YING’nFLO, Hong Kong, Wan Chai (Langham Hospitality Group) Reviews

Response from Property: Dear Valued Guest, Thank you very much for your kind review and for choosing to stay with us. We’re delighted to hear that you had a great stay and appreciated our convenient location near Wan Chai MTR, as well as the attentiveness of our staff. We also appreciate your feedback regarding the shower temperature knob. We apologize for any inconvenience this may have caused and will share your comment with our maintenance team to ensure it is addressed for a more comfortable experience next time. It was a pleasure having you with us, and we look forward to welcoming you back on your future visits! Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear Valued Guest, Thank you for your wonderful feedback! We’re delighted to know that our team's hospitality and the tranquil atmosphere contributed to your experience. We look forward to welcoming you back for another enjoyable stay! Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear valued guest, thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our convenient location and appreciated the kitchen in your room. It’s great to know it added to your experience. We hope to welcome you back soon for another enjoyable stay! Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear Ah Jazz, Thank you so much for your wonderful feedback! We’re delighted to hear that our concierge made a positive impression and that you found our location convenient for your stay. We appreciate your comments about the cleanliness of your room and are thrilled that you were able to make good use of the washing machine. It’s great to know you enjoyed the raincoat from our vending machine—what a fun souvenir! We apologize for the steep hill, but we hope it added a bit of adventure to your visit! Your overall satisfaction is our top priority, and we’re grateful for your kind words. We look forward to welcoming you back for another enjoyable stay! Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear valuable guest, Thank you so much for your thoughtful and detailed review! We’re delighted to hear that you enjoyed our convenient location, surrounded by a variety of eateries and historical sites like the “Blue House.” It’s great to know that our amenities, including the water filter, toaster, and free-flow coffee, added to your experience. We truly appreciate your kind words about our friendly front desk staff. We always strive to provide exceptional service and are glad to hear that you felt supported during your stay. Thank you for your feedback regarding the slope in front of the apartment. We’re happy to hear that you found it manageable and even improved your stamina! We hope to welcome you back for another enjoyable stay soon. If there’s anything we can do to make your next visit even better, please don’t hesitate to reach out. Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear Colaassa, We truly appreciate your kind words and perfect rating! It’s wonderful to know that the amenities and atmosphere contributed to a pleasant stay. Our team takes great pride in ensuring every detail is just right, and your feedback encourages us to keep up the good work. Looking forward to having you with us again soon! Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear Kittipong, Thank you for your positive review and for rating our services and amenities so highly! We’re thrilled to hear that you enjoyed your stay and appreciated the comfortable room and morning coffee. Your happiness is our priority, and we’re glad we could contribute to a pleasant experience. We look forward to welcoming you back for another enjoyable stay! Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear Juddd, Thank you for sharing your feedback with us. We’re delighted to hear that you appreciated our service and found our staff polite and responsive. We sincerely apologize for the discomfort you experienced with the firmness of the bed and the pillows. We understand how important a good night's sleep is, and we encourage you to reach out to our Front Desk team during your stay for assistance. They can provide a soft mattress topper to enhance your comfort. Regarding the noise levels, we appreciate your feedback and will investigate ways to improve soundproofing in our rooms. Regarding the water dispenser, we appreciate your input. If you encounter any difficulties, please feel free to reach out to our Guest Services Desk for assistance; they will be happy to help. Additionally, to comply with government regulations regarding disposable plastic products, starting from October 1, 2024, Ying’nFlo will no longer provide disposable amenities such as toothbrushes, toothpaste, shower caps, combs, and razors. We encourage guests to bring their own personal items. We also appreciate your note about cleanliness, and we will address this with our housekeeping team to ensure our standards are upheld. Thank you once again for your valuable feedback. We hope to welcome you back soon for an improved experience! Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear Valued Guest, Thank you so much for your wonderful feedback and for giving us a perfect score! We're thrilled to hear that you enjoyed the spacious accommodations and our complimentary morning refreshment. We appreciate your recommendation and understand that the access road can be a bit challenging for some. We always strive to provide the best experience possible, and your insights help us improve. We hope to welcome you back soon! Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear Valued Guest, Thank you for sharing your feedback! We’re glad you enjoyed the kitchen options available during your stay. We appreciate your comments regarding access and the clarity of our instructions. For future visits, please feel free to contact us in advance if you need any assistance or directions; we are here to help! We look forward to welcoming you back soon for an even better experience! Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear valued guest, Thank you for your thoughtful review! We’re delighted to hear that you enjoyed the value of your stay and appreciated the comfort of your room and our common areas. We understand that our unique hillside location can pose some challenges, especially for guests with mobility concerns. While this aspect is inherent to our setting, we continuously seek ways to improve the experience for all our guests. We hope to welcome you back for another enjoyable stay in the future! Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear valued guest, Thank you for your wonderful review! We’re thrilled to hear that you found your room cozy and newly renovated. It’s great to know you appreciated the large table and kitchenware for your convenience. We look forward to welcoming you back for another enjoyable stay! Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear Valued Guest, thank you for your kind review! We’re thrilled to hear that you felt at home during your stay and appreciated our clean and comfortable environment. Regarding the TV, we want to let you know that our units are equipped with Smart TVs that can mirror with NOW TV and local channels. If you need any assistance with operating the TV, please don’t hesitate to reach out to our Guest Services team, who will be happy to help. We appreciate your feedback and look forward to welcoming you back soon! Best Regards, Ruby Woo Front Office Manager