Yume Dream Genting Highlands

Yume Dream Genting Highlands Reviews

Yume Dream Genting Highlands

1, Jalan Ion Delemen, Genting Highlands, Pahang, 69000, MalaysiaSee Hotel Details
Yume Dream Genting Highlands
Yume Dream Genting HighlandsYume Dream Genting HighlandsYume Dream Genting Highlands
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1 night

Guest Reviews

8.4/10
Very Good
96 review
Verified reviews
Location8.2
Amenities8.4
Service8.4
Cleanliness8.5
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All reviews(96)
Positive reviews(87)
Reviews with photos/video(38)
Awesome stay(21)
Awesome rooms(16)
Great service(14)
Loved the view(7)
Offers pick-up/drop-offs(4)
Negative reviews(9)
Yap Jia Yee
Deluxe Twin Room
Stayed in Jun 2025
Couple
1 review
2.0/10
Posted on Jul 27, 2025
First of all, the Indian guy at the front desk was not friendly. On the contrary, the room was very dirty, and there were small cockroaches in the toilet and sink. Moreover! When turning on the air conditioner, the air conditioner made a noise that lasted all night and it was very hot! Also, the hotel's wifi and phone seemed to be a decoration 😓 and could not be used. If there was anything urgent, I couldn't contact the front desk at all. In short, I won't come again. Check-in and the car paking fee waive were also very troublesome. I had to run to three buildings make wasting time.
Response from Property: Dear Guest,We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay.We hope to welcome you back and ensure that your next visit will be flawless.Thank you.Customer Care
Pedafarida Hassan
Deluxe Twin Room
Stayed in May 2025
Traveling with friends
6 review
9.0/10
Great
Posted on Jun 21, 2025
The location quite strategic, 5-10minutes driving from first world genting. How ever, for my stay, i think the water heater got problem. I shower with very cold water day and night even i’m not switch off the water heater suis. Another thing is our airconditioner remote bettry was finish. We cannot control the temperature that time. Overall the room was nice view and comfort.
Response from Property: Dear Guest,We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless.Thank you. Customer Care
Guest User
Deluxe King Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 14, 2025
Got free upgrade to Wyndham Ion Majestic...lovely and nice view...thank you to Yume...my daughter really enjoy the pool..recommended to all booked a stay with Yume🥰🫶
Response from Property: Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
LEE SHU YEN
Deluxe King Room
Stayed in Mar 2025
Couple
1 review
8.5/10
Very Good
Posted on Apr 21, 2025
The location is a little far from Genting. But the scenery here is good and the room is big and comfortable.
Response from Property: Dear Guest,Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day!Regards, Customer Care.
Robert TK
Deluxe Twin Room
Stayed in Feb 2025
Solo traveler
23 review
6.5/10
Posted on Mar 23, 2025
I tried to negotiate with the hotel to cancel my stay for one night as I have an urgent matter to do, and there is no train to go back. The hotel rejected the request.  Too bad
Response from Property: Dear Guest,We deeply apologize for any inconvenience or grievances caused during your stay at Yume Dream Genting Highlands. Please be assured that this is not reflective of our values and standards. Our hotel is alwaysstriving for improvement, and we greatly appreciate your honest review and opinions.Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, pleaseallow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hopeto welcome you back and ensure that your next visit will be flawless.Regards, Customer Care
Aaron Ong K S
Deluxe Twin Room
Stayed in Feb 2025
Traveling with friends
6 review
9.0/10
Great
Posted on Mar 17, 2025
It's a very good deal. The room was big and clean. With a balcony too. Not too far from Genting Theme Park and etc. Definitely worth the money. Exactly like a studio room.
Response from Property: Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer care.
Guest User
Deluxe King Room
Stayed in Feb 2025
Couple
2 review
10/10
Outstanding
Posted on Mar 9, 2025
Got a free upgrade and stayed at Ion Majestic, love and wanted to try the heated pool but it was under maintenance so we wouldn't be able to try. I was a regular at Ion Delemens before I tried to book with Trip.com, so definitely will prefer and choose to stay at Ion Majestic as it has easier access than Ion Delemens. Killer view but I guess as not a morning person, I wouldn't prefer the bright curtains in the morning😅 Overall, 5 out of 5 still.
Response from Property: Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day!Regards, Customer care.
chan Yong hong
Deluxe King Room
Stayed in Feb 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Mar 10, 2025
The price may be high for a single traveler, but it is a good place for a family to stay.
Response from Property: Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day!Regards, Customer care.
Guest User
Deluxe Twin Room
Stayed in Mar 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 2, 2025
Excellent customer service and I have enjoyed the accommodation here.
ginny
Deluxe Twin Room
Stayed in Jan 2025
Family
1 review
10/10
Outstanding
Posted on Feb 12, 2025
Thanks so much for free upgrade to Wyndham Ion majestic. It is very new hotel. Room is clean, comfortable. Car park is easy access to the floor also. Quite cool.
Response from Property: Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day!Regards, Customer care.
Guest User
Deluxe Twin Room
Stayed in Feb 2025
Couple
18 review
10/10
Outstanding
Posted on Mar 20, 2025
Excellent stay. Really love this please the staff is super friendly.
Response from Property: Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer care
Guest User
Studio Twin Room
Stayed in Dec 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Feb 2, 2025
Got a free upgrade to Wyndham ... rooms are clean and comfortable..nice rain shower...nice for a good night's sleep
Response from Property: Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day!Regards, Customer care.
Anonymous User
Deluxe Twin Room
Stayed in Feb 2025
Couple
2 review
10/10
Outstanding
Posted on Mar 29, 2025
Nice comfortable place, easy check in, free parking provided
Anonymous User
Deluxe Twin Room
Stayed in Dec 2024
Traveling with friends
2 review
9.5/10
Amazing
Posted on Jan 11, 2025
My first time travel with friend to genting. The place is so nice, clean and the hotel staff so friendly even not Malaysian. But the staff really friendly i like it. The place not really far from Genting Skyworld. It’s nice. But the food so pricey. So nice and ok. Next time bring more money for food only haha.
Guest User
Deluxe King Room
Stayed in Feb 2025
Couple
1 review
7.0/10
Posted on Mar 26, 2025
Overall good but just the location