Hyatt Regency Hong Kong, Sha Tin

Hyatt Regency Hong Kong, Sha Tin Reviews

Hyatt Regency Hong Kong, Sha Tin

No.18 Chak Cheung Street, Sha Tin, New Territories, Sha Tin District, Hong Kong, ChinaSee Hotel Details
Hyatt Regency Hong Kong, Sha Tin
Hyatt Regency Hong Kong, Sha TinHyatt Regency Hong Kong, Sha TinHyatt Regency Hong Kong, Sha Tin
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1 night

Guest Reviews

9.2/10
Great
4634 review
Verified reviews
Location9.2
Amenities9.1
Service9.1
Cleanliness9.4
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All reviews(4634)
Positive reviews(4506)
Reviews with photos/video(1092)
Easy to get around(670)
Large rooms(471)
Close to metro(308)
Nice sea view(263)
Delicious breakfast(196)
Clean pool(182)
Great swimming pool(182)
Delicious buffet(72)
Negative reviews(128)
Guest User
2 Twin Beds
Stayed in Oct 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Nov 11, 2025
The service was excellent and the views were superb; this stay was truly fantastic! Check-in at the front desk was quick and efficient, and the staff were friendly and courteous. The room was more spacious than expected, elegantly decorated, and the bedding was soft and comfortable, ensuring a great night's sleep. The biggest surprise was the city view from the floor-to-ceiling windows, which was absolutely stunning. The bathroom was clean and tidy, with plenty of hot water and high-quality amenities. The breakfast offered a wide variety of delicious options. Overall, both the hardware facilities and the soft services exceeded my expectations, making it great value for money. I will definitely choose this place again on my next visit and highly recommend it!
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Nikitn
1 King Bed Harbour View
Stayed in Sep 2025
Business traveler
52 review
7.2/10
Posted on Oct 15, 2025
The location is pretty good, right above the East Rail University Station, making transportation very convenient. The room was just okay, a bit mediocre. The mattress was too soft; I woke up feeling tired. There wasn't even a comb, and I had to buy one separately. Isn't that a bit much?! The bathroom door design is problematic, opening inwards and taking up space, plus there was a foul smell. There's no bottled water, just a water dispenser, but I wonder how often it's cleaned or refilled?! The ecology in Hong Kong is quite nice though, with even egrets around. Overall, it was just acceptable.
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6/12
Response from Property: 貴客您好,多謝讚賞。期待再為您服務。順祝生活愉快香港沙田凱悦酒店敬上
Keith077852
1 King Bed
Stayed in Oct 2025
Solo traveler
73 review
10/10
Outstanding
Posted on Nov 3, 2025
The staff was very helpful and friendly. The room is very nice and comfortable. The overall atmosphere is great for a retreat.
Response from Property: 貴客您好,多謝讚賞。期待再為您服務。順祝生活愉快香港沙田凱悅酒店敬上
6693****
2 Twin Beds
Stayed in Sep 2025
Business traveler
10 review
10/10
Outstanding
Posted on Oct 27, 2025
The service was warm and considerate. We were upgraded to a sea view room, and supplies were replenished promptly. The location is excellent, very convenient for both the MTR and Hong Kong Science Park. However, the check-in at 3 PM and check-out at 11 AM felt a bit restrictive.
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Response from Property: 貴客您好,多謝讚賞。期待再為您服務。順祝生活愉快香港沙田凱悦酒店敬上
M8041****
1 King Bed
Stayed in Sep 2025
Couple
33 review
10/10
Outstanding
Posted on Oct 27, 2025
The location is great, just 200 meters from University MTR station. Our mountain-view room was on the side facing the railway tracks, but the soundproofing was excellent; we barely heard any noise. The room itself was very spacious and bright, and the hygiene and bedding were good. In a place like Hong Kong where every inch is precious, for the same price, you'd be cramped in a tiny room in Central. I'd much rather take a few MTR stops and stay here. I'll definitely choose Hyatt Centric again next time.
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Response from Property: 貴客您好,多謝讚賞。期待再為您服務。順祝生活愉快香港沙田凱悦酒店敬上
Anonymous User
1 King Bed Harbour View
Stayed in Sep 2025
Business traveler
4 review
10/10
Outstanding
Posted on Oct 26, 2025
Exiting University Station (East Rail Line) at B exit, you'll reach the hotel after cutting through the bus terminal. It's a mere 3-minute walk, incredibly close! The room is quite spacious, featuring a separate bathtub and a vanity table. There's also a Philips water dispenser. The large window offers a view of Tolo Harbour. The only downside is the lack of restaurants near the hotel; you'll have to buy food from the few convenience stores located at the MTR exit.
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Response from Property: 貴客您好,多謝讚賞。期待再為您服務。順祝生活愉快香港沙田凱悦酒店敬上
Guest User
1 King Bed Harbour View
Stayed in Sep 2025
Couple
4 review
10/10
Outstanding
Posted on Oct 30, 2025
Beautiful hotel near to the Chinese University of Hong Kong and MTR station 。Excellent and helpful staff. We will stay again in the future.
Response from Property: Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
Anonymous User
1 King Bed
Stayed in Sep 2025
Traveling with friends
15 review
10/10
Outstanding
Posted on Nov 5, 2025
It's truly a rare find to get a room over 30 sqm in space-constrained Hong Kong, especially with such a prime location right above the MTR station and very close to the University of Hong Kong. It's essentially at the heart of Sha Tin's transportation hub. The facilities are new, and the soundproofing is excellent. The room even comes with a universal adapter, which is super convenient for travelers. As expected from Hyatt, the toiletries are consistently high-quality. P.S.: It's only one MTR stop away from Sha Tin Racecourse, though it's only open on Sundays. Just a little tip for anyone interested!
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M518486****
1 King Bed Harbour View
Stayed in Sep 2025
Couple
17 review
10/10
Outstanding
Posted on Oct 7, 2025
The room was spacious, clean, and bright, and even had a bathtub. For Hong Kong, this hotel offers great value for money. It's conveniently located near University Station on the East Rail Line, making it easy to get to Shenzhen's Lo Wu/Futian Port. The sea view was truly stunning (see pictures), and the facilities were excellent, including a swimming pool, tennis court, and sauna. The only minor downside was the HKD 800 deposit. It's best to have Hong Kong dollars on hand, otherwise, a WeChat Pay refund can take over a month.
Original TextTranslated by Google
Response from Property: 貴客您好,多謝讚賞。期待再為您服務。順祝生活愉快香港沙田凱悦酒店敬上
Anonymous User
2 Twin Beds
Stayed in Aug 2025
Solo traveler
56 review
8.5/10
Very Good
Posted on Sep 27, 2025
Room is spacious but needs some improvements with furnishing and cleanliness. Hopefully it will be fixed.
Response from Property: Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
S.不凡
1 King Bed
Stayed in Aug 2025
Couple
7 review
10/10
Outstanding
Posted on Sep 27, 2025
Spacious room, all clean and comfortable. Good location for visiting CUHK. Good service. Minor noise issue at night from the nearby highway , but we slept well. Recommend
Response from Property: Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
Guest User
2 Twin Beds
Stayed in Aug 2025
Business traveler
1 review
10/10
Outstanding
Posted on Sep 24, 2025
Thank you very much for your thoughtful arrangements. Despite the typhoon, I had a wonderful experience during my stay at Hyatt Regency Hong Kong, Sha Tin. The gift bag and bottle of red wine made my birthday celebration even more special. I would also like to commend the staff for their exceptional service during such challenging weather. They made me feel very welcome, and I will definitely recommend this amazing experience to my friends. Looking forward to my next visit!
Response from Property: Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
Guest User
2 Twin Beds
Stayed in Aug 2025
Couple
3 review
6.0/10
Posted on Sep 24, 2025
check out when typhoon signal 10 was still in force. No waiting room or seats available or arranged for checked out guests in adverse weather. No assistance provided. Disapointed management.
Response from Property: Dear guest,Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming you in the near future.Regards,Hyatt Regency Hong Kong, Sha Tin
Anonymous User
1 King Bed Studio
Stayed in Aug 2025
Solo traveler
19 review
8.5/10
Very Good
Posted on Oct 1, 2025
First, the service was excellent. I wanted to put 5 stars also to the cleanliness but I saw once a little spider on my towel. Another great thing is that this room was spacious for Hong Kong but you should know that is also quite far from the center. Good if you want a calme place.
Response from Property: Dear guest,Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming you in the near future.Regards,Hyatt Regency Hong Kong, Sha Tin
A.A.Z. Yaghuti
1 King Bed Harbour View
Stayed in Oct 2025
Business traveler
9 review
10/10
Outstanding
Posted on Nov 27, 2025
It was excellent. Only check out was a bit early at 11:00 am