Mystique Regis Habana by Royalton Reviews

The day before I was due to check in, I was already overseas. Ctrip called me to inform me that the water tank at this hotel was broken and they would not accept me. They would transfer me to another hotel under the same brand. I was very worried and repeatedly negotiated with Ctrip to see if there was a better solution. Because time was too tight, there was no way to adjust. What I didn't expect was that the hotel I changed to was quite good, beyond my expectations, by the sea (the photos were all taken at the hotel), the breakfast was good, and the room service was not good. This is Cuba, and I have to accept reality.

The location of the hotel is very good. The hotel is relatively new and the decoration looks good. Unfortunately, I found 3 small cockroaches when I entered the room on the first day. Breakfast is on the 7th floor with a good view. On the last day, because we had to get up early to catch the flight, they took the initiative to pack breakfast for us. In general, it is pretty good in Havana.

Very good 👍 Very cost-effective. The open-air room is quite large, and it also provides general toothbrushes, soaps, etc. (I didn't use them, it was said that supplies were scarce). The hotel is in a good location, a few minutes away from the center, on the famous street, you can take a walk in the evening to experience the life of local residents (as shown in the photo). The hotel breakfast is particularly good, it is a set meal, the quality, taste and variety are very good, it is a surprise.

The hotel is in a good location and the hotel environment is also very good.

It's just so-so, the service is so-so.

This is the second time I stayed in this hotel and changed the room type. The quality is still excellent and still exceeded our expectations. I originally thought that the slightly more basic room type might not be good, but in fact the hardware, service and hygiene are still online, and the view from the top floor is still good. Highly recommended!

Everything was very good. Good breakfast and good service. Breakfast was buffet on the first day, set meal was provided on the second day, and it was on the top floor. It was windy on the third day, so breakfast was on the first floor.

The service is very poor. The food in the hotel is unpalatable. The price is expensive. The room is relatively new. The cleaning staff knocks on the door repeatedly in the morning. It is difficult to communicate.

A faraway place, beautiful Cuba🇨🇺. It is a rare opportunity to check in here. I have been staying here for the past two days and have been giving good reviews. It is realistic to say that the hotel🏨 is good, but the shortcomings also need to be paid attention to and improved by the hotel🏨. On the last day of checking out, I finally found a taxi far away outside. I explained: let the driver wait for me to get my luggage, and then check out and check the room. It won’t take long, and I will add money because of the waiting. The driver happily accepted it. But there was a problem with the room inspection. The hotel would not let me leave because of the language problem. It took a long time to figure it out. They said that I consumed drinks in the hotel. Let me pay for the drinks. It’s not a matter of money [because I don’t want to be on the street, the plane is late, and I spent 550 a day for the room, but I only stayed for 4.5 hours], it’s realistic! There is no refrigerator in my room, let alone orange juice and coke🥤, which is inexplicable! It has been a stalemate, and the staff who checked the room finally shouted several times in a hurry: sorry. The problem was solved. (I guess they got the wrong room). The ending was that the driver waited for too long and got angry. He stepped on the accelerator to express his anger, and his car broke down at the door of the hotel 🏨 [All the hotel staff (front desk, reception, doorman, cleaner, room inspector, hotel manager) witnessed this]. I was going to the airport, and I was so anxious that I had to change cars. The hotel may not read the comments, or may not care. It doesn't matter. It's over! It's rare to be confused. But I sincerely hope that the hotel will explain what happened after reading my comments! Thank you! Finally, I want to say: Please strengthen the management of the hotel and don't let similar situations happen again, which will make us tourists exhausted, anxious, and emotionally collapsed! (In a foreign land, there are only 2 flights a week) It's so rare to come to Cuba once in a lifetime, and I'm always excited and excited about the beauty! But your little "carelessness" and "little mistake" will make everything that was originally beautiful form an indelible shadow in my heart. A sigh, the memory of grievance and helplessness will never go away! 😭 Back home, goodbye, beautiful Cuba🇨🇺😭

There are several hotels in the same Royalton group. This one has the best value for money. There is also a Seaview Lion Hotel which is bigger and more upscale. It is also theirs and is close to the sea. It should be the best one at present.

The rooms are clean and tidy, with adequate air conditioning

The hotel is in a good location and the environment is also good

The service is very poor. I will not stay in this hotel again

Good experience