The Noverian Scenic Crete 5 Star Hilltop Villa Resort & Spa

Guests appreciate the comfortable beds, great views, and upgraded wifi. The friendly staff, exceptional cleanliness, and top-notch facilities are also praised. However, access to amenities requires transportation.

Dirty, poor equipped rooms that they don’t cleaned up daily, bad information, most of the personal are rude and unpleasant (few exceptions), no working telefon lines, old and damaged furniture. The breakfast is a disaster. There is no buffet just a poor and bad cooked menu. You can for example order bread but not cheese. You have to wait a lot for your order. Noisy due to parties and weddings. No shuttle. No service att all after 18:00 so you cannot find to buy any food, beverage or aven water. You can maybe find some water if you find someone at the reception. This in definitely not a five star hotel!

Stayed as a family of 4 for 9 days in mid August 2025, 2 adults and 2 children. Positives: Remote hill top location in Old Town Malia - 10/10 (might be a negative for others but that was what we wanted). Villas with private 10m to 15m length pools (10/10). Overall the teams were very helpful and did their best to support. Amazing unobstructed views of Malia from your balcony from the hill top location (10/10). Notable mentions; Alexia at the front desk, New lady in the restaurant from Romania, Male supervisor / manager who helped us after we got locked out of the villa with 2 keys at night. Saw someone check the chemical level in the private pool once so this was quite reassuring. Met the new owner at dinner whilst the teams were stressfully trying to work out our bill for a new menu and he said he his aware of what they need to improve on and service is not were he wants it to be, it is always better to know your development areas. Negatives: Attention to detail I.e. 1 bed was missing its top layer for the first 3 nights (we were politely told that it was a weekend and the person in charge was away!). Very easy to lock yourself out of the villa because of the safety feature on the doors. Service in the restaurant needs to be improved as being remote, families are happy to stay onsite and dine in but unfortunately this is a missed opportunity from the hotel I.e. Catering options are very limited and the menu cards needs to be reviewed so it’s easier to read and understand what you are ordering and paying for. We stayed in the second to the last villa (Margarita 407) and had noise and disturbances from what we believe was coming from the staff accommodation between 1am & 3am on 3 separate nights, the noises were of adults arguing and maybe fighting - my family were quite worried but we hoped if it got any worse the local police would surely intervene!! No locks on the bathroom or toilet doors so be prepared for anyone in your group to accidentally walk in.. Hot water in the tap & shower is extremely boiling hot and can easily scold your skin (need to have a sign to alert all especially children). Toilet / Shower room on the lower floor in the 2 bedroom villas should have a solid divider as water gets everywhere and makes the space quite unusable after a shower.