Forenom Serviced Apartments Helsinki Kruununhaka

Very clean, clear instructions for everything and nothing to complain

The property itself was clean and comfortable in a quiet area, but customer service was terrible. Poor communication and they didn’t even take care of the problem right away. It took three days for them to deal with my issue and it was only a day before my checkout. They gave no apologies or didn’t offer refunds whatsoever. I was so stressed out.

Disappointed communication Uncomfortable beds, bend mattress and very thin pillows. Also windy windows. I have reported them but not answered when i asked about luggage storage and priblem beds.

The elevator only gets you to the 4th floor so if you’re staying on the 5th you have to take the stairs with all your luggage

Sacking beds, broken taps, smell of mold Former rental flats re-furbished as aparthotel. Unfortunately the quality of furnishings or maintenance appear not to be up to hotel standards. On arrival I found that the beds were badly sacking - the springs had given up. The bathroom had a strong smell of mould and the sink leaked so that when washing hands, you got your socks wet. In the kitchen, the tap was broken and only gave hot water - drinking water had to be taken from the bathroom. The toaster did not work. The kitchen cupboards were worn and untidy. Calling the customer service, I was offered a change of room, but on checking that out I found it to have similar issues so decided to wait until next day, when maintenance would fix them. A very helpful janitor did turn up next morning (after a very badly slept night!), bringing new beds and fixing the bathroom leak, but he could not fix the kitchen tap - he let slip that the issues had been reported before but apparently repairs had fallen in the cracks. A week later, a plumber turned up to fix the kitchen tap but I was already leaving then.