Haoyi Hotel(Hangzhou West Lake Southern Song Yujie store) Guest Reviews
4.6/5
Very Good
6828 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(6828)
Positive reviews(6672)
Reviews with photos/video(1725)
Easy to get around(1100)
Close to metro(624)
Friendly front desk staff(563)
Convenient for shopping(322)
Delicious breakfast(282)
Average sound insulation(200)
Tasty coffee(52)
Has rooms for families(39)
Negative reviews(156)
Guest User
Premier Family Room
Stayed in Feb 2025
Family
1 review
5.0/5
Outstanding
Posted on Apr 2, 2025
We had a lovely stay here, especially 瑞瑞 is very kind and helpful. We checked in before 12 oclock which is convenient for us. Pillow is also comfortable. Hotel location is perfect, close to Xi Hu, Qing He Fang, in77 mall, and metro station. Robot is available in the hotel to help guests.
Response from Property: Dear, thank you very much for your recognition of our store. Beautiful things always make people linger. I hope you can share this beauty with your relatives and friends. At the same time, I also hope that you can continue to pay attention to Haohao. We will continue to bring you more surprises. See you next time!
Guest User
Premier Family Room
Stayed in Feb 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 1, 2025
The location is walking distance to Hefang street. the room is very neat and at a reasonable price.
Response from Property: A smile, a look of affirmation, a word of encouragement are all thanks for having you, please come often!
Boon How
Comfy Double Room
Stayed in Feb 2025
Couples
3 review
5.0/5
Outstanding
Posted on Mar 31, 2025
Location strategy at 三元坊, near by alot of stores and good services. Thank for the souvenir from the hotel.
Response from Property: All encounters in the world are reunions after a long separation. Every journey in life is engraved with each other's figures. May you have Haohao by your side and the breeze by your side on every journey in your life!
Suat Pey
Premier Family Room
Stayed in Feb 2025
Family
1 review
5.0/5
Outstanding
Posted on Mar 31, 2025
Thank you to all staffs of Haoyi hotel, especially Mr Wu who helped me the whole process to get my lost thing.
Response from Property: When I first met you, it was like an old friend returning. Ten miles of spring breeze is not as good as your recognition. Haohao’s partners are very happy to get your recognition. There is no best, only better! Haohao will continue to work hard and keep moving forward! I wish you a happy life and look forward to meeting you again.
来自星星的我
Premier Twin Room
Stayed in Feb 2025
Travel with friends
1 review
1.7/5
Posted on Mar 26, 2025
1-Star Stay – Noisy Room, Rude Staff & Fake Review Tactics
I’m glad I only stayed one night at this hotel. Despite requesting a quiet, NON-corner room in advance, I was given a noisy CORNER room with zero regard for my needs. When I complained, the receptionist dismissed me and told me to cancel my booking if I wasn’t happy—completely unprofessional.
The worst part? At checkout, the staff offered me "雪花酥" in exchange for a 5-star review. This proves they care more about fake ratings than fixing real issues. Avoid this hotel if you expect honesty, good service, or a peaceful stay.
PS: The room size is extremely small for even just 2 ladies to walk around.
Response from Property: 尊敬的賓客:您好!很抱歉沒能給您帶來滿意的入住體驗,入住期間您有任何問題都可以隨時聯繫我們處理哦。也很感謝您給我們提出的寶貴意見,我們後期會更多的徵詢客人入住意見,提升酒店品種,增加客人的入住好感,祝您旅途愉快~~
Guest User
Comfy Double Room
Stayed in Feb 2025
Solo travelers
4 review
5.0/5
Outstanding
Posted on Mar 25, 2025
Really surprised by the high quality of the hotel . Good location close to the metro and touristic center. The staff speak English and wre very friendly and helpful. Highly recommended
Response from Property: I like to bathe in the warm sunshine and breathe the fragrance of flowers and plants in the poetic season. Thank you for your recognition of Haohao. The unchanging belief in our hearts has become more firm. All Haohao is looking forward to your visit again.
eggbud
Delightful Zero Pressure Double Bed Room
Stayed in Feb 2025
Couples
3 review
4.2/5
Very Good
Posted on Mar 28, 2025
Room is on the small side considering it's in china. Toilet is feeling Abit run down. The charger plugs on my side is broken...
Overall I find it Abit painful to stay in. It's acceptable but comparing with the one I had in another city with the same price, this is considered not very good...
Not bed bugs or things like that so still ok.
Location is fine, behind is the walking street
Response from Property: Dear guests, hello! First of all, thank you very much for your recognition of the location of our hotel. We sincerely apologize for the shortcomings you mentioned and hope for your understanding. We will record, rectify and analyze in detail. We believe that you will be satisfied with your stay next time. The entire hotel staff warmly looks forward to seeing you again!
Poh Yee
Comfy Double Room
Stayed in Feb 2025
Family
2 review
5.0/5
Outstanding
Posted on Mar 27, 2025
Located nearby to the main attraction 南宋御街,few mins walking from Metro, and just behind 凤凰寺。You can also walk or rent a bicycle to Westlake, about 1.5km distance.
Hotel is not that big, no bidet but clean and service is good, staffs are friendly and free coffee provided (Luckin coffee beans).
Response from Property: 尊敬的顧客:您好!非常感謝您選擇入住昊頤大酒店並分享您的入住體驗!非常感謝您對酒店員工服務的認可哦,您的滿意是我們最大的動力!我們將繼續本着“與客為尊,盡善盡美”的服務理念,努力給每位賓客提供更體貼的服務體驗,最後期待您再次光臨昊頤大酒店,祝您身體健康!工作順利
William Koak
Premier Twin Room
Stayed in Feb 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 21, 2025
Hotel location is near and convenient. It is my first time booking at this location and I never regret it. There is also a bar just right beside the hotel namely “Tapdog” which opens till midnight. I will come back to this hotel again. Thank you so much. At the end of my stay, the hotel staff also give me freebies such as their local delight pastries, totally appreciate their hospitality and services.
Response from Property: Dear customers, every bit of your support is our greatest encouragement and motivation. We treat every evaluation of yours sincerely. We hope that you will still visit us in the future. We greet you softly and wish you happiness.
Thi Thu Phuong
Guestroom (2 Beds)
Stayed in Feb 2025
Travel with friends
3 review
5.0/5
Outstanding
Posted on Mar 18, 2025
Hotel Haoyi is in a nice neighborhood, near West lake, and very convenient for public transportation. The staffs are nice and support us a lot even we are not in the same language.
6/9
Response from Property: Time is like water, always silent. If you are well, Haohao will have sunny days every day! Thank you for your high praise for Haohao. Let's meet again next time.
Bearchan90
Premier Family Room
Stayed in Feb 2025
Family
5 review
4.7/5
Amazing
Posted on Mar 15, 2025
Hotel is in a great location, when you walk out from the hotel you can see there are lots of restaurants and cafes on the street. There is a Lawson just opposite the hotel. Very convenient.
Cleaniness: good overall, just the bathroom has an odour smell. The rest is good.
Response from Property: 親,您的建議我們收到了,今天就完成了所有的調整,期待您再次入住,給您一個完全不一樣的體驗。
Tuong nhu
Delightful Zero Pressure Double Bed Room
Stayed in Feb 2025
Travel with friends
4 review
4.2/5
Very Good
Posted on Mar 12, 2025
Convenient location, walking proximity to West Lake, Hefang and in77 (city centre). There are many shops nearby.
Staff is friendly enough and helped me order takeaway.
Breakfast is included but not anything special
Response from Property: Dear guests: Hello! The stream flows slowly, and time is soft. Thank you for your support. We will continue to provide the same good quality and more perfect service as always. Thank you for your support and love. We look forward to your visit again and wish you a happy every day!
Anonymous User
Guestroom (2 Beds)
Stayed in Feb 2025
Family
4 review
5.0/5
Outstanding
Posted on Mar 12, 2025
Good service. The location is near to a metro station and shopping street and west lake. (Note: When using Didi to drop off at the hotel, choose the hotel parking 停车场 for more convenient drop off.)
Response from Property: 非常感謝您的昊頤酒店的鼓勵與推薦!金獎銀獎不如您的誇獎,金盃銀盃不如您的口碑,我們不會讓您失望!祝:萬事如意!
Sawitri
Delightful Zero Pressure Double Bed Room
Stayed in Feb 2025
Family
1 review
5.0/5
Outstanding
Posted on Mar 11, 2025
Nice hotel with friendly staff , close distance to dingan station exit d . Easy to walk to hefang old street . Take didi to xihu in just 5 mins.. Best location to recommend u guys stay here
Response from Property: Dear guests: Hello! Thank you for choosing Haoyi Hotel. The West Lake is surrounded by the lake. The hotel is about 15 minutes' walk from the nearest point of the West Lake (Park 1), or you can take the bus 3 stops away (2 minutes' walk from the hotel to S Sanyuanfang Station, take Bus No. 7 to the north line to Park 1 (West Lake), Dongpo Road Pinghai Road Intersection (Music Fountain), Children's Palace (Broken Bridge), Geling (Baochu Pagoda), Yue Temple, Botanical Garden, Lingyin, etc.; take You 2 (Y2) to the south line to Qianwang Temple (West Lake), Nanshan Road Wansongling Road Intersection (Wansong Academy), Changqiao, Jing Temple (Leifeng Pagoda), Su Causeway, Lingyin and other attractions; the hotel breakfast will launch new products from time to time, and we also look forward to your opinions and suggestions. I believe that with your help, we will do better and better, and look forward to your next visit!
Makoae Sehapa Mosothoane
Comfy Double Room
Stayed in Feb 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 9, 2025
I enjoyed my stay a lot, and the staff was really helpful and very friendly, I recommend a stay there.
Response from Property: 尊敬的顧客,非常感謝您在這麼多酒店中選擇杭州昊頤酒店,很高興您能喜歡我們酒店。新中式裝修風格,西湖煙雨般細膩的服務等您再來體驗。昊頤酒店時刻為賓客的入住體驗做考慮,我們會越來越好,也希望您能常來能越來越喜歡我們酒店。我們懷着誠摯的熱情和周到的服務期待您的再次入住。