping - service in Langham Club exceptional - friendly and helpful doormen - good value Negatives: - check in “upgraded” our room through Amex FHR; however neglected to tell us that our “upgraded” room (though larger) was now on a low floor without a view, and it was extremely noisy (even for NYC)- when earplugs are provided on the nightstands you know it’s a problem. Need better sound proofing on windows. Also our “upgraded” room did not have a bathroom door! This is a very poor design flaw and was a real negative to our stay. - room service was very poor. Our order was missing a breakfast entree after waiting 50 minutes and a replacement was not brought before we had to leave. Coffee was cold and tasted as if it had been made hours before. Canned whip cream was brought and offered to be sprayed on our waffles- just no. - breakfast at Ai Fiore was a disaster. Extremely rude and dismissive service. Slow. Very limited selection and poor food quality. Don’t eat there.