Intersection of Changtang Road and Daqiao South Road, Yuancheng District, Heyuan, Guangdong, ChinaSee Hotel Details
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1 night
Guest Reviews
9.6/10
Excellent
1976 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.6
Service9.7
Cleanliness9.6
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All reviews(1976)
Positive reviews(1956)
Reviews with photos/video(364)
Friendly front desk staff(149)
Delicious breakfast(147)
Classy environment(135)
Convenient parking(90)
Awesome gym(22)
Stayed multiple times(17)
Has facilities for children(11)
Delicious buffet(8)
Negative reviews(20)
YAy
Superior Room (2 Beds)
Stayed in Feb 2025
Other
10 review
9.5/10
Amazing
Posted on Mar 20, 2025
Great location, very clean lobby and room, friendly staff. The only gripe I have is smoking is somewhat allowed. The initial room I was given smelled strongly of cigarette. However front desk staff quickly help changed a room, which still has a tinge of cigarette smell but was much better. The bar fridge is switched on only when needed. But when I open the fridge, the super strong cigarette smell came out and hit me instantly. There are also guests who smoke at the walkway and at lift lobby. This alone is bad. Everything else is great, no complaints.
Response from Property: Dear Guest, Thank you so much for taking the time to share your feedback with us. We’re truly delighted to hear that you enjoyed .Your kind words motivate us to keep striving for excellence. However, we sincerely apologize for the inconvenience caused by the presence of smoke in your room and public areas. we strictly adhere to a non-smoking policy throughout all indoor spaces, including guest rooms and the lobby. Regrettably, it seems we fell short of your expectations this time. Please rest assured that we have taken immediate action: 1. Reinforced monitoring of smoking regulations i
丽丽lil
Superior Room (2 Beds)
Stayed in Jul 2024
Family
6 review
10/10
Outstanding
Posted on Aug 16, 2024
Very cozy hotel. The hotel is very clean. There were delicious breakfasts.
Response from Property: Dear guest, thank you very much for taking the time to review our hotel. Your support and recognition make us feel very honored and great encouragement, but also the pursuit of each of our partners. We look forward to your visit again to feel our hotel to provide better service, I wish you good health and happy life ~
Lim fu hwa
Superior Double Room
Stayed in Mar 2024
Couple
52 review
10/10
Outstanding
Posted on Apr 17, 2024
Hotel is relatively new, kept in a very good condition. Staff working at front desk are very nice, a lot of smile, they put us at top floor, level 13, with 2.4m bed, very big, very comfortable. Location at the old side of the city, but walking distance to the highest water fountain. I am sure will come back again next time if I visit heyuan again.
Response from Property: Dear guest:We are incredibly grateful that you took the time to share your feedback towards the Product Service to us. Customer satisfaction is our top priority and we are thrilled that you enjoyed working with us. Have a nice day ~
Guest User
Superior Room (2 Beds)
Stayed in Mar 2025
Family
1 review
8.0/10
Very Good
Posted on Jun 30, 2025
Good accomodation with clean room.
Response from Property: Dear Gusets,Thank you for choosing Theskytel HeYuan and sharing your excellent experience!Our room cleaning strictly adheres to the group's standards, and your satisfaction with our hygiene quality is a vital benchmark for us. We look forward to welcoming you back and providing consistently satisfying service during your next stay. Wishing you safe travels!
Guest User
Dinosaur Theme Family Room (Family Sofa)
Stayed in Nov 2024
Business traveler
2 review
8.0/10
Very Good
Posted on Dec 20, 2024
Nice and Clean
Response from Property: 尊敬的閲行者您好,非常感謝您能抽寶貴的時間作出點評,小閲看到您的五星好評感受到非常大的鼓勵,開啟滿滿元氣的一天~很高興能得到您的肯定和認可,酒店的早餐每天採用新鮮食材保證營養搭配均勻,能夠給每位賓客提供能量補充精神~ 祝您生活愉快工作順利,期待您的再次光臨~
Guest User
Superior Double Room
Stayed in Aug 2022
Solo traveler
4 review
9.5/10
Amazing
Posted on Sep 12, 2022
Recommending the hotel. Very clean and friendly staff.
Response from Property: 尊敬的閲行者您好!小閲感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了 在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務 的機會!期待再次與您見面·····
Anonymous User
Superior Double Room
Stayed in Aug 2022
Other
1 review
10/10
Outstanding
Posted on Sep 25, 2022
Nice~
Response from Property: 尊敬的閲行者您好,聽説喜歡夸人的人顏值都特別高😳!感謝您對酒店及工作人員的認可與誇讚,我們將更加用心為客户朋友服務!期待下次相遇!
XiaowenziJennifer
Superior Double Room
Stayed in Jun 2024
Family
100 review
10/10
Outstanding
Posted on Aug 1, 2024
environment:
The hotel is located in Heyuan City, not far from the museum, about 2 kilometers away. It is very convenient to share electric cars or take a taxi. The hotel environment is very good, spacious and comfortable, equipped with tea, laundry, and buffet breakfast. The overall stay is comfortable
facility:
The hotel upgraded us to a suite. The room is larger and has a leisure area. It is very comfortable. Rest and leisure do not interfere with each other. It is great. It is suitable for families with children. It also has two bathrooms, making it more convenient for families to stay.
breakfast:
I used Ctrip points to redeem the double breakfast benefit. I didn’t expect that children over 1.2 meters would have to buy breakfast. It cost 18 yuan. The experience was not very good. Most hotels offer free breakfast for children under 1.4 meters or under 17 years old. This is the first time I encountered 1.2. The hotel restaurant charges for every meter. The breakfast is quite rich, with both Chinese and Western dishes. It tastes good. The freshly ground coffee is great and the matcha mousse is delicious.
Original TextTranslated by Google
Response from Property: Hello dear readers! There is no need for gorgeous rhetoric, a tacit understanding is outlined between you and me. Your satisfaction is our greatest motivation and support. Thank you for your feedback to Xiaoyue. Xiaoyue will make more and more progress ~ The most beautiful part of the meditation time, Xiaoyue looks forward to it Your visit again. I wish you a happy life~~
Response from Property: 尊敬的閲行者您好,非常感謝您對酒店做出的點評,您的支持讓我們更加倍有信心力爭越做越優秀和繼續添加新的體驗元素等待您~ 酒店房間內的床墊為純天然乳膠滿足不同人羣的睡眠需要,洗護用品也選用零硅油解決您外出洗護的擔憂噢,祝您闔家安康工作順利,期待您的再次光臨~
Response from Property: 尊敬的閲行者:您好!非常感謝您選擇入住我們酒店,並撥宂分享您的真實體驗。您的反饋對我們至關重要!首先,我們為您入住時房間殘留的煙味,向您表示誠摯的歉意。我們完全理解您帶着小朋友出遊,對氣味會特別敏感,這樣的體驗確實未能達到您的預期,也未能滿足我們為親子家庭提供舒適環境的標準。酒店嚴格禁止在非吸煙房內吸煙,殘留煙味可能是由於前一位客人違規或空調系統循環問題所致。對此我們深表歉意,未能為您提供一個清新無異味的初始入住體驗。同時,我們非常高興看到您對**客房服務贈送的酸奶水果以及酒店優越的地理位置(尤其是靠近恐龍博物館)的認可!為客人提供便利和貼心的服務始終是我們努力的目標,得知這些方面讓您感到滿意,我們備受鼓舞。針對您反映的煙味問題,我們已立即採取以下措施:1.加強清潔與檢查:已要求客房部對您入住的房間進行深度清潔和通風處理,並特別使用空氣凈化設備和除味劑,確保徹底消除異味。同時,我們會更嚴格地檢查所有房間,尤其是針對氣味問題,確保無煙房政策的嚴格執行。2. 強化管理:我們正在加強對員工處理違規吸煙情況的培訓和反應速度,並會考慮在預訂時更主動地向有小童的家庭推薦或確保安排經過特別處理的、無異味的房間。我們非常重視您的入住體驗,尤其是家庭客人的感受。真誠希望您能再給我們一次機會,讓我們在您下次光臨時,為您和家人展現我們改進後的成果,提供一個真正清新舒適、親子友好的住宿環境。祝您和家人生活愉快!期待您的再次光臨!
Response from Property: 親愛的閲行者您好!感謝您對小閲家人的讚美呀!挑戰是生活的常態,但邁過去,就是歡喜順遂~ 願你所到之處,遍地陽光,願你所夢的方向,温暖為向!這一生風雨兼程,就是為了遇見更好的自己,生活不一定很酷,但一定要全力以赴!小閲也在一直成長,變得更完美,期待您回家!