Tong Luo Wan Hostel Reviews

Response from Property: Dear gurest,Thank you for sharing your detailed feedback! We're delighted to hear you enjoyed our prime location near Times Square, easy access to public transport, and the variety of dining options nearby. It's great to know the room, bed, and air conditioning met your needs.We truly appreciate your kind words about our friendly receptionist. Regarding the soundproofing and reception availability, especially in the evenings, please know we are actively looking into solutions to enhance privacy and service consistency. Your constructive input is invaluable in this process.We're glad you found the stay to be a good value and hope to have the opportunity to welcome you back for an even more comfortable experience in the future!Reservations Department , Tong Luo Wan Hostel.

Response from Property: 尊貴的顧客,感謝閣下的反饋。我們對您的不滿感到很抱歉，這不是我們想要經營的方式。 請與我們客服聯繫，我們會安排及與您一起找到解決方案。「讓客人享受舒適的入住體驗」是我們的宗旨，歡迎客人住宿期間遇上問題，隨時與我們客服聯絡Reservations Department , Tong Luo Wan Hostel.

Response from Property: Dear gurest,Thank you so much for your wonderful feedback! We are thrilled to hear that you, as a solo traveler, found our place to be a clean, convenient, and budget-friendly choice.Providing a comfortable and accessible stay for our guests is our top priority, and it's fantastic to know that our proximity to the bus, tram, and mini-bus services contributed positively to your experience.We truly appreciate you taking the time to share your review and hope to have the pleasure of welcoming you back again soonReservations Department , Tong Luo Wan Hostel.

Response from Property: Dear guest, thank you for your recognition. We will continue to improve our services to meet your diverse needs. Your recognition is our greatest motivation. We look forward to your next stay and hope to provide you with even more comfortable and warm service. We sincerely hope to see you again. Best regards, Hong Kong Causeway Bay Hotel (Fengming Building)

Response from Property: 尊貴的顧客，感謝您選擇入住並撥冗留下寶貴意見，對於住宿期間因隔音與火警警報問題造成的困擾，我們深感歉意。您反映的狀況我們已立即檢修，確認警報器為電池低電量提示，已完成更換。為改善隔音問題，我們正評估加裝隔音條等方案，同時也將加強夜間樓層安寧的提醒。您的反饋是我們提升服務的重要依據，誠摯期待能有機會在您下次入住時，提供更舒適安寧的休息環境。Best regards, 香港銅鑼灣賓館（鳳鳴大廈）

Response from Property: Dear guest, Thank you for acknowledging our front desk team's service and the convenient location. We sincerely apologize, however, for the significant shortcomings you experienced with the room condition, the unpleasant toilet odor, and the leaking pipes. This falls drastically short of the standard we aim to provide, even for our affordable pricing.Please know that we are taking immediate action. Our maintenance team is addressing the specific issues you raised, and a comprehensive room refurbishment plan is already underway.We are determined to improve and would be grateful for another opportunity to provide you with a much better experience in the future. Reservations Department , Tong Luo Wan Hostel.

Response from Property: 親愛的顧客， 來自香港銅鑼灣賓館（鳳鳴大廈）的問候。對於您入住期間所遇到的不便，請接受我們誠摯的歉意。我們非常感謝您的回饋，因為此類建設性回饋使我們能夠進一步加強我們的運營，確保為所有客人提供最佳的體驗。再次感謝您分享您的回饋意見，我們希望在不久的將來能夠再次歡迎您的光臨。戀戀時光 (香港旅館店).Reservations Department , Tong Luo Wan Hostel.

Response from Property: 感謝閣下入住.及對我們的讚許。期待再次為閣下服務！「讓客人享受舒適的入住體驗」是我們的宗旨，歡迎客人住宿期間遇上問題，隨時與我們客服聯絡Reservations Department , . Reservations Department , Tong Luo Wan Hostel.

Response from Property: Dear Guest, Thank you for your recent stay at Timehouse Hong Kong Hostel Group and taking time to share your experience with us! We are so happy to hear that you enjoyed the service we provided during the stay. Your kind remarks definitely is a great motivation for us to continuous deliver quality and thoughtful service. Thank you again for recommending us and we look forward to welcoming you back again in not distant future. , Best regards, , Reservations Department ,, Tong Luo Wan Hostel.

Response from Property: Dear Valued Customer, Greetings from l. Please accept our sincere apologies for the inconvenience experienced during your stay. Your feedback is most appreciated, as constructive feedback such as this enables us to further enhance our operations to ensure we deliver the utmost experience for all our guests. Thank you again for sharing your feedback and we do hope we have the honor of welcoming you back again in the near future.Have a good day!Warm ,Best regards, Tong Luo Wan Hostel.