Sheraton Hanoi West
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Sheraton Hanoi West

Opened in 2024
No. 10 of Premium Hotels in Hanoi
36 Le Duc Tho Street, Quan Nam Tu Liem, Hanoi, 100000, Vietnam
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hotel overview picture
Last booked 7 hrs ago
Amenities
Golf course
Outdoor swimming pool
Sauna
Spa
Massage room
Gym
Parking
Priority airport pick-up
All amenities
Property Description
Conveniently located near the National Sports Complex and National Convention Center, just 30 minutes from Noi Bai International Airport, Sheraton Hanoi West offers a refined stay in one of Hanoi’s most accessible and peaceful districts. The hotel features 390 contemporary guest rooms and suites, along with 120 spacious serviced residences, providing flexible options for both short-term leisure and extended business stays. Designed with floor-to-ceiling windows, light wood accents, and soft finishes, each space is filled with natural light and thoughtful comforts to create a welcoming and restful environment. Surrounded by tropical greenery and equipped with premium business and leisure facilities, Sheraton Hanoi West delivers a modern, tranquil retreat where guests can relax, connect, and enjoy the best of Hanoi hospitality.
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9.0/10
Great
Nice hotel, very good location easy to go anywhere in Hanoi, room clean and tidy👍🏻👍🏻👍🏻
All 136 reviews
Surroundings
Airport: Noi Bai International Airport
(26.3 km)
Train: Sapa Train
(9.8 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

6

Premium Suite, 1 Bedroom Suite, 1 King, Sofa Bed, City View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Deluxe, Guest Room, 1 King, Sofa Bed, City View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Club Level, Presidential Suite, 1 King, Sofa Bed, City View

1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Shower
Daily housekeeping
Room Details
Check Availability
6

Three-Bedroom Suite With City View

2 Queen bed and 2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
6

Club Level, Guest Room, 1 King, Sofa Bed, City View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
6

Premier, Guest Room, 2 Twin, Sofa Bed, City View

2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
6

Club Level, Guest Room, 2 Twins, Sofa Bed, City View

2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
6

Deluxe, Guest Room, 2 Twin, Sofa Bed, City View

2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

2 Bedroom Suite, Bedroom 1: 1 Queen,Bedroom 2: 1 King,Sofa Bed,City View

Bedroom 1:1 Queen bed ● Bedroom 2:1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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6

Studio Club, 1 King, Sofa Bed, City View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Two-Bedroom Suite-Non-Smoking

Bedroom 1:1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Toothbrushes
Room Details
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6

Premier, Guest Room, 1 King, Sofa Bed, City View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
6

1 Bedroom Suite, 1 King, Sofa Bed, City View

Bedroom 1:1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
6

Executive, Club Level, Suite, 1 King, Sofa Bed, City View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
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Guest Reviews

9.0/10
Great
136 reviews
This property hasn't received any negative reviews in the past 5 months.
  • Cleanliness9.0
  • Amenities8.9
  • Location8.9
  • Service9.0
Average for similar properties in Hanoi
Most Mentioned
Review summary
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Location: The hotel is conveniently located near the airport and offers easy access to various parts of Hanoi. It's close to Korean town, which is beneficial for business travelers. However, some guests noted it is a bit remote from the city center.(based on 9 reviews)
e‍l‍n‍e‍n‍e
October 26, 2025
My recent stay at the Sheraton Hanoi West Hotel was an exceptional experience and left a lasting impression on me as a first-time guest. From the moment I arrived, I was struck by the elegant atmosphere and the warm hospitality that defines the Sheraton brand. The hotel’s location by West Lake provides a peaceful and scenic escape from the busy streets of Hanoi, yet it’s conveniently close to the city center, making it easy to explore the local attractions and cultural landmarks. The check-in process was smooth and efficient. The staff greeted me with genuine smiles and offered a refreshing welcome drink, which immediately set a positive tone for my stay. Throughout my visit, I found the staff to be attentive, professional, and always ready to assist with any requests, whether it was arranging transportation, offering local restaurant recommendations, or providing information about nearby attractions. My room exceeded expectations — spacious, clean, and tastefully decorated with a mix of modern comfort and Vietnamese charm. The large windows opened up to a stunning view of West Lake, especially beautiful during sunrise and sunset. The bed was exceptionally comfortable, and the room was well-equipped with everything I needed — a high-quality coffee maker, fast Wi-Fi, and a luxurious bathroom complete with a rain shower and premium toiletries. Breakfast at the Sheraton Hanoi West was another highlight. The buffet offered a wide selection of both local and international dishes — from fresh pho and tropical fruits to pastries and Western-style eggs and bacon. The quality of the food was excellent, and the service in the restaurant was consistently friendly and attentive. I also appreciated the peaceful lake view from the dining area, which made every morning feel special. During my stay, I also took advantage of the hotel’s facilities — the fitness center was well-maintained with modern equipment, and the outdoor pool area provided a relaxing environment to unwind after a day of exploring. The lounge and bar areas were elegant and comfortable, perfect for enjoying an evening cocktail or meeting with friends. Overall, my first stay at Sheraton Hanoi West Hotel was outstanding in every aspect — comfort, service, and atmosphere. It truly felt like a home away from home, and I was impressed by how well the hotel balanced luxury with genuine warmth. I would highly recommend this hotel to both business travelers and tourists looking for a high-quality, relaxing stay in Hanoi. I look forward to returning soon and experiencing the same exceptional hospitality once again.
C‍h‍r‍l‍k‍k
July 5, 2025
Nice hotel, very good location easy to go anywhere in Hanoi, room clean and tidy👍🏻👍🏻👍🏻
肥‍仔‍打‍G‍o‍l‍f
July 13, 2025
Looks like the 1st , maybe room Servies , took my Sony MX4 headphone on the floor , never find it again , very sad … it’s was a bad experience, as I am rush out the check out , just send them a email for follow up and no hope … Vietnam 😭😭😭😭
T‍H‍A‍M‍ ‍W‍A‍I‍ ‍M‍U‍N
May 24, 2025
Located in remote place, nothing much nearby. Will not book this place in the future. There is a supermarket nearby.
Z‍e‍d‍a‍h
February 20, 2025
Good hotel for business visit. Close to Korean town area and staff are all polite. Gave me free upgrade room which was very generous.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 9, 2025
Good & nice hotel. Was upgraded at check in. Will stay here again in future if i have another trip to Hanoi.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 23, 2025
Sheraton West is new but it is not a new built hotel, just a re-developed hotel.  Overall is good, it is the same as typical Sheraton group hotel.  However, the price is not competitive plus the shower head design is very very poor in the toilet.  It is fixed on top of ceiling.  Even you wash your hair, the feeling is very poor.  It is design issue, all rooms are the same !
_‍M‍1‍3‍6‍3‍6‍6‍5‍*‍*‍*‍*
May 10, 2025
Stay 2 nights. Receiptionists are really good and friendly. My credit failed because of my daily limit not enough. They didn’t charge me any deposit. Really helpful! But one thing I don’t like was they didn’t tidy up my room in second day. I don’t know why, because second day I left early and arrived in hotel around 8pm. Room was not clean up so I have to use the used towels again. This let me feel down. Need to improve for cleaning!

Services & Amenities

Outdoor swimming pool
Spa
Gym
Bar
Restaurant
Conference room
Multi-function room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Parking is available On-site parking.
Transportation
Business services
Front desk services
Languages spoken
Food & drink
Public areas
Health & wellness
Cleaning services
Facilities for children
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
CuisineAmerican, Asian, Continental, Italian, Vegan, Vegetarian
StyleBuffet
AgeFee
Children 11 years old and under
Free
Children 12–17 years old
VND 635,250 (approx. PHP 1,417.05) per person
Adult
Buffet:VND 635,250 (approx. PHP 1,417.05) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Service animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

  • Opened: 2024
  • Number of Rooms: 520
Phone:+84-24-22301234
Email:HANSW.resvn@sheraton.com
Conveniently located near the National Sports Complex and National Convention Center, just 30 minutes from Noi Bai International Airport, Sheraton Hanoi West offers a refined stay in one of Hanoi’s most accessible and peaceful districts. The hotel features 390 contemporary guest rooms and suites, along with 120 spacious serviced residences, providing flexible options for both short-term leisure and extended business stays. Designed with floor-to-ceiling windows, light wood accents, and soft finishes, each space is filled with natural light and thoughtful comforts to create a welcoming and restful environment. Surrounded by tropical greenery and equipped with premium business and leisure facilities, Sheraton Hanoi West delivers a modern, tranquil retreat where guests can relax, connect, and enjoy the best of Hanoi hospitality.

Frequently Asked Questions

What’s the cancellation policy at Sheraton Hanoi West?

The cancellation policy at Sheraton Hanoi West depends on your room type and booking terms.

What are the check-in and check-out times at Sheraton Hanoi West?

Check-in at Sheraton Hanoi West starts from 15:00, and the standard check-out time is by 12:00.

What amenities, facilities, and services are offered at Sheraton Hanoi West?

Popular amenities and services at Sheraton Hanoi West include Shuttle service.

Is breakfast available at Sheraton Hanoi West?

Yes, Sheraton Hanoi West provides breakfast. Options include American, Asian, Continental, Italian, Vegan, Vegetarian.

Are pets allowed at Sheraton Hanoi West?

No, pets are not allowed at Sheraton Hanoi West.

How do I get to Sheraton Hanoi West from the nearest airport?

The nearest airport is Noi Bai International Airport, located about about 39 mins from hotel by car (26.3 km) away.

Does Sheraton Hanoi West offer airport transfer services?

Yes, Sheraton Hanoi West offers airport transfer services. Contact the hotel in advance to confirm availability and fees.

About This Property

Nearest AirportNoi Bai Intl. Airport
Distance to Airport28.28KM
Nearest Train StationSapa Train
Distance to Train Station9.76KM
Average Price FromPHP15763
Hotel Star Rating5