Alex Lake Zürich - Lifestyle Hotel and Suites Reviews

Beautiful lake front hotel and friendly staff. Lovely view from the balconies. Rooms are clean, well-appointed and spacious. Parking is very convenience. Highly recommended, will be back for sure .

this is quite possibly the best hotel in Zurich, fantastic views, and the best staff I ever had. Can't wait to go back

Checked in in September, booked 2 rooms, the fee has been paid on Ctrip, but I was deducted 2500 Swiss francs, no pre-authorization, but consumption deduction. When I arrived at the airport, I found that the bill was wrong, and reported it to Ctrip. The hotel lied many times, saying that it would be refunded at first, but it was not refunded after waiting for more than 20 days. Later, it said that it was refunded to another card, but I didn’t use any other cards with them at all. Until now, they are still lying and not refunding the pre-authorization fee. They keep delaying. It’s so **! I have been to Switzerland many times, and the pre-authorization of Swiss hotels is refunded when I check out. I have stayed in this hotel before. Last time, I booked it in English on the hotel’s official website, so there was no problem. This time, I booked it on Ctrip. They are obviously bullying Chinese people. In addition, there was only one guest in each of my two rooms, and they charged environmental fees and city taxes for 2 people in each room. When communicating with the hotel, they replied that the booking information was for 2 people? ? But they know very well how many people are staying in the room! ! ! It’s so ** everywhere, don’t step on the thunder! ! !

The deluxe room on the top floor does not have internet access on the terrace. And a very dangerous sofa in the living room, the sides of which move apart and you can fall if you lean on them. One of us fell to the floor with his elbows on her

If you want me to evaluate, I will often praise, time is precious, good will be better, bad will naturally fall. Ask me what I think, ask me what I remember, the evaluation is more in-depth, add another 50 points.

The room is much larger than expected and even has a small kitchen. You can directly see the lake. When you check in, you also get a welcome drink so you can go to the bar to order most drinks. Breakfast is in the form of free ordering a dish plus buffet, and the large French windows of the restaurant next to the lake make people feel happy. Good service, friendly staff. Probably one of the best hotels in Zurich.

The ALEX is stylish and the views of Lake Zurich are indescribably beautiful! When you enjoy the excellent food in the restaurant, you just feel like you have arrived. The spa is minimalist and definitely lacks a swimming pool! In any case, the staff tries very hard and is service-oriented and conveys an appreciation that is not fake.

Wonderful, quiet location right on the lake, small wellness area with direct access to swimming in the lake. The finest breakfast, buffet and a la carte for any egg dishes. Not to forget the excellent espresso and cappuccino. Rooms with a view of the lake and first-class parquet floors, as well as the service and friendliness of the employees were excellent. Simply everything to enjoy.

very good good good

The experience was lovely since the booking forward. They welcomed us very kindly, asked if we need anything. The check in was very quick and they escorted us to our room where we could ask them all about it. Room service is very good, food is amaizing with really beautiful views on the lake. Coffe is great, breakfast is relaxing and very high quality and rich. Hotel is maintenaned 10/10, high quality and feels luxurious. Only thing that I would maybe focus on a little improvement is about spa. It lacks a good sauna (maybe a small finnish one), as they have just 2 IR seats from Klafs that emit very little heat - at least with me. Otherwise, spa is clean, well equipped and with good views on the lake. Thank you for a lovely experience!

We just adored this hotel. We arrived early in the morning after an international flight. They not only allowed us into the room early, but they also let us enjoy a beautiful breakfast while we waited for them to finish preparing the room. This was truly appreciated after our long flight. Our 10-year-old twins loved that they could swim right off the hotel dock! And we took the public ferry just down the street to enjoy a lovely ride into Zurich. The staff was so kind and helpful throughout our stay. We especially enjoyed the delicious breakfasts on the patio with a gorgeous view of the lake. This is a really peaceful place to stay a bit outside of Zurich, while still easy to get into town. We want to go back to Zurich just to stay here again!

Great Hotel. One of the most beautiful rooms and views. Maybe it’s a Switzerland thing but staff is dry. Especially front desk team members. They are useless. Not up to the caliber of this hotel. I am wondering if the Gm is not active. It has incredible potential but lobby bar is always empty. No one working or activation. Resturant is stunning with great views and menu. Rooms are one of the best. But front office dropped the ball. And on their website they showed Boat service. But when we came they said it was broken. But it’s just them not being on top of things.

My family and I stayed at Alex Lake Zurich in a two bedroom suite. The rooms were beautiful with amazing view of the lake. The layout of the suite was great for privacy as well. We had the opportunity to dine at Widder Hotel with complementary transportation between hotels as part of The Living Circle collection. If you stay here, you have paddle board on the Lake which is included. It's the cleanest lake we've ever seen!

Hotel Alex Review My spouse and I enjoyed a panorama junior suite with a balcony. on the fourth floor for four nights. It’s wonderful hotel and we look forward to returning. The entire hotel had excellent style and provided all of the modern conveniences. The staff always demonstrated a thoughtful and pleasant approach to dealing with me and my spouse. We also appreciated the additional features provided at no extra costs, such as the the shuttle to the sibling property in the city center. The daily breakfast, included in our rate, was delicious and the lakeside setting each morning was perfect. The wifi was reliable. Housekeeping was thorough. The snacks order through room service were top notch. The hotel could benefit from a true professional concierge. Also, the pool and spa were closed during our stay due to renovations, and we were not informed of this until shortly before our reservation began. These, however, were relatively minor flaws. The nightly rate was reasonable for Zürich, especially when the included amenities are considered. Overall, the Alex Lake Hotel earns its five-star reputation.