Guest User
November 14, 2024
My husband and I suffer from claustrophobia so we wanted to book a room with a window. An agent called Minh Thu, Golden Sea Travel booked for us a deluxe room with balcony at Ancient Paradise in Hà Nội and we paid premium price in advance. When we arrived, the hotel told us that the room we booked wasn’t available 🥲. We were extremely tired, but patiently waited for their arrangement. They transferred us to another of their hotels called AMARA HANOI HOTEL, which we were told was better and had a room for us with a window. We were desperate so we grateful to find a room without a balcony, but a window. Hey ho, the window isn’t a proper window; no light could get in ( see the photos underneath for reference). Furthermore, building work going on above our room was terribly noisy and disturbing. We couldn’t sleep well. We got no compensation for the inconveniences, but charged more! It was hell for us. Their hotel chain has left bitter taste in our mouth. However, the location was good and some of the staff were kind and helpful.