Grand Mercure Hanoi

Grand Mercure Hanoi Reviews

Grand Mercure Hanoi

9 P. Cát Linh, Quốc Tử Giám, Quan Dong Da, Hanoi, VietnamSee Hotel Details
Grand Mercure Hanoi
Grand Mercure HanoiGrand Mercure HanoiGrand Mercure Hanoi
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1 night

Guest Reviews

9.0/10
Great
111 review
Verified reviews
Location8.8
Amenities9.0
Service8.8
Cleanliness9.3
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All reviews(111)
Positive reviews(107)
Reviews with photos/video(36)
Awesome stay(36)
Great service(35)
Awesome rooms(20)
Delicious breakfast(19)
Great location(19)
Awesome amenities(16)
Well decorated(11)
Convenient location(11)
Negative reviews(4)
Eugenio from DXB
Deluxe Room, 1 King Bed
Stayed in Jun 2025
Couple
13 review
10/10
Outstanding
Posted on Jul 6, 2025
Everything that we wanted and more!! Everything was perfect, great staff, clean and quiet rooms, great decor... Our stay couldn't have been better!! :)
Teo Yee Leng
Deluxe Room, Twin Beds
Stayed in May 2025
Business traveler
1 review
7.0/10
Posted on Jun 28, 2025
Overall is good, less the handwash & shower gel bottles are not clean
Anonymous User
Deluxe Room, Twin Beds
Stayed in Aug 2024
Business traveler
23 review
10/10
Outstanding
Posted on Sep 30, 2024
The location is lovely and quieter than the old quarter area. The hotel is wonderful, and I thoroughly enjoyed my stay there.
Response from Property: Dear valued guest,Thank you for your kind words and great review of the Grand Mercure Hanoi. We are so pleased to hear that you had such a positive experience with our hotel facilities and service. At Grand Mercure Hanoi, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We appreciate you noticing our efforts and hope that you will return soon.Best regards,Hannah PhanGuest Experience Manager
Terence who likes to travel
Deluxe Room, 1 King Bed
Stayed in Mar 2025
Couple
5 review
7.0/10
Posted on Jun 7, 2025
What would be better? Money exchange services, better tour group information.
Response from Property: Dear Terence,Thank you very much for sharing your valuable feedback regarding your recent stay at Grand Mercure Hanoi. We truly appreciate your comments as they help us improve our services.Regarding the money exchange service, we are currently in the process of obtaining the necessary license to provide this facility directly within the hotel. In the meantime, we are pleased to inform you that there is a reliable bank located just opposite the hotel where our guests can conveniently exchange currency with ease and security.Additionally, we understand the importance of having comprehensive and up-to-date tour group information to enhance your travel experience. Our Front Office team is always ready to assist you with detailed information and recommendations for local tours and activities to ensure you have a memorable stay in Hanoi.Please do not hesitate to reach out to us during your next visit, and we will be delighted to assist you further.Thank you once again for choosing Grand Mercure Hanoi. We look forward to welcoming you back soon.Warm regards,Nguyen The QuangFront Office ManagerGrand Mercure Hanoi
Guest User
Deluxe Room, 1 King Bed
Stayed in Dec 2024
Solo traveler
7 review
8.5/10
Very Good
Posted on Jan 12, 2025
Witnessed sewage smell as mentioned by another guest upon entering the 1st room being assigned. The 2nd room given was without odour. Management shall resolve this issue forthwith as it is bordering many guests. Overall an excellent stay with well appointed layout and very comfortable bed.  Air conditioning worked well and was quiet. Breakfast spread was excellent and staff at reception, restaurant and concierge were courteous.  Events on 3/F can be very noisy and disturbing and it can be heard in the lobby and restaurant.
Response from Property: Dear Mr. Wong,Thank you for taking the time to share your experience with us. We are pleased to hear that you had an excellent stay and appreciated our room layout, comfortable bed, air conditioning, and breakfast selection. It is also wonderful to know that our reception, restaurant, and concierge teams provided courteous service.However, we sincerely regret the inconvenience caused by the initial room assignment and the noise from events on the 3rd floor. Please rest assured that we take your feedback seriously and will work on addressing these concerns to enhance our guests’ experience.We truly appreciate your insights and look forward to welcoming you back for an even more seamless stay. Should you require any assistance in the future, please do not hesitate to reach out.Best regards,Hannah PhanGuest Experience Manager
Guest User
Deluxe Room, Twin Beds
Stayed in Mar 2024
Other
3 review
9.5/10
Amazing
Posted on Apr 25, 2024
Very nice hotel with friendly staffs. Breakfast is amazing. Location is also good, only 15mins to the old quarter by car. Sky bar and swimming pool at the rooftop must be visited
Response from Property: Dear valued guest,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager
Junimay Cortes
Deluxe Room, 1 King Bed
Stayed in Feb 2024
Solo traveler
4 review
9.0/10
Great
Posted on Mar 18, 2024
Excellent service, 5/5 for their polite and friendly staff. Smooth check-in and check-out experience. Very accommodating. I was stuck in traffic coming back to the hotel so I wasn't able to check-out before 12noon but they were very understanding and told me not to worry about it, and I wouldn't be charge a late check out fee. The room was a bit dim for my liking but it was spacious, clean and comfortable. View was not so great because there was construction in front but I didn't notice any noise from the outside.
Response from Property: Dear Junimay Cortes,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager
Darkforth
Deluxe Room, 1 King Bed
Stayed in Jul 2024
Solo traveler
49 review
10/10
Outstanding
Posted on Aug 25, 2024
Really beautiful hotel. Room decoration is modern with small touch of Asian feel. Staffs are super friendly throughout check in, out borrowing umbrella, and check out. Close to many historic place in Hanoi. Will definitely come again when return to Dang Da district.
Response from Property: Dear Darkforth,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager
anselo
Deluxe Room, 1 King Bed
Stayed in May 2024
Couple
17 review
10/10
Outstanding
Posted on Jun 30, 2024
Nice hotel, close to old quarter for a little peace and quiet. I like the service provided from doormen to check in staff to housekeeping, they are really professional.
Response from Property: Dear anselo,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager
Guest User
Deluxe Room, Twin Beds
Stayed in Jun 2024
Traveling with friends
10 review
8.0/10
Very Good
Posted on Aug 25, 2024
The staffs were nice and friendly. Hotel was very clean too and the breakfast is great!
Response from Property: Dear valued guest,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager
Oleksandr
Deluxe Room, 1 King Bed
Stayed in Dec 2023
Business traveler
1 review
9.0/10
Great
Posted on Jan 18, 2024
ChatGPT Dear Grand Mercury Hotel in Hanoi, I wanted to share my positive experience during my recent stay at your hotel. I was truly delighted with the service and accommodations provided. I greatly appreciated the room upgrade you offered upon my request, which resulted in a spacious and comfortable room. The extra space made my stay even more enjoyable and relaxing. Thank you for your attentive service and for making my stay at the Grand Mercury Hotel in Hanoi a memorable one. I look forward to visiting again in the future. Best regards, Oleksandr Bukaiev
Ryosuke
Deluxe Room, 1 King Bed
Stayed in Dec 2023
Couple
23 review
9.0/10
Great
Posted on Jan 3, 2024
whereas this hotel is located in a little bit of far from central city, this facility is so great and the looftop bar in the hotel is good for location.
Guest User
Executive Room, King Bed, High Floor, Lounge Access
Stayed in Jul 2023
Family
5 review
9.5/10
Amazing
Posted on Sep 11, 2023
Highly recommended hotel! Very clean and the staffs are very nice.
Response from Property: Reply from the property：Dear Guest We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen The Quang Front Office Manager
Guest User
Deluxe Room, 1 King Bed
Stayed in Dec 2024
Couple
13 review
6.5/10
Posted on Feb 5, 2025
Not close to old quarter
Response from Property: Dear Guest,Thank you for sharing your feedback. While our hotel is not located in the Old Quarter, we take pride in offering a tranquil and culturally rich setting next to the historic Temple of Literature. For your convenience, our team is always happy to assist with transportation arrangements or recommend nearby attractions to enhance your experience.We appreciate your insights and hope to welcome you again in the future. Please feel free to reach out if we can assist you further.Best regards,Hannah PhanGuest Experience Manager
Manith
Deluxe Room, Twin Beds
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 26, 2025
Great hotel