Pan Pacific Hanoi
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Pan Pacific Hanoi
Renovated in 2024
No.3 of Scenic Hotels in Hanoi
1 Đ. Thanh Niên, Road, Quan Ba Dinh, Hanoi, 10000, Vietnam
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Last booked 4 hrs ago












Amenities
Golf course
Indoor swimming pool
Outdoor swimming pool
Sauna
Spa
Massage room
Executive lounge
Gym
All amenities
Property Description
With a stay at Pan Pacific Hanoi, you'll be centrally located in Hanoi, within a 5-minute drive of Hoan Kiem Lake and West Lake. This 5-star hotel is 1.4 mi (2.2 km) from O Quan Chuong Gate and 2.4 mi (3.9 km) from Hanoi Opera House.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Pacifica, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include complimentary Wi-Fi Internet access, express check-out, and complimentary newspapers in the lobby. Planning an event in Hanoi? This hotel has facilities measuring 13143 square feet (1221 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 328 guestrooms featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
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9.1/10
Facilities: Excellent
Cleanliness: Excellent
Environment: Excellent
All 245 reviews
Surroundings
Airport: Noi Bai International Airport
(22.6 km)
Train: Sapa Train
(3.3 km)
Train: Hanoi Railway Station
(3.8 km)
Landmarks: Chua Tran Quoc
(370m)
Landmarks: Yen Phu Village Hall
(470m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

3
Premier Lake View King
1 King bed
35m² | Floor: 7-12
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

4
Pacific Club Lakeview King Room
1 Double bed
35m² | Floor: 15-17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

4
One Bedroom Executive Serviced Suite
1 King bed
60m² | Floor: 15-19
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

4
Studio Suite
1 King bed
48m² | Floor: 7-16
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

8
One Bedroom Premier Serviced Suite
1 King bed
60m² | Floor: 10-15
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

3
Deluxe Lakeview Twin
2 Single bed
35m² | Floor: 12-14,18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

2
Deluxe King Room
1 King bed
35m² | Floor: 7-14,18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

3
Two Bedroom Executive Suite
1 King bed and 2 Single bed
90m² | Floor: 5-19
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

3
Pacific Club King Room
1 King bed
35m² | Floor: 15-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

2
Deluxe Lakeview King
1 Double bed
35m² | Floor: 7-16
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

8
Presidential Suite
2 Single bed and 1 King bed
287m² | Floor: 20
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

4
Premier Lakeview Twin
2 Single bed
35m² | Floor: 13-14
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

3
One Bedroom Deluxe Serviced Suite
1 Double bed
65m² | Floor: 4-6
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Tea bags
Check Availability

3
Deluxe Twin Room
2 Single bed
35m² | Floor: 7,12-16,18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

5
Studio Balcony Suite
1 Double bed
50m² | Floor: 10-15
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

12
Two Bedroom Premier Suite
1 King bed and 2 Single bed
90m² | Floor: 5-19
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

2
Premier Suite
1 King bed
90m² | Floor: 16
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

3
Pacific Club Twin Room
2 Single bed
35m² | Floor: 15-17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

5
Executive Suite
2 Single bed and 1 King bed
100m² | Floor: 12,14-15
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
Hide Room Types
Guest Reviews
9.1/10
Great
245 reviews

- Cleanliness9.3
- Amenities8.9
- Location9.0
- Service9.2
Average for similar properties in Hanoi

AI Summary
The hotel excels in cleanliness and service, offering diverse breakfast options and convenient location near West Lake. Guests appreciate the friendly staff, spacious rooms, and access to various amenities.

CAMUS
August 20, 2025
LOCATION GOOD

Dalifengguang
August 19, 2025
Facilities: Complete, convenient transportation to the airport (10 minutes).
Cleanliness: Excellent.
Environment: Quiet and pleasant.
Service: Good, very convenient.
Original TextTranslation provided by Google

Koo
August 17, 2025
Receptionist Oliver did the check in for us, who spoke fluent English and was knowledgeable with hotel facilities. Got the room facing the lake, did not regret, offering breathtaking views when you wake up and before you sleep. Recreational facilities such as gym, swimming pool, sauna and steam room were well maintained and enjoyable for usage. As always, Pan Pacific Hotels never fails to amaze its guests.

KK Changho
August 14, 2025
I originally wanted to book a hotel near the airport, but I booked the wrong one. The hotel is quite old, and all the facilities and services are quite old, especially the bathroom. I really think hotels must have a shower. Even if you want to use a bathtub, it shouldn't be too high. The bathtub in this hotel is very high, and it's quite dangerous for elderly people to get in and out.
Original TextTranslation provided by Google

Aren Au
August 11, 2025
The view over the lake is amazing and the rooftop bar along with the fitness and spa centre really shows why it deserves to be a 5 star hotel.

Guest User
August 11, 2025
Service could be better. Some attitudes of staff requires improvements. Asked for top up of snacks in summit bar and was met with staff taking a deep breathe before saying ok. Could see the under lying impatience. Was Immediately asked if we would order more drinks which we did.

iwannaandyou
August 11, 2025
The room is a bit damp
Original TextTranslation provided by Google

Guest User
August 11, 2025
Facilities: Excellent
Cleanliness: Excellent
Environment: Excellent
Original TextTranslation provided by Google
Services & Amenities
Most Popular Amenities
Golf course
Indoor swimming pool
Outdoor swimming pool
Sauna
Spa
Additional charge
Massage room
Executive lounge
Gym
Public parking
Free
Priority airport pick-up
Additional charge
Car rentals
Bar
2 Restaurants
Taxi booking service
Priority airport drop-off
Additional charge
Station pick-up service
Additional charge
Conference room
Additional charge
Children's pool
Childcare service
Additional charge
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Laundry room

Gym

Bar

2 Restaurants

Conference room
2 Restaurants
Ming
Cuisine: Chinese
Pacifica
Cuisine: Asian
Open for: Breakfast, Brunch, Lunch
More Amenities
Internet
Wi-Fi in public areas
Free
2 Swimming pools
Indoor swimming pool
Outdoor swimming pool
Opening times
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Transportation
Taxi booking service
Car rentals
Priority airport pick-up
Additional charge
Priority airport drop-off
Additional charge
Station pick-up service
Additional charge
Front Desk Services
24-hour front desk
Concierge service
VIP check-in service
Express check-in and check-out
Safe at front desk
Bellhop
Luggage storage
Wake-up call
Currency exchange
Tour and ticket booking service
Languages Spoken
English
Japanese
Korean
Vietnamese
Food & Drink
Snack bar
Bar
Lobby bar
Room service
Health & Wellness
Golf course
Hair and beauty salon
Gym
Massage room
Sauna
Spa
Additional charge
Hairdressing
Beauty and makeup
Body care
Yoga session
Activities
Eco tours
Public Areas
Gift shop
PA and sound system
Executive floor
Non-smoking floor
Executive lounge
Elevator
Ventilation system
BBQ
Smoking area
ATM
Cleaning Services
Laundry service (off-site)
Laundry room
Dry cleaning
Additional charge
Ironing service
Additional charge
Laundry service (on-site)
Additional charge
Facilities for Children
Children's meals available
Children's toys
Childcare service
Additional charge
Children's pool
Business Services
Coworking spaces
Conference room
Additional charge
Postal service
Fax/copying service
Additional charge
Wedding service
Accessibility
Braille signs
Stair-free main entrance
Wheelchairs available
Safety & Security
CCTV in public areas
First aid room
First aid kit
Fire alarm
Keycard entry system
Fire extinguisher
Security personnel
Intruder alarm
Smoke detector
Property Policies
Check-in and Check-out Times
Check-in: after 14:00
Check-out: Before 12:00
Front desk hours: 24/7
The property will provide check-in details after booking
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeChinese
StyleBuffet
Opening hours[Mon - Sun] 06:00-10:00 Open
Age | Fee |
---|---|
Children 4 years old and under | Free |
Children 5–11 years old | VND 305,271 (approx. £8.57) per person |
Children 12–17 years old | VND 585,103 (approx. £16.42) per person |
Adult | Buffet:VND 587,647 (approx. £16.49) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Paying at the hotel
Property Description
- Opened: 1998
- Renovated: 2024
- Number of Rooms: 272
Phone:+84-24-38238888
Email:enquiry.pphan@panpacific.com
With a stay at Pan Pacific Hanoi, you'll be centrally located in Hanoi, within a 5-minute drive of Hoan Kiem Lake and West Lake. This 5-star hotel is 1.4 mi (2.2 km) from O Quan Chuong Gate and 2.4 mi (3.9 km) from Hanoi Opera House.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Pacifica, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include complimentary Wi-Fi Internet access, express check-out, and complimentary newspapers in the lobby. Planning an event in Hanoi? This hotel has facilities measuring 13143 square feet (1221 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 328 guestrooms featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Frequently Asked Questions
What is the cancellation policy for Pan Pacific Hanoi?
The cancellation policy for Pan Pacific Hanoi varies depending on the type of room and booking conditions.What is the cancellation policy for Pan Pacific Hanoi?
What are the check-in and check-out times at Pan Pacific Hanoi?
Standard check-in time at Pan Pacific Hanoi is 14:00 and check-out time is 12:00.What are the check-in and check-out times at Pan Pacific Hanoi?
Does Pan Pacific Hanoi provide breakfast?
Yes, Breakfast is offered at Pan Pacific Hanoi. Breakfast option(s): Chinese. Does Pan Pacific Hanoi provide breakfast?
Can I bring my pet inside the Pan Pacific Hanoi?
As much as we love pets, unfortunately, we are unable to accommodate them in Pan Pacific Hanoi.Can I bring my pet inside the Pan Pacific Hanoi?
Is there a restaurant at Pan Pacific Hanoi?
Yes, Pan Pacific Hanoi offers on-site dining. You can enjoy a variety of Chinese, Asian dishes, all prepared with carefully selected, high-quality ingredients.Is there a restaurant at Pan Pacific Hanoi?
How far is the Pan Pacific Hanoi from the closest airport?
The closest airport is Noi Bai International Airport, and it is about 29 mins from hotel by car (22.6 km).How far is the Pan Pacific Hanoi from the closest airport?
Is airport shuttle service offered by Pan Pacific Hanoi ?
Yes, at Pan Pacific Hanoi, an airport shuttle is available. We suggest you call ahead to confirm details.Is airport shuttle service offered by Pan Pacific Hanoi ?
About This Property
Nearest Airport | Noi Bai Intl. Airport |
---|---|
Distance to Airport | 23.81KM |
Distance to Train Station | 3.27KM |
Average Price From | GBP173 |
Hotel Star Rating | 5 |