To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(78)
Positive reviews(78)
Reviews with photos/video(25)
Awesome rooms(22)
Delicious breakfast(20)
Convenient location(13)
Perfect for business trips(7)
Friendly front desk staff(7)
Close to scenic area(7)
Large rooms(6)
Comfortable bed(3)
Guest User
Minerva Suite with Balcony
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 3, 2025
This hotel’s location is very good. We can walk to several tourist attractions and famous restaurants. All the staff are so friendly and helpful. We appreciated them very much. Plus the breakfast is tasty and fresh.
Yee11
Premier Double Or Twin Room
Stayed in Dec 2024
Couples
28 review
5.0/5
Outstanding
Posted on Jan 13, 2025
I recently stayed at Minerva Premium Hotel in Hanoi, and it was an excellent choice. Understand the hotel is new as only opened 4 months ago.
The hotel is located just a few minutes’ walk from the Old Quarter, making it incredibly convenient to explore the heart of the city and also near the night market but only for weekend.
I stayed in a king-bed room, which was spacious, modern, and impeccably clean. The room had a very comfortable bed, and thoughtful touches like complimentary tea and water added to the comfort.
Two highlights was the hotel’s massage spa and also their restaurant. They offer discounts during certain periods, making it a great value for a relaxing experience. The staff was friendly and professional, ensuring a truly rejuvenating time.
Another great feature is the laundry service. If you drop your laundry off by 9 AM, they’ll have it ready the same day by 7 PM for a reasonable fee—perfect for travelers on the go.
The hotel also has a rooftop sky bar with beautiful views, which made for a relaxing evening after a day of exploring. Breakfast was served in the restaurant with both buffet and à la carte options, and it offered a good variety of local and international dishes.
The staff truly went above and beyond to make my stay comfortable, always attentive and helpful with any requests. Overall, Minerva Premium Hotel exceeded my expectations.
6/10
Samantha Fong MC
Deluxe Double Or Twin Room
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 24, 2025
Highly recommend! Book it.
Amazing hospitality and services shown by the team.
The location is superb, room is clean.
The only feedback is the room that we booked does not have a window.
We will definitely come back if we are heading to Hanoi again.
Yeong Sheng
Premier Room with Balcony
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 21, 2024
I can't recommend this hotel enough! The rooms were spotless, and the facilities were fantastic. What really stood out was the incredibly friendly and helpful staff.
We left our luggage with the hotel after checking out so we could explore the city before our 7 PM pick-up. The staff even offered to let us use their washroom to freshen up later in the day (though we didn't end up needing to). They also provided us with bottled water and snacks for our onward journey, which was a lovely touch. I would absolutely recommend this hotel to anyone
Response from Property: Xin chào Yeong Sheng, Thank you so much for choosing Minerva Premium Hotel for your recent holiday and for taking the time to share your experience with other travelers. It was a pleasure to read your comments and learn that you enjoyed your stay. We are thrilled that you had a wonderful experience with us. Minerva Premium Hotel team greatly appreciates your praise. Once again, thank you for sharing, and we look forward to welcoming you back to Minerva Premium Hotel once again in the near future! Warmly regards, Minerva Premium Hotel Team
Guest User
Minerva Suite with Outdoor Jacuzzi
Stayed in Aug 2024
Travel with friends
16 review
4.0/5
Very Good
Posted on Oct 8, 2024
The staff was friendly. Hotel manager was very hands on and interactive. Breakfast was average.
6/8
Response from Property: Xin chào, Thank you so much for choosing Minerva Premium Hotel for your recent holiday and for taking the time to share your experience with other travelers. It was a pleasure to read your comments and learn that you enjoyed your stay. We are thrilled that you had a wonderful experience with us. Minerva Premium Hotel team greatly appreciates your praise. Once again, thank you for sharing, and we look forward to welcoming you back to Minerva Premium Hotel once again in the near future! Warmly regards, Minerva Premium Hotel Team
Duli
Junior Suite with Cathedral-view
Stayed in Sep 2024
Couples
5 review
5.0/5
Outstanding
Posted on Nov 8, 2024
Good location, very friendly staff, wide selection of breakfast.
Response from Property: Dear Duli, Thank you so much for your great words on our Minerva Premium Team! What a terrific review! It is so delightful to know that you have enjoyed your time at our palace. Your beautiful compliments on our room facilities, breakfast and staffs really make our day and encourage us a lot on our way of keeping up the good work. We look forward to welcoming you back to Minerva Premium Hotel for another special stay. We wish you all the best and happy travel! Kind regards, Minerva Premium Team
Andy Sach
Deluxe Double Or Twin Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 1, 2024
Solo
Hotel staff is very friendly and helpful. It is a small hotel and brand new. Good Location. Reception staff is a gem. Kate at front office is one of nicest lady I have ever met, she guided me about Hanoi for my short trip and she is very polite and has a beautiful smile everytime you pass front desk. They have good breakfast in the morning, Fiona in the restaurant provided excellent service and definately an asset to this hotel. They have a rooftop bar to enjoy Beer in the evening. Lot of shopping and good options around the hotel within 10 mins walk. I will definately stay here during my next visit and would like to recommend it to everyone.
6/8
Response from Property: Xin chào Andy Sach, Thank you so much for choosing Minerva Premium Hotel for your recent holiday and for taking the time to share your experience with other travelers. It was a pleasure to read your comments and learn that you enjoyed your stay. We are thrilled that you had a wonderful experience with us. Minerva Premium Hotel team greatly appreciates your praise. Once again, thank you for sharing, and we look forward to welcoming you back to Minerva Premium Hotel once again in the near future! Warmly regards, Minerva Premium Hotel Team
Yohn Ong
Minerva Suite with Outdoor Jacuzzi
Stayed in Jul 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 3, 2024
Great location, clean and good service. Room as picture shows.
Response from Property: Dear yohn ong, "Thank you" is not enough to express our appreciation for your kind words about our high standard of service. We take great pride in our friendly and caring staff, the comfortable and luxurious suites, and the relaxing atmosphere at Minerva Premium Hotel and Spa that made your stay so enjoyable. We are committed to maintaining this level of excellence to ensure all our guests have a perfect experience. Regarding to your feedback about vegetarian food corner which we will try our best to make it more options for guests but we also can customize your orders upon your request. We look forward to welcoming you again! Best regards, Minerva Premium Hotel Team
Anonymous User
Deluxe Double Or Twin Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 27, 2024
I had tried 3 different hotels in Hanoi recently and Minerva was the best out of all. Breakfast choices were great, cleanliness were at its tip top, and the pictures on trip.com look exactly to the actual room. Regretting my decision not to go back to Minerva and ended up w my current hotel instead.
Response from Property: Dear our valued guest, Thank you so much for your great words on our Minerva Premium Team! What a terrific review! It is so delightful to know that you have enjoyed your time at our palace. Your beautiful compliments on our room facilities, breakfast and staffs really make our day and encourage us a lot on our way of keeping up the good work. We look forward to welcoming you back to Minerva Premium Hotel for another special stay. We wish you all the best and happy travel! Kind regards, Minerva Premium Team
Yi Da
Deluxe Family Room
Stayed in Nov 2024
Solo travelers
30 review
4.2/5
Very Good
Posted on Jan 1, 2025
good location good facilities clean and posh room
service by staff can be improved.
Response from Property: Dear Yida, Thank you so much for your great words on our Minerva Premium Team! What a terrific review! It is so delightful to know that you have enjoyed your time at our palace. Your beautiful compliments on our room facilities, breakfast and staffs really make our day and encourage us a lot on our way of keeping up the good work. We look forward to welcoming you back to Minerva Premium Hotel for another special stay. We wish you all the best and happy travel! Kind regards, Minerva Premium Team
14M33rcado08
Deluxe Double Or Twin Room
Stayed in Oct 2024
Couples
5 review
5.0/5
Outstanding
Posted on Nov 20, 2024
Very great service and also great staffs!! Highly recommended if you want to feel comfortable in your stay.
Response from Property: Dear John, Thank you so much for your great words on our Minerva Premium Team! What a terrific review! It is so delightful to know that you have enjoyed your time at our palace. Your beautiful compliments on our room facilities, breakfast and staffs really make our day and encourage us a lot on our way of keeping up the good work. We look forward to welcoming you back to Minerva Premium Hotel for another special stay. We wish you all the best and happy travel! Kind regards, Minerva Premium Team
Guest User
Premier Room with Balcony
Stayed in Sep 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Oct 15, 2024
Location is good. Very convenient. Walking distance to almost all popular eateries and attractions. Room is huge( deluxe room with balcony). Breakfast is ok. Service excellent.
Response from Property: Xin chào, Thank you so much for choosing Minerva Premium Hotel for your recent holiday and for taking the time to share your experience with other travelers. It was a pleasure to read your comments and learn that you enjoyed your stay. We are thrilled that you had a wonderful experience with us. Minerva Premium Hotel team greatly appreciates your praise. Once again, thank you for sharing, and we look forward to welcoming you back to Minerva Premium Hotel once again in the near future! Warmly regards, Minerva Premium Hotel Team
Guest User
Premier Double Or Twin Room
Stayed in Oct 2024
Couples
1 review
4.7/5
Amazing
Posted on Dec 3, 2024
Located conveniently in Old Quarters with excellent hospitality! Highly recommended!
Response from Property: Dear our valued guest, Thank you so much for your great words on our Minerva Premium Team! What a terrific review! It is so delightful to know that you have enjoyed your time at our palace. Your beautiful compliments on our room facilities, breakfast and staffs really make our day and encourage us a lot on our way of keeping up the good work. We look forward to welcoming you back to Minerva Premium Hotel for another special stay. We wish you all the best and happy travel! Kind regards, Minerva Premium Team
Milne
Premier Room with Balcony
Stayed in Aug 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Exceptional front desk staff, that initiated contact ahead of arrival, offered car pick-up at standard rates, very helpful and friendly - thanks Jamie and others!.
Good breakfast selection, comfortable bed and room, mini balcony for view and fresh air.
Rooftop Skybar newly opened and not busy but as for all other personal servies, friendly and obliging.
Very recommendable for a comfortable stay in the heart of Hoan Kiem.
Response from Property: Xin chào Milne, Thank you so much for choosing Minerva Premium Hotel for your recent holiday and for taking the time to share your experience with other travelers. It was a pleasure to read your comments and learn that you enjoyed your stay. We are thrilled that you had a wonderful experience with us. Minerva Premium Hotel team greatly appreciates your praise. Once again, thank you for sharing, and we look forward to welcoming you back to Minerva Premium Hotel once again in the near future! Warmly regards, Minerva Premium Hotel Team
ARTEM888
Deluxe Double Or Twin Room
Stayed in Jul 2024
Solo travelers
107 review
5.0/5
Outstanding
Posted on Aug 20, 2024
Despite an unpleasant check-in process due to mistakenly booking a room without a window, and spending a couple of hours trying to change the reservation through trip.com without success, my stay at the hotel was very comfortable. The staff is well-trained, the rooms are clean and cozy, and the breakfast is excellent. The service is top-notch, truly five-star level. I highly recommend this hotel.
Response from Property: Dear Artem888, "Thank you" is not enough to express our appreciation for your kind words about our high standard of service. We take great pride in our friendly and caring staff, the comfortable and luxurious suites, and the relaxing atmosphere at Minerva Premium Hotel and Spa that made your stay so enjoyable. We are committed to maintaining this level of excellence to ensure all our guests have a perfect experience. Regarding to your feedback about vegetarian food corner which we will try our best to make it more options for guests but we also can customize your orders upon your request. We look forward to welcoming you again! Best regards, Minerva Premium Hotel Team