YING’nFLO, Hong Kong, Wan Chai (Langham Hospitality Group) Reviews

Response from Property: Dear Juddd, Thank you for sharing your feedback with us. We’re delighted to hear that you appreciated our service and found our staff polite and responsive. We sincerely apologize for the discomfort you experienced with the firmness of the bed and the pillows. We understand how important a good night's sleep is, and we encourage you to reach out to our Front Desk team during your stay for assistance. They can provide a soft mattress topper to enhance your comfort. Regarding the noise levels, we appreciate your feedback and will investigate ways to improve soundproofing in our rooms. Regarding the water dispenser, we appreciate your input. If you encounter any difficulties, please feel free to reach out to our Guest Services Desk for assistance; they will be happy to help. Additionally, to comply with government regulations regarding disposable plastic products, starting from October 1, 2024, Ying’nFlo will no longer provide disposable amenities such as toothbrushes, toothpaste, shower caps, combs, and razors. We encourage guests to bring their own personal items. We also appreciate your note about cleanliness, and we will address this with our housekeeping team to ensure our standards are upheld. Thank you once again for your valuable feedback. We hope to welcome you back soon for an improved experience! Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear Valued Guest, Thank you so much for your wonderful feedback and for giving us a perfect score! We're thrilled to hear that you enjoyed the spacious accommodations and our complimentary morning refreshment. We appreciate your recommendation and understand that the access road can be a bit challenging for some. We always strive to provide the best experience possible, and your insights help us improve. We hope to welcome you back soon! Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear Valued Guest, thank you for your kind review! We’re thrilled to hear that you felt at home during your stay and appreciated our clean and comfortable environment. Regarding the TV, we want to let you know that our units are equipped with Smart TVs that can mirror with NOW TV and local channels. If you need any assistance with operating the TV, please don’t hesitate to reach out to our Guest Services team, who will be happy to help. We appreciate your feedback and look forward to welcoming you back soon! Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear Klslee,Thank you for sharing your feedback. We’re glad to hear you found our hotel nice and cozy. We appreciate your comments about the entrance and access, and we’re always looking for ways to enhance our facilities.We’re pleased you enjoyed the complimentary coffee and morning refreshment, as well as the loft room design. Your insights are valuable to us.We look forward to welcoming you back for another stay.Best Regards, Ruby WooFront Office Manager

Response from Property: Dear KChin, Thank you for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed your stay and rated us so highly. It’s wonderful to know that our staff made a positive impression with their friendliness and helpfulness. We strive to create a welcoming atmosphere for all our guests. We're also glad you enjoyed our refillable coffee! Your feedback about the environment and facilities will help us continue to improve. We hope to welcome you back soon for another fantastic stay. Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear Guest, Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you faced with the washing machine and the delay in our response. This is not the level of service we strive to provide, and I appreciate your feedback. I'm glad to hear that you found the room well-equipped and modern. Your comfort is important to us, and I assure you that we are taking your comments seriously to improve our service. If you choose to stay with us again, please don’t hesitate to reach out to our Guest Services Team for any assistance you may need. We’re here to help! Thank you once again for your feedback, and we hope to welcome you back for a more seamless stay. Best Regards, Ruby Woo, Front Office Manager

Response from Property: Dear Hei Man, Thank you for your wonderful review! We're thrilled to hear that you appreciated our prompt and attentive service, as well as the amenities in your room. We understand that our location can be a bit tricky to find, and we’re working on improving the visibility of our signage to make it easier for our guests. It’s great to know that you found our rooms spacious compared to other hotels. We hope to welcome you back soon for another enjoyable stay! Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear P_B, Thank you for your wonderful review! We're thrilled to hear that you enjoyed the spaciousness of your room and found the amenities like the washing machine and kitchenette to be helpful. We're glad you appreciated the welcome mini bar, and it's great to know that our location was convenient for you. We understand that the hill leading to the hotel can be a challenge, especially with heavy luggage, and we appreciate your feedback. We're always looking for ways to improve our guests' experiences, and your insights are invaluable. We hope to welcome you back soon for another enjoyable stay! Best Regards, Ruby Woo, Front Office Manager

Response from Property: Dear Helen, Thank you so much for your repeat stay at Ying'nFlo, Hong Kong, Wan Chai and for providing such a positive review. We are truly grateful for your ongoing support and trust. We noted that you encountered an issue with a leaking air conditioning unit during your recent stay. We're pleased to hear that our Guest Service team promptly responded to your feedback via WhatsApp and were able to arrange an upgraded room for you. Your recognition of their attentive service is the greatest motivation for us to continually strive for excellence. We're also delighted to learn that your overall impression of the hotel remains so favorable, and that you plan to return again soon. We will remain committed to delivering exceptional guest experiences and maintaining the beautiful views that you have come to enjoy. Thank you again for your valuable feedback and long-standing patronage. We look forward to welcoming you back in the near future and making your next stay truly memorable. Best Regards, Ruby Woo, Front Office Manager

Response from Property: Dear ETHH, Thank you so much for sharing your feedback about your recent stay with us. We are delighted to hear that you enjoyed the complimentary coffee, fruits, and pastry available in our lobby each morning. Providing our guests with a warm and welcoming experience is a top priority, and we're glad these little touches helped make your stay more comfortable. Being able to start your day with a complimentary pick-me-up is just one of the ways we strive to exceed our guests' expectations. Thank you again for the positive review. We hope you had a fantastic time overall, and we look forward to welcoming you back the next time your travels bring you our way. Best Regards, Ruby Woo, Front Office Manager

Response from Property: Dear Guest, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our great location for exploring Hong Kong and found the little hill to be a beneficial workout. We're also glad that our complimentary breakfast snacks helped ease your early morning jet lag! We appreciate your kind words and hope to welcome you back for another fantastic stay soon! Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback. We’re glad to hear that you found our facilities and service to be satisfactory. However, we strive for excellence and are always looking to improve.If you have any specific suggestions on how we can enhance your experience, please let us know. We hope to welcome you back soon and provide you with an even better stay!Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear Dgiggity, Thank you for taking the time to share your experience! We’re glad you enjoyed your stay at Ying'nflo, Hong Kong, Wan Chai and appreciated the amenities in your room. We understand that the trek up the hill can be challenging, but we're happy to hear that you found our location to be calm and quiet. It’s great to know that you enjoyed the coffee and snacks available in the lobby, and that our staff could assist you during your stay. We hope to welcome you back for another extended stay in Hong Kong! Best Regards, Ruby Woo Front Office Manager

Response from Property: Dear Qing, Thank you for your fantastic 5-star rating! We’re delighted to hear that you enjoyed your stay with us. We're pleased that our location met your needs, and we agree that hiking the Peak offers a great way to stay active while enjoying the beautiful surroundings. We look forward to welcoming you back for another memorable experience! Best Regards, Ruby Woo, Front Office Manager