Pan Pacific Hanoi
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1 room, 2 adults, 0 children
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Pan Pacific Hanoi

Renovated in 2024
No.3 of Scenic Hotels in Hanoi
1 Đ. Thanh Niên, Road, Quan Ba Dinh, Hanoi, 10000, Vietnam
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hotel overview picture
Last booked 4 hrs ago
At night, there is a large illuminated building in front with the cityscape in the background at Pan Pacific Hanoi
A woman is seated at the bar of an elegant restaurant featuring large windows and wood paneling at Pan Pacific Hanoi
Highlights
Superb views
Delicious breakfast
Free parking
Ideal location
Lots to do
Amenities
Golf course
Indoor swimming pool
Outdoor swimming pool
Sauna
Spa
Massage room
Executive lounge
Gym
All amenities
Property Description
With a stay at Pan Pacific Hanoi, you'll be centrally located in Hanoi, within a 5-minute drive of Hoan Kiem Lake and West Lake. This 5-star hotel is 1.4 mi (2.2 km) from O Quan Chuong Gate and 2.4 mi (3.9 km) from Hanoi Opera House. Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge). Enjoy international cuisine at Pacifica, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee. Featured amenities include complimentary Wi-Fi Internet access, express check-out, and complimentary newspapers in the lobby. Planning an event in Hanoi? This hotel has facilities measuring 13143 square feet (1221 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite. Make yourself at home in one of the 328 guestrooms featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
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9.1/10
Great
Facilities: Excellent Cleanliness: Excellent Environment: Excellent
All 245 reviews
Surroundings
Airport: Noi Bai International Airport
(22.6 km)
Train: Sapa Train
(3.3 km)
Train: Hanoi Railway Station
(3.8 km)
Landmarks: Chua Tran Quoc
(370m)
Landmarks: Yen Phu Village Hall
(470m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Premier Lake View King
3

Premier Lake View King

1 King bed
35m² | Floor: 7-12
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Pacific Club Lakeview King Room
4

Pacific Club Lakeview King Room

1 Double bed
35m² | Floor: 15-17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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One Bedroom Executive Serviced Suite
4

One Bedroom Executive Serviced Suite

1 King bed
60m² | Floor: 15-19
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Studio Suite
4

Studio Suite

1 King bed
48m² | Floor: 7-16
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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One Bedroom Premier Serviced Suite
8

One Bedroom Premier Serviced Suite

1 King bed
60m² | Floor: 10-15
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Deluxe Lakeview Twin
3

Deluxe Lakeview Twin

2 Single bed
35m² | Floor: 12-14,18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Deluxe King Room
2

Deluxe King Room

1 King bed
35m² | Floor: 7-14,18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Two Bedroom Executive Suite
3

Two Bedroom Executive Suite

1 King bed and 2 Single bed
90m² | Floor: 5-19
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Pacific Club King Room
3

Pacific Club King Room

1 King bed
35m² | Floor: 15-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Deluxe Lakeview King
2

Deluxe Lakeview King

1 Double bed
35m² | Floor: 7-16
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Presidential Suite
8

Presidential Suite

2 Single bed and 1 King bed
287m² | Floor: 20
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Premier Lakeview Twin
4

Premier Lakeview Twin

2 Single bed
35m² | Floor: 13-14
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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One Bedroom Deluxe Serviced Suite
3

One Bedroom Deluxe Serviced Suite

1 Double bed
65m² | Floor: 4-6
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Tea bags
Room Details
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Deluxe Twin Room
3

Deluxe Twin Room

2 Single bed
35m² | Floor: 7,12-16,18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Studio Balcony Suite
5

Studio Balcony Suite

1 Double bed
50m² | Floor: 10-15
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Two Bedroom Premier Suite
12

Two Bedroom Premier Suite

1 King bed and 2 Single bed
90m² | Floor: 5-19
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
Premier Suite
2

Premier Suite

1 King bed
90m² | Floor: 16
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
Pacific Club Twin Room
3

Pacific Club Twin Room

2 Single bed
35m² | Floor: 15-17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
Executive Suite
5

Executive Suite

2 Single bed and 1 King bed
100m² | Floor: 12,14-15
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Guest Reviews

9.1/10
Great
245 reviews
Verified Reviews
  • Cleanliness9.3
  • Amenities8.9
  • Location9.0
  • Service9.2
Average for similar properties in Hanoi
Most Mentioned
AI Summary
The hotel excels in cleanliness and service, offering diverse breakfast options and convenient location near West Lake. Guests appreciate the friendly staff, spacious rooms, and access to various amenities.
C‍A‍M‍U‍S
August 20, 2025
LOCATION GOOD
D‍a‍l‍i‍f‍e‍n‍g‍g‍u‍a‍n‍g
August 19, 2025
Facilities: Complete, convenient transportation to the airport (10 minutes). Cleanliness: Excellent. Environment: Quiet and pleasant. Service: Good, very convenient.
Original TextTranslation provided by Google
K‍o‍o
August 17, 2025
Receptionist Oliver did the check in for us, who spoke fluent English and was knowledgeable with hotel facilities. Got the room facing the lake, did not regret, offering breathtaking views when you wake up and before you sleep. Recreational facilities such as gym, swimming pool, sauna and steam room were well maintained and enjoyable for usage. As always, Pan Pacific Hotels never fails to amaze its guests.
K‍K‍ ‍C‍h‍a‍n‍g‍h‍o
August 14, 2025
I originally wanted to book a hotel near the airport, but I booked the wrong one. The hotel is quite old, and all the facilities and services are quite old, especially the bathroom. I really think hotels must have a shower. Even if you want to use a bathtub, it shouldn't be too high. The bathtub in this hotel is very high, and it's quite dangerous for elderly people to get in and out.
Original TextTranslation provided by Google
A‍r‍e‍n‍ ‍A‍u
August 11, 2025
The view over the lake is amazing and the rooftop bar along with the fitness and spa centre really shows why it deserves to be a 5 star hotel.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 11, 2025
Service could be better. Some attitudes of staff requires improvements. Asked for top up of snacks in summit bar and was met with staff taking a deep breathe before saying ok. Could see the under lying impatience. Was Immediately asked if we would order more drinks which we did.
i‍w‍a‍n‍n‍a‍a‍n‍d‍y‍o‍u
August 11, 2025
The room is a bit damp
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 11, 2025
Facilities: Excellent Cleanliness: Excellent Environment: Excellent
Original TextTranslation provided by Google

Services & Amenities

Gym
Bar
2 Restaurants
Conference room
2 Restaurants
Ming
Cuisine: Chinese
Pacifica
Cuisine: Asian
Open for: Breakfast, Brunch, Lunch
More Amenities
Internet
2 Swimming pools
Indoor swimming pool
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Facilities for Children
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: after 14:00
Check-out: Before 12:00

Front desk hours: 24/7

The property will provide check-in details after booking

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeChinese
StyleBuffet
Opening hours[Mon - Sun] 06:00-10:00 Open
AgeFee
Children 4 years old and under
Free
Children 5–11 years old
VND 305,271 (approx. £8.57) per person
Children 12–17 years old
VND 585,103 (approx. £16.42) per person
Adult
Buffet:VND 587,647 (approx. £16.49) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Paying at the hotel

Property Description

  • Opened: 1998
  • Renovated: 2024
  • Number of Rooms: 272
Phone:+84-24-38238888
Email:enquiry.pphan@panpacific.com
With a stay at Pan Pacific Hanoi, you'll be centrally located in Hanoi, within a 5-minute drive of Hoan Kiem Lake and West Lake. This 5-star hotel is 1.4 mi (2.2 km) from O Quan Chuong Gate and 2.4 mi (3.9 km) from Hanoi Opera House. Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge). Enjoy international cuisine at Pacifica, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee. Featured amenities include complimentary Wi-Fi Internet access, express check-out, and complimentary newspapers in the lobby. Planning an event in Hanoi? This hotel has facilities measuring 13143 square feet (1221 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite. Make yourself at home in one of the 328 guestrooms featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Frequently Asked Questions

What is the cancellation policy for Pan Pacific Hanoi?

The cancellation policy for Pan Pacific Hanoi varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Pan Pacific Hanoi?

Standard check-in time at Pan Pacific Hanoi is 14:00 and check-out time is 12:00.

Does Pan Pacific Hanoi provide breakfast?

Yes, Breakfast is offered at Pan Pacific Hanoi. Breakfast option(s): Chinese.

Can I bring my pet inside the Pan Pacific Hanoi?

As much as we love pets, unfortunately, we are unable to accommodate them in Pan Pacific Hanoi.

Is there a restaurant at Pan Pacific Hanoi?

Yes, Pan Pacific Hanoi offers on-site dining. You can enjoy a variety of Chinese, Asian dishes, all prepared with carefully selected, high-quality ingredients.

How far is the Pan Pacific Hanoi from the closest airport?

The closest airport is Noi Bai International Airport, and it is about 29 mins from hotel by car (22.6 km).

Is airport shuttle service offered by Pan Pacific Hanoi ?

Yes, at Pan Pacific Hanoi, an airport shuttle is available. We suggest you call ahead to confirm details.

About This Property

Nearest AirportNoi Bai Intl. Airport
Distance to Airport23.81KM
Distance to Train Station3.27KM
Average Price FromGBP173
Hotel Star Rating5