Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.4
Amenities8.0
Service8.1
Cleanliness8.1
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All reviews(41)
Positive reviews(36)
Reviews with photos/video(2)
Convenient location(6)
Easy to get around(5)
Negative reviews(5)
Guest User
Standard Queen Room (No Window)
Stayed in Jul 2025
Couple
8 review
8.5/10
Very Good
Posted on Aug 4, 2025
The hotel is located at Hoan Kiem area, convenient location for shopping and nice restaurants. Bus stop is located in front of the hotel, where you can ride on the public bus to airport.
Guest User
Standard Queen Room (No Window)
Stayed in Jun 2025
Couple
2 review
8.5/10
Very Good
Posted on Jul 27, 2025
It was ok, the Airport bus stop which is located opposite of hotel is a great help.
Le Hoang
Standard Queen Room (No Window)
Stayed in Jun 2025
Solo traveler
50 review
10/10
Outstanding
Posted on Jul 9, 2025
I had a great stay at this hotel. Everything was fine. Thank you
Guest User
Standard Queen Room (No Window)
Stayed in Aug 2024
Solo traveler
21 review
6.0/10
Posted on Sep 23, 2024
Good location in old town, basic, noisy.
Guest User
Deluxe Double Room
Stayed in Feb 2023
Solo traveler
19 review
10/10
Outstanding
Posted on Mar 6, 2023
They were so nice! Because I arrived early, I was ready to wait for a room. But they said a guest had missed their flight and not checked out. They asked if I would take a lower grade room and they would pay for the cab to the airport and fix me a takeaway breakfast since I was leaving at 5:30am. Sure! Only one night, my room without windows has a '"cooler" not refrigerator but a note on it said I could keep food in kitchen if necessary. Not needed but thoughtful. The room was adorable and I took a nap before heading out and exploring the streets that evening. Very safe, interesting shops and eateries nearby. Would definitely stay again.
리뷰어❤️
Deluxe Double or Twin Room
Stayed in May 2025
Solo traveler
6 review
6.5/10
Posted on Jul 3, 2025
The reason I chose this hotel is because the 86 airport bus stop is across the street and I can walk to famous tourist attractions.
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Guest User
Deluxe Double Room With Balcony
Stayed in May 2025
Solo traveler
3 review
6.5/10
Posted on Jun 15, 2025
The reason I chose this hotel is that the bus stop for the 86 bus to the airport is right in front of me. There is a bia hoi nearby. If you like beer, you can go to heaven in 10 steps. I stayed in a room with a balcony because I smoke, but like other hotels, the rooms near the road are noisy and vibrate. The facilities are old but kept clean, so I will come back.
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Anonymous User
Deluxe Double or Twin Room
Stayed in Mar 2025
Family
1 review
9.5/10
Amazing
Posted on Apr 21, 2025
The staff are very helpful.
The location is good.
The rooms are spacious.
The switches for the lights and hot water are a bit tricky.
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Dongdong
Standard Queen Room (No Window)
Stayed in Sep 2024
Solo traveler
8 review
7.0/10
Posted on Oct 7, 2024
The accommodation is average, but the price is not expensive. The advantage is that it is close to the old city, Vangshi, and you can reach Hoan Kiem Lake, Thirty-Six Ancient Streets and the Puppet Theater in a few minutes' walk, which is convenient for travel...
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HSIANGYU LEE
Deluxe Double or Twin Room
Stayed in Sep 2024
Solo traveler
2 review
10/10
Outstanding
Posted on Oct 14, 2024
Thank you very much for the service at Rafael Hotel. I only stayed for one night, but the experience was very good. The hotel staff also thoughtfully helped me put the grapefruit in the refrigerator. The service was considerate and the communication was barrier-free. The hotel staff spoke English very well ~ I also tried very hard to express my feelings in Chinese. Next time I have a chance, I will stay there again. The location is also very good. The No. 86 bus stop leading to the airport is right at the door. It is a very convenient choice for backpackers ~ 👍 👍
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Guest User
Deluxe Double or Twin Room
Stayed in Sep 2024
Traveling with friends
5 review
2.0/10
Posted on Oct 11, 2024
It is close to tourist attractions, but there are a lot of ants crawling around in the room and it is not clean. Also, the room is very humid and the blankets are not fluffy.
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Samir Koched
Standard Queen Room (No Window)
Stayed in Feb 2025
Solo traveler
16 review
10/10
Outstanding
Posted on Apr 28, 2025
Great location, great staff!
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Hechao - jacky
Standard Queen Room
Stayed in Sep 2023
Business traveler
14 review
10/10
Outstanding
Posted on Nov 2, 2023
The environment is very good and the location is convenient.
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Guest User
Stayed in Dec 2024
Couple
10/10
Outstanding
Posted on Jan 21, 2025
Family business , very clean, great location .. Reasonable price and great service . Thank you for all.. I highly recommend to book for the tours from the hotel thats why the vehicle and the boat is very important for the Ha long bay also the Ford for lunch.. If you realy wanna catch a quality service with a reasonable price.. hotel has good connections with experiences of years..
Guest User
Stayed in Oct 2024
Couple
10/10
Outstanding
Posted on Nov 15, 2024
We stayed in Hanoi here for a few days before going to Phu Quoc. Firstly I'd like to say thank to David and the staff for a great stay. The hotel is in a great location in the old Quarter very close to everything. We had a balcony room that was clean and functional, bathroom was spotless and the shower was warm and powerful. All in all a great stay , cheap and well worth it.