Mystique Holbox by Royalton, A Tribute Portfolio Resort

Our stay was extremely underwhelming. Service was subpar, guest beds were dirty, pool is very small and major construction next door. Upon departure I was offered a free stay by the GM but when writing to Marriott the GM denied this offer. Very disappointing. Much better options on this beautiful island.

We arrived at Mystique Holbox yesterday and were extremely disappointed with our room. We had booked the Junior Deluxe Suite, which was advertised as having a large double bed and a balcony with a view. Instead, we were given a room with two small twin beds and a balcony that faces a wall, blocking all sunlight and offering no view whatsoever. I raised this issue with the staff, but they said there was nothing they could do and didn’t offer any kind of apology, compensation, or solution. To make matters worse, I had prepaid a 10% tip—something I now completely regret. We traveled across the world for what we hoped would be a 5-star romantic getaway in paradise—but instead, we’re sleeping in separate beds and staring at a wall. It’s honestly unacceptable and feels like a scam. Holbox itself is absolutely beautiful and well worth visiting, but take my advice: book your stay somewhere else.

Excellent small boutique-ish hotel which is either really new, or very well maintained. One reaches Holbox from the toll road Cancun/Merida and then for the most part a 35 miles stretch of a non toll, yet good road to the little harbor town of Chiquila. In Chiquila you leave your car at one of the many parking places close to the ferry and you board one of these ferries which depart every 30 min. While the road to Chiquila was really good and easy, the last mile is one to pay good attention and slow down due to pot holes and for the last 150 yards you need to add a small silent prayer that the puddles are not way deeper then they look (car in front of us got pretty dented). HOWEVER once you get to Holbox you are in a different world; relaxed, beautiful sandy beach and perfect laid back vibe At the Mystique Holbox we had a bright very spacious room with an enormous balcony with direct sea view. Nice little pool (does not need to be big for this size hotel) and direct beach access with plenty of loungers, a good bar (shout out to Hector !) and towel service. Food choices for lunch is good, for breakfast could be better. For dinner we ate at other places, as the island has many restaurant options which can all be easily reached on foot (sandy roads :) ) Hotel offers room keys through a little bracelet around your wrist, so you never forget your key, as well as you can easily give your kid(s) a key as well without fear of them loosing they key either; nice touch. Would certainly come back at this hotel, but I do hope Holbox as a whole can maintain its laid back charm (and I also hope that access road in harbor Chiquila will be improved).

Very interesting stay. Nice room, comfy bed. Loved the beach, teepee and lounge chairs. The staff was very nice and accommodating. Made me and my daughter feel welcome and breakfast was delicious . Would recommend and stay here for more time due to transfer to get from airport was over 3 hours by car, ferry and atv due to roads being flooded.