Grand Hyatt Hong Kong Reviews

Response from Property: Dear Guest, Thank you for sharing your feedback regarding your recent stay at Grand Hyatt Hong Kong. We are delighted to hear that you enjoyed the cleanliness and spaciousness of your room, wide selection of delicious breakfast offerings as well as the beautiful views from our property. It is wonderful to know that our team made a positive impression with their politeness and friendliness. We sincerely apologize for the delay in delivering your cake to the room and appreciate your patience. Your thoughtful arrangement deserved a seamless experience, and we regret that this aspect did not meet your expectations. Please rest assured that we will address this matter with our team to ensure timely service in the future. We also appreciate your feedback on provision of comb. According to the Product Eco-responsibility (Amendment) Bill 2023 outlined by the Hong Kong Government on regulating disposable plastic products as well as an initiative to promote product eco-responsibility, all local hotels are prohibited from free supply of plastic toiletries. While we will continue to provide complimentary toothbrushes, toothpaste, cotton swabs, cotton pads, shoe mitts, slippers and sanitary bags, all of which are either made from non-plastic materials or exempted from the ordinance, other toiletries including hair comb will be available upon request at a charge. Our goal is to find a balance between guest convenience and environmental responsibility, and please be assured that we will continue our efforts to source for alternatives that comply with this ordinance. Your kind words about our team and breakfast selection mean a great deal to us, and we hope to have the pleasure of welcoming you back for another memorable stay. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Response from Property: Dear travel_ with me, Thank you for choosing to stay at Grand Hyatt Hong Kong and for sharing your wonderful feedback. We are truly delighted to hear that you consider us one of your best hotels in Hong Kong. At the Grand Hyatt, we strive to provide exceptional service and a memorable experience for all our guests. Your kind words about our dedicated team and luxurious amenities truly warm our hearts and motivate us to continue delivering the highest standards of hospitality. We look forward to welcoming you back for another unforgettable stay. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Response from Property: Dear guest, thank you very much for your high rating for Grand Hyatt Hong Kong. We were delighted to hear that our front desk team was flexible with your late check-out and provided attentive service, helping with luggage and arranging a taxi when you needed to return. The hotel's location is truly excellent, close to major transportation hubs. This convenient access makes traveling to various parts of Hong Kong a relaxing experience. We are always committed to providing our guests with a comfortable and convenient experience, and your recognition is our greatest motivation. We look forward to welcoming you back next time and continuing to provide you with a wonderful stay. -- Li Yongqi, Administrative Assistant Manager, Guest Services

Response from Property: Dear Guest, Thank you for choosing Grand Hyatt Hong Kong and for sharing your wonderful experience with us. We are truly pleased to know that your time with family was enhanced by the vibrant harbour views, thoughtful hospitality, and our carefully curated diverse breakfast spread. It’s always our pleasure to create meaningful experiences for our guests, and your 5-star endorsement of our efforts is deeply appreciated. . We look forward to welcoming you and your loved ones back for another unforgettable stay soon. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Response from Property: Dear guest, thank you very much for choosing to stay at the Grand Hyatt Hong Kong and for leaving such a sincere review in your busy schedule. We are very pleased to learn that you chose to stay at our hotel during your visit to the expo and are satisfied with our location, environmental hygiene and service details. The hotel is right next to the Hong Kong Convention and Exhibition Centre, and you can go directly to the convention center through the hotel corridor to attend conferences and exhibitions. We are very happy to provide you with such convenience. As an old hotel deeply loved by guests, we always adhere to meticulous service to create a safe and comfortable stay experience for every guest. I am particularly happy that you like the bottled drinking water we prepared. We will continue to carefully select every detail just to make you feel at home. Thank you very much for your feedback on breakfast. We will continue to optimize the layout and variety of meals and hope to bring you more surprises next time. Looking forward to seeing you again. -- Li Yongqi, Executive Deputy Manager of Guest Services

Response from Property: Dear Bajiedesuyanchixigua, thank you for choosing Grand Hyatt Hong Kong and sharing your wonderful experience! We're delighted that you enjoyed your Deluxe Seaview King Room and the night view of Victoria Harbour. We're also glad you and your friends were satisfied with the breakfast and late check-out service. Thank you again for your five-star rating and we look forward to serving you again in the near future. -- Li Yongqi, Executive Assistant Manager, Guest Services

Response from Property: Dear Shenlannvyao, thank you very much for your high evaluation and support of Grand Hyatt Hong Kong. We are very pleased to learn that you are satisfied with the overall hotel experience, especially the recognition of the location, space design and service team. The spacious and beautiful lobby, the comfortable and open guest rooms with a wide view, and every detail are the ideal environment we hope to create for our guests. At the same time, thank you for your praise of our service team. Professionalism, kindness and patience are the service concepts we always adhere to, just to make every guest feel the warmth of home. We look forward to welcoming you again in the near future. -- Li Yongqi, Administrative Assistant Manager of Guest Services

Response from Property: 尊貴的客人，感謝您選擇香港君悦酒店並分享如此詳盡的入住體驗。我們很高興得知您對酒店的地理位置、客房環境、服務品質及餐飲體驗都感到滿意。坐落於灣仔海旁，與香港會議展覽中心相連，酒店不僅交通便利，更能讓賓客盡覽維港的迷人景緻。客房設計融合舒適與雅緻，落地玻璃窗將城市與海港的動人風光盡收眼底，正是我們希望為每位賓客呈現的獨特君悦體驗。感謝您對我們服務團隊的認可 - 他們始終以熱忱和效率為宗旨，致力於讓每一次入住都流暢愉悦。我們也很高興您享用了豐富多樣的早餐及多間餐廳的美饌佳餚，健身中心的完善設施亦是我們為賓客打造全面旅居體驗的重要一環。期待在不久的將來再次歡迎您蒞臨香港君悦酒店。-- 客務部行政副經理 李詠褀

Response from Property: Dear guest, thank you very much for choosing to stay at Grand Hyatt Hong Kong and for taking the time to share your stay experience. We are delighted to learn that you are satisfied with the warm reception of the service team, especially that we were able to arrange an ideal non-smoking room for you when you arrived early. The comfort and needs of our guests are always at the core of our service. At the same time, thank you for your affirmation of the spaciousness and cleanliness of the guest room, and for your love of the Victoria Harbour view - the view of the Central Ferris Wheel is truly intoxicating. Although the weather was not satisfactory, we hope that the hotel's environment and service have added warmth and beauty to your journey. We look forward to welcoming you back to Grand Hyatt again on sunny days in the future to enjoy more charming Victoria Harbour scenery. -- Li Yongqi, Executive Deputy Manager of Guest Services

Response from Property: 尊貴的客人，衷心感謝您選擇入住香港君悦酒店，並抽出寶貴時間分享您的入住體驗。我們非常高興得知，寬敞舒適的客房空間為您一家三口的旅程帶來了便利與温馨，也讓孩子們擁有更自在的休憩環境。能夠為您提供加床服務、貼心的客房照料，以及令人愉悦的海景視野，是我們團隊的榮幸。我們也特別欣喜您對早餐的讚賞 - 每日清晨的美味，是我們希望為賓客開啟美好一天的方式。酒店便捷的地理位置亦是我們引以為傲的優勢之一，讓您的出行更加輕鬆愉快。感謝您的推薦，我們期待在不久的將來再次歡迎您和家人回到香港君悦酒店，繼續締造難忘的旅程回憶。-- 客務部行政副經理 李詠褀

Response from Property: 親愛的bolexu，衷心感謝您選擇香港君悦酒店，並抽出寶貴時間分享您的入住體驗。我們很高興得知，酒店優越的地理位置為您的行程帶來了便利 - 無論是前往會展中心，還是搭乘地鐵出行，皆輕鬆便捷。同時，感謝您對我們服務團隊的認可 - 前台同事靈活處理按金事宜、為您安排提前入住及延遲退房，禮賓員主動協助行李並耐心解答您的出行問題，這些都體現了我們一貫秉持的“賓至如歸”服務理念。對於黑色暴雨警告期間泳池暫時關閉，我們深感遺憾。賓客的安全始終是我們的首要考量，也感謝您的理解與支持。期待在天氣晴朗的日子裏，能再次歡迎您蒞臨香港君悦酒店，享受我們提供的所有一流的設施和服務。-- 客務部行政副經理 李詠褀

Response from Property: Dear Guest, Thank you sincerely for sharing your wonderful experience with us. We are overjoyed to know that your stay at Grand Hyatt Hong Kong was truly memorable. It is truly uplifting to hear that our team’s dedication to excellence and attention to detail contributed to your enjoyment. Your kind words about the pristine clean room and breathtaking views are deeply appreciated and serve as a testament to our commitment to creating exceptional moments for every guest. We look forward to the opportunity of welcoming you again for another seamless and enriching stay. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Response from Property: Dear Guest, Thank you so much for your kind words and for choosing to stay at Grand Hyatt Hong Kong. It brings us immense joy to know that our team’s genuine hospitality and the serene ambiance of the Grand Club Lounge added to your enjoyable experience. We are truly delighted to hear that you plan to return. Your appreciation inspires us to continue delivering seamless and enriching experiences that reflect the commitment of our dedicated team at Grand Hyatt Hong Kong. We look forward to welcoming you back very soon for another exceptional stay. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Response from Property: 尊貴的客人，感謝您選擇入住香港君悦酒店，並抽出寶貴的時間分享您的五星級評論。很榮幸能為您提供了一個愉快的住宿體驗。我們致力於為客人提供舒適的住宿體驗，我們很高興寬敞的房間和優質的遮光窗簾大大提升了您的入住體驗。同時，得知我們牛排館的烹飪質量已超越您們曾光顧的其他餐廳，我們深感榮幸。非常感謝您的肯定與支持，我們期待在您下次蒞臨時，繼續為您帶來難忘的體驗。-- 客務部行政副經理 李詠褀