Nesta Hoian Resort & Spa

The hotel is newly opened, hence there is no gym, children playground, bar and lounge, or spa services available despite calling itself a spa resort. Yet, they listed children playground available. I booked a Grand Premier Pool View hotel, instead I get a big rooftop view. The toilet design is so full of design defects. There is no glass door or shower curtain in shower area, so if a person takes a shower the next person will be stepping into a wet toilet, and my son nearly slipped. I demand to cancel my booking via Trip.com, cos the hotel failed to deliver what I'm paying for but a hotel staff called Wendy said she didn't receive any message from Trip.com, and instead offered to "upgrade" me to higher room category, which i declined due to safety reason as another room type has only a combined bathtub with shower, and no rubber mat is provided. Long story short, we agreed to a temporary room change while the hotel processed my cancelation, and i will check out immediately once it's confirmed. I waited nearly 2 hours, and the hotel said Trip.com didn't send any messages to them, so they can't proceed since this booking is handled by Trip.com. True enough, my hubby slipped while taking bath in the bathtub! I demand Trip.com to look into this matter and de-list hotel that fails to deliver what they claim to have, and place guest's safety as priority. Apparently, all rooms have the same faulty toilet designs. If you are traveling with families with young and elderly, avoid this hotel. Location is in the middle of nowhere, breakfast is poor and has flies, etc. River view is not nice, nothing about this hotel is worth mentioning at all sadly.