HERITAGE HAM LONG HOTEL & SPA

All the staffs there are friendly and attentive. Special appreciation to the male front desk staff who greet me on my check-in date with impressively sincere attitude. I arrived earlier than the standard check-in time. The front desk staff served me with a nice glass of drinks and introduce me the local restaurants nearby. On the second day of my stay, there was a water supply problem occured in my bathroom. A young staff called David is helpful and he responded to my problems swiftly. The ommelette served in the breakfast restaurant is awesome. There arent too many choices available in the buffet line but the variety is enough for me.

Beautifully decorated hotel, opened early October. Even though the room we got looks inwards/ a light well, but it feels spacious and light. Good shower, amenities and the mattress was great. Once all features (coffee bar, spa and others) gets up and running, it'll be a destination of its own. Will return.

I’ve stayed at quite a few hotels in Hanoi, but this one is by far my favourite! Amazing location, close enough to the main spots (10-15 minutes walk) but far enough that you get to see a different, quieter, side to Hanoi. Every part of my stay was thoroughly enjoyable. The staff are amazing... Warm, welcoming, and incredibly professional. Even though the hotel only opened a week ago, the staff are doing a superb job. The rooms and communal spaces are beautifully decorated, spotless, and very comfortable. Breakfast was delicious, and the spa offered excellent value (special thanks to Rae, who was especially helpful and lovely to chat with). Unfortunately, the weather wasn’t ideal, so I didn’t get to try the rooftop pool, but it looked stunning nonetheless 😉 I'll be back again to try it out!

Check-In was a breeze. They greeted us with a welcome drink a refreshing cold towels. They also took our luggage to the room so that we could get on our way. When we saw our room for the first time we learned trip had our daughter listed as 12 and not 13 so they had not set up the spare bed and the staff had left. To resolve this issue they quickly switched our room to one with more beds. They also helped us book a car, exchange money and stored our luggage after check out. Breakfast was yummy with Vietnamese coffee and omelette made to order. The hotel has recently been remodeled so everything smells new, there is construction dust and some reminders that the work is not yet complete. The location is walkable and the room decor is beautiful!

Very neat hotel great breakfast good location . Staff very helpful 😁

This hotel was absolutely amazing! From the warm welcome at check-in to the room arrangements, everything was perfect. The bed was super comfortable, and the bathroom was spotless — no stains or odors at all. We learned from the staff that the hotel had just opened about a month ago, so all the facilities are brand new. It’s definitely worth recommending to anyone looking for a great stay! The rooftop pool is heated and so relaxing. I went up a bit late and thought it was already closed, but the manager was so kind and even turned the lights back on for me. Such wonderful service — I couldn’t be happier with my stay!