Best Helensvale Hotels

"The hygiene problem is very poor. The quilt is covered with feces or something. The toilet was not cleaned on the first day when I moved in. There was still leftover cake in it. The most annoying thing is that we arrived late on the first day and didn't check in. There was no one on duty and there was no late check-in. So we had to take a taxi nearby and find a hotel. Because it is very close to Movie World, it is close to several theme parks but far from the city center. But the service here is okay, and they are quite warm and friendly. Yesterday, there was a violent storm here on Christmas Day that cut off the internet and power. It was so scary. But I probably won’t come again next time."

"There are many activities for children, there are several large and small swimming pools, and children do not want to leave after playing. You can drive RVs for camping, and there are also vacation homes. There are many choices. There are outlets not far away, which are convenient for shopping and eating."

"Had a poor experience. There was no check in details sent to me and waited over an hour to gain access to the building. Once eventually checked in the apartment was very nice and clean but again on check out, had no information. Tried contacting the contact details I had with no answer of phone, no reply to txts and it’s now the night on the day I checked out and I still haven’t had any contact of whether they got the keys where I left them"

"I had a pleasant stay at Mantra@Sharks ( Sharks is a large Australian Rules Football sporting/social club ) It is also very near the largest public hospital on the Gold Coast. I had a medical operation and decided to stay at Mantra for 5 days in case I needed medical assistance after the operation. I explained the situation to Tamara on the front desk and she did many things to help me both before arrival and on the day I checked in, The rooms are comfortable, clean and functional, there is a rooftop bar ( wednesday to sunday ) and room service but I ate at the club next door.I It is a 10-12 minute walk to the hospital and underneath the hospital is the light rail station where you can easily get to Southport, Surfers Paradise and Broadbeach. I think the Mantra is ideal for the drive market and if you are driving to the Gold Coast and don't need ocean views, the Mantra is a great choice. ( Just a tip, bring your own pillows because the pillows on the bed take a bit of getting used to )"

"Great place to stay very clean and the sea view amazing .. little bit far from downtown but its good for relaxing quiet area I recommend.."

"Had to wait while one of our 2 rooms was made up but the room that was supposed to have been made up had only had the beds done. Toothpaste splattered across the bathroom mirror, toilet unscrubbed, no face washers, hand towel or bath mat though there were fresh towels on the beds. The kitchen hadn't been done as there was no dish cloth or liquid for cleaning only 2 tea cups, no mugs and the fridge contained half eaten yoghurt, a full bag of grapes and a 1/4 of rotten watermelon its juices all crusted under it. The well frosted freezer contained a partially eaten iceblock frosted into the freezer, obviously it had been there long enough to be frosted to it. The kitchen had not been stocked with tea coffee sugar or most importantly for me milk (being a little fussy I bring my own tea and coffee) I have doubts about if it was vaccumed due to the pills as several other items on the carpet. I mention the pills as we had young children with us. The aircon remote had no batteries or back to it but we just swopped out the batteries for the T.V. remote The cleaner sent to remedy this politely made it clear that she wasn't the one who'd made up the room. She cleaned the mirror restocked the face washers, hand towel and bath mat, removed the food from the fridge and freezer and upon request gave me a cloth for me to scrub off the crusted watermelon juice. The beds were clean (I checked) with fresh sheets and comfortable. They were clear that they expected courtesy to others by not making alot of noise late at night or slamming doors. The pool area could have been cleaned. I don't know where the dirt came from but it was there when we arrived and still there when we left. The lobby chairs I wouldn't sit in, needed a good scrub with soap and water. They unlocked the freezer at the Cafe late one night for us to buy ice cream. The staff were helpful and polite. The kids loved playing ping pong and swimming."

"Convenient transportation, 15 minutes drive from the theme park, the room is clean and tidy, there is a swimming pool, the motel is convenient, convenient, and the price is OK. ."