Four Points By Sheraton Guangdong Heshan Fangyuan Reviews
Four Points By Sheraton Guangdong Heshan Fangyuan
No.1 Yanyun Road, Shaping Street, Heshan, Jiangmen City, Guangdong Province, Heshan, Guangdong, ChinaSee Hotel Details
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1 night
Guest Reviews
8.9/10
1293 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.1
Amenities8.8
Service8.6
Cleanliness9.0
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All reviews(1293)
Positive reviews(1230)
Reviews with photos/video(383)
Classy environment(178)
Perfect for kids(86)
Great swimming pool(63)
Friendly front desk staff(51)
Great air circulation(49)
Has play area for children(31)
Garden view(29)
Too many mosquitoes(18)
Negative reviews(63)
Anonymous User
Mountain View Twin Room
Stayed in Jun 2025
Business traveler
53 review
10/10
Outstanding
Posted on Jul 31, 2025
Great place and location, just a pity that cant walk around because got early work to do.
Guest User
Mountain View Twin Room
Stayed in Nov 2024
Family
1 review
9.5/10
Amazing
Posted on Jan 16, 2025
Hotel breakfast is great! Service is excellent. The counter staff at check-in were particularly helpful. We had a nice view from the room, and the place was quiet and tranquil.
Response from Property: 親愛的客人,您好,讀到您的評價,我們滿心歡喜!非常感謝您對酒店早餐、服務的高度認可。我們的餐飲團隊精心籌備每一份早餐,衹為給您活力滿滿的一天。辦理入住手續的工作人員能為您提供幫助,這正是我們服務理念的體現。而美麗的景色與安靜的環境,也是我們努力營造的。您的滿意是我們最大的動力,廣東鶴山方圓福朋喜來登酒店期待再次與您相遇,為您打造更精彩的入住體驗 !
Intervisa
Mountain View King Room
Stayed in Jun 2024
Traveling with friends
61 review
10/10
Outstanding
Posted on Aug 21, 2024
This place is good for family activities with ample kids facilities and amenities for adults too
Response from Property: Dear guests, cordial greetings from Four Points by Sheraton Heshan Hotel! First of all, thank you for taking the time to review your stay. Kupan Little Yellow Duck Parent-Child Suite has 70 square meters with one bedroom and one living room. The guest room has a private balcony with a view, which is elegant and comfortable. The guest room is well equipped. The bathroom is equipped with children's toiletries, toilets and so on, which makes the baby as convenient as home. There is also a special play area, tent, slide and so on in the corner of the room, so that children can enjoy the interesting camping experience in the room and enjoy the wonderful parent-child time. Four Points Sheraton Hotel in Heshan, Guangdong is looking forward to meeting you again to experience the fun of in-depth play.
Chun to
Mountain View King Room
Stayed in Feb 2024
Business traveler
5 review
9.5/10
Amazing
Posted on Apr 26, 2024
Good. But you need have a car with you. Rather remote
Response from Property: Dear guests: Thank you for choosing Four Points by Sheraton Heshan, we are very honored that you can give us the opportunity to serve you, we will also turn your encouragement into motivation and continue to work hard. Near Dayan Mountain, the hotel can drive to many sightseeing spots in the city, and the traffic is convenient. It is our honor to receive your recognition. We look forward to another opportunity in the near future to provide you with more quality and considerate superior service. We look forward to your coming again.
Anonymous User
Mountain View King Room
Stayed in Jul 2023
Business traveler
36 review
8.5/10
Very Good
Posted on Sep 27, 2023
Room is up to satisfactory, The cafe for breakfast needs to be better organised, it was quite messy and did not give you sense of cleanliness and comfort.
Response from Property: Dear Valued Guest, Thank you for choosing Four Points by Sheraton Guangdong, Heshan for your visit and thank you for taking the time to share your experience in regards to your recent stay.We're very sorry that the coffee station is not well-organized when you had breakfast. We have shared your valued feedback with our operation team in an effort to improve our superior customer service. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Heshan. Once again, thank you for providing feedback that will ultimately help us. We look forward to the chance to welcome you back and exceed your expectations.Best and regards, Four points by Shearaton Guangdong, Heshan
Rugby7
Mountain View King Room
Stayed in Sep 2022
Family
26 review
8.5/10
Very Good
Posted on Oct 4, 2022
We had a great view of the mountain. There aren’t anything near the hotel. You have to didi to places. The facilities for kids in the hotel was great. Outdoor pool and the activities were amazing. The play room was a little small but there were good options of arcades (self paid). Not much choice for breakfast.
Response from Property: Dear guest, thank you for staying in the hotel! The hotel will continue to upgrade the type and taste of breakfast. We have what matters most to you, like a comfortable bed, a delicious breakfast and fresh coffee. Whether you’re in the area for work or just fun. You’re in for a great stay with us.
Tajov
Garden View Twin Room
Stayed in Mar 2023
Family
11 review
9.5/10
Amazing
Posted on May 10, 2023
Breakfast was good but Women's jakuzi wasn't working.
Response from Property: Dear valued guest,thank you for choosing Four Points by Sheraton Guangdong, Heshan, a Tribute Portfolio Hotel as your residence in the city. We are glad to hear that you had an unforgettable stay with us and we are more than elated to learn that you were delighted by our service. We appreciate your encouraging post and we look forward to welcoming you back soon.
Donald52
Mountain View King Room
Stayed in Apr 2024
Business traveler
3 review
8.5/10
Very Good
Posted on May 27, 2024
Service OK.
Response from Property: 親愛的客人,您好!非常感謝您對酒店的評價,很抱歉因酒店設施沒能達到您的預期,影響到您的入住體驗,但能得到您對我們關於服務的認可我們簡直是太開心啦,為了能讓客人入住得開心,感受到家一般的温馨,我們對酒店各服務的高要求是對自身的一種監督與提高,也是對客人的一種責任!小福也很喜歡並且很珍惜與您跟家人們在一起的相處時光,期待與您的下一次相見哦!小福等着您的再次歸來!
Xuanzelvcheng
Mountain View King Room
Stayed in Apr 2025
Business traveler
6 review
10/10
Outstanding
Posted on May 22, 2025
I was quite satisfied with the room. Since I decided to stay here on short notice and did not book in advance, when I arrived at the hotel, the front desk manager Tan introduced the various room types very carefully and patiently, allowing me to choose a suitable room. The hotel is very beautiful and suitable for relaxation. The hotel staff are all very nice and will take the initiative to provide services, but I feel that there are too few service staff and everyone is very busy. The girls at the front desk and the restaurant clearly felt that they were sweating a lot and working hard. There were many people sitting in the lobby bar, but no one was consuming and the various conditions were very similar to a vegetable market. I originally wanted to sit and drink in the lobby bar, but the situation was too scary and I didn't try it.
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Response from Property: 親愛的小主兒,感謝您的反饋!我們會盡快調整服務人員排班,避免忙碌狀態影響體驗;同時加強大堂吧管理,優化環境秩序,讓您下次來能更放鬆地享受空間~期待再為您服務!😊
Anonymous User
Mountain View King Room
Stayed in Apr 2025
Family
15 review
10/10
Outstanding
Posted on May 15, 2025
The environment is elegant, the facilities are complete, the store is clean and comfortable, the service attitude is very good, and I am satisfied with my stay!
Original TextTranslated by Google
6/9
Response from Property: 親愛的小主兒,能收穫您“環境優雅、設施完備、潔凈舒適、服務貼心”的全方位好評,我們全體員工都深受鼓舞!每一處精心佈置的角落、每一項用心維護的設施、每一個真誠服務的細節,都是為了讓您感受到家一般的温暖與愜意~您的滿意是我們永恆的追求,未來也會繼續以高標準守護這份品質。期待您常來坐坐,讓我們繼續為您的每一次入住創造美好回憶!😊
leafroc
Mountain View Twin Room
Stayed in Apr 2025
Family
35 review
10/10
Outstanding
Posted on May 5, 2025
The hotel is located at the foot of Dayan Mountain in Heshan City, and there is a quiet path leading to the mountain gate. It can be said to be a scenic hotel. The hotel has a magnificent appearance and a modern design. The vista is beautiful and the mountain scenery is also vibrant. The hotel rooms are spacious, well-equipped, and charging is very convenient. The waiters are enthusiastic and bring a good experience. There are many dishes for the buffet dinner. It is very cost-effective during holidays.
Original TextTranslated by Google
Response from Property: 小主兒,看到您這長篇走心好評,我們激動得原地轉圈圈!🎉 藏在大雁山腳下的這份 “景區 + 酒店” 雙重體驗,終於被您妥妥接住啦~從清幽小徑直通山門的設計,到外觀的現代感美學!服務員熱情是我們的 “必修課”,自助晚餐更是後廚團隊精心準備,每天變着花樣上新~能在節假日為您帶來超值體驗,簡直比自己中大獎還開心!盼着和您再續山間美好!
Guest User
Garden View Twin Room
Stayed in Apr 2025
Family
12 review
8.5/10
Very Good
Posted on May 3, 2025
An old brand of five-star hotel, the software details are slightly inferior to the Sheraton in first-tier cities! For example, the variety and grade of the buffet! But the service quality makes up for it! Check-in took from two o'clock to nearly three o'clock, waiting for nearly an hour, and the front desk Weixia was enthusiastic! Ctrip officials also helped! You can play football and outdoor swimming pool downstairs in the hotel, which is suitable for parent-child activities! The Xijiang River nearby is beautiful, and the river restaurant is also very good! Overall it is still very good!
Original TextTranslated by Google
Response from Property: 哇!感謝小主兒如此細緻又暖心的反饋!能得到您的認可,我們太開心啦~自助餐沒能達到您的期待,我們默默記下了!後續會和大廚團隊認真研究,豐富菜品種類、提升檔次,爭取下次給您舌尖上的驚喜! 超感動您誇前台煒霞的熱情服務!她得知被表揚,開心得合不攏嘴~入住等待的一小時讓您久等了,我們已經優化流程,以後一定減少等待時間!得知您喜歡酒店的親子活動和周邊風景,我們太有成就感啦!西江的晚霞、河邊的美食,都盼着您常來打卡~
Xiaojunjuncxj
Garden View King Room
Stayed in Apr 2025
Family
19 review
7.7/10
Good
Posted on May 3, 2025
The hotel environment is very good, the facilities are also very complete, the room is very clean, and there are many varieties of breakfast. However, the attitude of the front desk staff is poor. They don't answer any questions. In addition, the room delivery is very slow. I arrived at 12 o'clock and the room was not available until 6 o'clock. I will come again next time and look forward to improving the service attitude
Original TextTranslated by Google
Response from Property: 小主兒,太感謝您願意再給我們機會!能得到您對環境、設施、衞生和早餐的認可,我們超開心~但前台服務態度差、房間交付慢的問題,實在是我們的嚴重失職,給您造成這麼多困擾,真的萬分抱歉!我們已緊急開展服務培訓,優化房間管理流程,後續一定快速響應您的需求,減少等待時間。盼着用實際行動讓您看到改變!
Wingwing
Mountain View Twin Room
Stayed in Apr 2025
Family
8 review
10/10
Outstanding
Posted on May 9, 2025
The hotel rooms are large and clean, with relatively complete supporting facilities. The swimming pool has good water quality and a relatively rich buffet breakfast. It is a 10-minute walk to the nearby Dayan Mountain scenic spot, which is suitable for family outings.
Original TextTranslated by Google
Response from Property: 尊敬的小主兒,看到您如此細緻且暖心的好評,我們整個團隊都超興奮!房間寬敞整潔、配套設施完備、泳池水質在線,還有豐盛的自助早餐,能一站式滿足全家出遊需求,太有成就感了!步行可達大雁山景點的便捷,更是希望能為您的旅程增添更多趣味~能得到您的認可,我們無比榮幸!往後您若有出行計劃,我們一定準備更多驚喜,靜候您和家人再次光臨,創造更多美好回憶!
Yoyoxiaoshuizhu
Mountain View Twin Room
Stayed in Apr 2025
Family
5 review
10/10
Outstanding
Posted on May 2, 2025
The room is clean and spacious, the service is also very good, and they are responsive to your requests. The outdoor swimming pool is also large, and Dayan Mountain is nearby. It is a 5-minute walk to the West Gate. The breakfast is also OK, with all the basics. It is a good hotel.
Original TextTranslated by Google
6/7
Response from Property: 能得到您如此高的評價,我們心裏滿是歡喜呀!真的特別感謝您對我們酒店的認可!房間能讓您覺得乾淨寬敞,服務人員能做到有求必應,這些都是我們一直努力追求的目標呢。室外大泳池和便利的地理位置,能為出行和您的遊玩增添樂趣,我們也很有成就感。知道早餐基本滿足了您的需求,我們會繼續保持,爭取以後給您帶來更多驚喜。期待您下次再來,讓您的每一次入住都温馨又難忘!