To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.5
Cleanliness4.6
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All reviews(693)
Positive reviews(670)
Reviews with photos/video(60)
Easy to get around(88)
Close to metro(44)
Perfect for business trips(22)
Friendly front desk staff(20)
Classy environment(19)
Convenient for shopping(19)
Quiet & comfortable(14)
Average sound insulation(4)
Negative reviews(23)
Anonymous User
Superior Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 5, 2024
I had a fantastic stay at the hotel. The staff were incredibly friendly and helpful, and the rooms were clean and comfortable. I would definitely recommend it to anyone looking for a great place to stay
Response from Property: Dear customer, thank you for your positive feedback.Our hotel attaches great importance to the guest experience and hopes to provide you with a warm and pleasant stay with our service. We look forward to your next time!
David
Superior Room
Stayed in Oct 2024
Travel with friends
3 review
3.5/5
Posted on Nov 7, 2024
The staff wasn't friendly or helpful and the AC in my room wasn't working. But in general the room is decent and the location is good
Response from Property: Dear customer, thank you for your feedback on us. The hotel attaches great importance to the guest's accommodation experience. We have forwarded your feedback to the relevant departments and will continue to improve our facilities and equipment. We look forward to your visit again.
Guest User
Standard Double Room
Stayed in Apr 2024
Business travelers
1 review
4.7/5
Amazing
Posted on May 30, 2024
Good . Coming back
Response from Property: Dear customer, thank you for your positive feedback.Our hotel attaches great importance to the guest experience and hopes to provide you with a warm and pleasant stay with our service. We look forward to your next time!
TysonP
View Room
Stayed in Feb 2024
Booked for others
10 review
5.0/5
Outstanding
Posted on Apr 2, 2024
My parents stayed here while visiting. The location is close to our apartment while being well connected to the rest of the city by the nearby line 10 Yili Station. They had breakfast every morning and enjoyed it each time.
Response from Property: Dear customer, thank you for your positive feedback.Our hotel attaches great importance to the guest experience and hopes to provide you with a warm and pleasant stay with our service. We look forward to your next time!
Guest User
Superior Room (2 beds)
Stayed in Oct 2023
Business travelers
3 review
4.5/5
Great
Posted on Dec 15, 2023
We arrived in the evening and the lady at the reception was kind but not the old man who was working there.
Great location as it's only 3minutes away from the subway station by walk. Nice breakfast too!
Response from Property: Dear customer, thank you for your positive feedback.Our hotel attaches great importance to the guest experience and hopes to provide you with a warm and pleasant stay with our service. We look forward to your next time!
Guest User
View Room
Stayed in Mar 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Apr 10, 2023
Great hotel. Service excellent. Great value for money Hotel. At check in gave me a lovely little welcome bag containing some little extras to make the stay pleasant. Will stay again for sure
Response from Property: Dear customer, thank you for your positive feedback.Our hotel attaches great importance to the guest experience and hopes to provide you with a warm and pleasant stay with our service. We look forward to your next time!
Wing Yuen Hubert
Deluxe Room
Stayed in Aug 2023
Business travelers
29 review
5.0/5
Outstanding
Posted on Sep 20, 2023
The price is reasonable and room is neat and nice with an open view. The staff's service is professional. The check in and check out procedures are simple and silky smooth. There is a park nearby and the location is moderate. The transportation is convenient. There are many restaurants and a big department store close to the hotel and shopping is convenient.
Response from Property: Dear customer, thank you for your positive feedback.Our hotel attaches great importance to the guest experience and hopes to provide you with a warm and pleasant stay with our service. We look forward to your next time!
Nicodemus Galay
Superior Room (2 beds)
Stayed in Jul 2023
Family
3 review
4.7/5
Amazing
Posted on Aug 13, 2023
Needed a hotel for a short trip to Shanghai. Room was great. Very good location. Very near to a mall and to Line 10 subway station that could bring you to scenic places. 😊
Response from Property: Dear customer, thank you for your positive feedback.Our hotel attaches great importance to the guest experience and hopes to provide you with a warm and pleasant stay with our service. We look forward to your next time!
Guest User
View Room
Stayed in Dec 2022
Couples
3 review
4.2/5
Very Good
Posted on Jan 12, 2023
The location was good and the staff were always polite and friendly, but there were numerous small problems with our hallway and room. The hallway seemed like a construction site. The hotel seems like it would have been very nice when it first opened, but certain aspects have been unattended for some time.
- Our TV signal and picture quality was very grainy and the TV size was quite small
- The light over the bath was very weak
- The light in the cupboard had exposed lighting and the cupboard doors would not close, meaning the light stayed on all night
- No handsoap was provided
- The light switch system was very complicated, we tried but couldn't turn on a single lamp with having other lights on
- The "View Room"'s view was not much of a view
- The laundry was unavailable and the off site laundry service would only arrive after we had checked out
While none of these problems are huge, they all contributed to a stay experience that was less than satisfactory considering the price and prestige that I feel the hotel owners are aiming for.
Response from Property: Dear guest,Thank you for your comments. Your comments are very helpful to us and we have been fed back to relevant departments.Our hotel will regularly maintain the room facilities every year and will also improve some other functions.We look forward to see you again and wish you all the best in the Chinese New Year.
Guest User
Standard Double Room
Stayed in Dec 2023
Business travelers
48 review
4.0/5
Very Good
Posted on Mar 8, 2024
Location iss good, near the restaurant
Response from Property: Dear customer, thank you for your positive feedback.Our hotel attaches great importance to the guest experience and hopes to provide you with a warm and pleasant stay with our service. We look forward to your next time!
Hiroki
Superior Room
Stayed in Oct 2023
Business travelers
33 review
5.0/5
Outstanding
Posted on Nov 29, 2023
Location, services, price are good
Response from Property: Dear customer, thank you for your comments.Our hotel attaches great importance to the guest experience and hopes to provide you with a warm and pleasant stay with our service. We look forward to your next time!
Guest User
Superior Room
Stayed in Aug 2023
Business travelers
23 review
3.2/5
Posted on Oct 11, 2023
Room is so cold
Anonymous User
Standard Double Room
Stayed in Nov 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Dec 31, 2023
Clean
Response from Property: 親愛的顧客,很高興接收到您的好評。古北灣大酒店誠信服務每一天,期待您的再次光臨。