Jinjiang Metropolo Hotel Hangzhou East Railway Station Reviews
Jinjiang Metropolo Hotel Hangzhou East Railway Station
Building A, No. 553 Dongning Road, Shangcheng District, Hangzhou, Zhejiang, 310000, ChinaSee Hotel Details
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1 night
Guest Reviews
9.1/10
Good
1778 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.1
Amenities9.1
Service9.1
Cleanliness9.2
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All reviews(1778)
Positive reviews(1716)
Reviews with photos/video(276)
Convenient location(331)
Easy to get around(284)
Close to train station(160)
Classy environment(116)
Delicious breakfast(104)
Friendly front desk staff(89)
Perfect for business trips(82)
Awesome gym(5)
Negative reviews(61)
Anonymous User
Fashion Business Room
Stayed in Feb 2025
Business traveler
38 review
6.5/10
Posted on Mar 24, 2025
Location is good. Room is clean. The towels were smelly. Need better washed towels
Response from Property: Dear Guest,Greetings! Thank you sincerely for choosing to stay with us and for taking the time to share your valuable feedback18. We are delighted to learn that you were satisfied with our hotel's location and room conditions, which represent the fundamental service standards we strive to uphold;Regarding the towel odor issue you mentioned, we deeply apologize. Hygiene and cleanliness are our top priorities in hotel services, and such an oversight is truly unacceptable;We have immediately communicated with the housekeeping department to conduct a comprehensive inspection and replacement of all towels, while reinforcing detailed management of our cleaning procedures to prevent recurrence;Your feedback serves as a vital driving force for our continuous improvement8. Should we have the opportunity to welcome you again, we will ensure an even more meticulous and reassuring stay18. For any further suggestions, please feel free to contact the front desk at any time—we are fully committed to addressing your needs;Once again, thank you for your understanding and constructive reminders. We eagerly anticipate your next visit;Wishing you all the best!
林.秀英
Very Sassy Twin Room
Stayed in Nov 2024
Family
5 review
9.0/10
Great
Posted on Jan 14, 2025
Room clean but i request 3 non smoking room because having child.
room 1,2 ; clean room
room 3 ; clean room but in the bathroom have a lot of smoking.
Thank housekeeper to change blanket everyday.
Place
Easily to travel, very nearest metro and railway .
Response from Property: Dear guest, hello: Thank you for choosing to stay. During your stay, there must have been some areas where we did not do enough, which led to such a review and caused you a bad service experience. We apologize once again. Entering the capital city, we apologize for any inconvenience caused during your stay. We didn't do our best, which disappointed you, the customer. Thank you very much for your frank pointing out our shortcomings. I believe that we, the people of the capital city, will actively improve. We hope that you can stay in the capital city again and experience our services again. We hope to become your friend and have your encouragement on the path of growth in the capital city. We hope that you can give us another opportunity to serve you. Thank you!
Singapore Frequent Traveller
Very Sassy Twin Room
Stayed in Feb 2025
Couple
7 review
9.0/10
Great
Posted on Mar 24, 2025
Value for monies.
As everything inside room is very class, new and clean. The 2 beds are double-bed size for Twin Room.
Hotel is 5mins walk to Metro station and High Speed train station. Foods wise, nearest restaurants are in the B1 of High Speed station. There is a small noodle shop next to hotel entrance and Luking coffee nearby
Response from Property: Dear guest: Thank you for choosing to stay at the Capital Hotel. We sincerely appreciate your ability to speak frankly about the shortcomings in the service. We deeply apologize for your unpleasant experience during your stay - our failure to provide high-quality service was our negligence, and your feedback is the most valuable gift on our journey of growth; We have deeply reflected on this issue and will strengthen employee training and process optimization, striving to provide more professional service quality for every guest in the future. We sincerely hope that you can give us another chance to return to the capital and experience our improvements and sincerity. If you are willing to continue pushing us forward, please feel free to contact our customer service team (phone/email) at any time, and we will reserve exclusive benefits for you. Thank you again for your tolerance and trust. Congratulations to Shi Qi!
radakrishnan harikrishnasamy
Super Sassy Double Room
Stayed in Feb 2025
Business traveler
8 review
9.5/10
Amazing
Posted on Mar 18, 2025
My first time and I am impressed with the front office friendly engagement despite language limitation. Room very spacious for single occupancy, comfortable bed after a hard days work. Complete toilettories.utilities functiojing well. Really no cigarette encounters in the room and toilet. Helpful front desk when i needed iron and ironing board.When i think Hanghou,Metropolo will top my accomodation list.
Response from Property: Dear guest, first of all, thank you very much for your valuable evaluation of our hotel! Your satisfaction is our greatest motivation, and we are immensely pleased that our efforts have been recognized by you. Your every compliment is like a spring breeze brushing our faces, making us feel warm. We have always been committed to providing every guest with a warm and comfortable accommodation experience. Seeing that you have also given high praise in terms of catering, it makes us more confident that our efforts have not been in vain. Here, we sincerely thank you for your support and trust. Your satisfaction is the direction for us to move forward. The hotel is located in the transportation hub of Hangzhou - Hangzhou East Railway Station, within a 10 minute walk of Hangzhou East Railway Station and the subway. In addition to being close to the East Station, the hotel is also surrounded by delicious food, supermarkets, cinemas, and even more lively supermarkets by West Lake. Inside the East Station, there are Line 19, Line 1, Line 4, and Line 6, among which Line 19 leads to the airport and Line 1 leads directly to West Lake scenic area. We not only receive guests, but also friends from afar. We promise to continue to maintain high standards of service in the future, continuously optimize our service details, and make you feel the warmth of home every stay. Thank you again for your positive evaluation. We look forward to meeting you again and creating more wonderful memories together. Wishing you a happy life!
Cheng Soon
Very Sassy Twin Room
Stayed in Aug 2024
Couple
10 review
9.5/10
Amazing
Posted on Sep 5, 2024
I like the washing and dryer machines. If you arrive by train, walk to the east end and follow the sign towards the hotel. You will walk past the basement carpark toward lift number 8. You do not need to get to the ground level.
Staff can be more friendly. It was raining and i asked for an umbrella. The staff kept my room card in exchange.
Response from Property: Dear guest, hello: Thank you for sharing. During your stay, there must have been some areas where we did not do enough to give you such a review, which has caused you a bad service experience. We apologize once again. Entering the capital city, we apologize for any inconvenience caused during your stay. We didn't do our best, which disappointed you, the customer. Thank you very much for your frank pointing out our shortcomings. I believe that we, the people of the capital city, will actively improve. We hope that you can stay in the capital city again and experience our services again. We hope to become your friend and have your encouragement on the path of growth in the capital city. We hope that you can give us another opportunity to serve you. Thank you!!
Itkary
Super Sassy Double Room
Stayed in Jul 2024
Business traveler
8 review
10/10
Outstanding
Posted on Sep 2, 2024
I stayed only for a night
its close to Railway Station so super good
nice area around it
staff super friendly
Response from Property: Dear guests, hello! Thank you for taking your precious time to make precious comments for us. We serve every guest with a grateful heart, so that everyone can feel that the most intimate service is not luxurious decoration and materials, but the warmest care between people. Thank you for choosing us in the boundless network and being satisfied with our service. The hotel is uniquely located in the transportation hub of Hangzhou. Within an 8-minute walk from Hangzhou East Railway Station and the subway, the hotel is not only close to the East Railway Station, but also has food, supermarkets and cinemas around the hotel, or the supermarkets near the West Lake are more lively. There are Line 19, Line 1 and Line 4 in the East Railway Station, of which Line 1 can go to the airport and Line 1 can go directly to the West Lake Scenic Area. I really look forward to your visit again. I wish you good health, smooth work and all the best! Guests, thank you very much for your praise of our hotel, and we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to coming again. Have a nice trip! Guests, thank you very much for your praise of our hotel, and we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to coming again. Have a nice trip!
Guest User
Fashion Business Room
Stayed in Apr 2025
Solo traveler
1 review
9.0/10
Great
Posted on May 23, 2025
My room next to the lift, super noisy. Other than that, good hotel.
Response from Property: 尊敬的賓客:您好!給您此次的入住造成了不好的體驗,同時也非常理解您的心情,這是我們做不到位的地方,我們一定根據您所反饋的問題做出整改,有則改之,以客人入住體驗為重;同時也非常感謝您的監督,這是對我們工作的鞭策,我們會努力改正,努力學習,揚長避短。再次向您致歉,祝:一切順利!
James C+
Fashion Business Room
Stayed in May 2025
Solo traveler
7 review
8.0/10
Very Good
Posted on Jul 23, 2025
Close to the train station if you’re travelling to Suzhou
Response from Property: 風吹起如花般美麗的流年,而您的笑容搖晃搖晃,成為途途命途中的點綴,途途在這等您的再一次轉身,和我相遇ヾ(≧▽≦*)oヾ(≧▽≦*)o~~維也納國際酒店(杭州火車東站店)位於杭州東站東廣場出口東寧路,酒店地理位置優越,停車方便,火車、汽車、地鐵、公交等與酒店緊鄰,交通出行便利,期待下一次與您邂逅
Yik fui
Very Sassy Twin Room
Stayed in Jun 2024
Business traveler
20 review
8.0/10
Very Good
Posted on Jul 17, 2024
Helpful staff clean room near station but don’t come in summer .. your hotel room end up most comfortable in entire trip..
Response from Property: Dear guest, hello: Thank you for sharing again. During your stay, there must have been some areas where we did not perform well enough, which led to such a review. Our inadequate service has caused you a bad service experience, and we apologize once again. Entering the capital city, we apologize for any inconvenience caused during your stay. We didn't do our best, which disappointed you, the customer. Thank you very much for your frank pointing out our shortcomings. I believe that we, the people of the capital city, will actively improve. We hope that you can stay in the capital city again and experience our services again. We hope to become your friend and have your encouragement on the path of growth in the capital city. We hope that you can give us another opportunity to serve you. Thank you!!
郭子荧
Boutique 2-bed Room
Stayed in Dec 2024
Family
3 review
9.5/10
Amazing
Posted on Jan 6, 2025
The hotel is located at a very good location, easy to access both the town area and the airport. We could avoid heavy traffic in the town area by taking the mrt train and also get a cab to go to places. The concierge is very helpful and flexible when we raised an issue we are having in checking out. They gave us very good solutions and advices.
Response from Property: Hello, thank you for your support, as long as you like, all of our small partners will continue to work hard, keep moving forward, with our better service to meet you, but did not get your full screen of support, indicating that we can not do place, very sorry! Our hotel is located in the east square of Hangzhou East Railway Station, the East station has metro line 1, Line 4, Line 6, airport line 19, quiet, let you feel the deep bustling bustling time "Jiangnan memory, the most memory is Hangzhou" atmosphere, I wish your trip to Hangzhou is full of poetry; Across from the East station, there is food - Vientiane, Night snack City, 10 minutes; The weather is getting cold, please put on clothes to keep warm, O(∩_∩)O Thank you ~~~~
Guest User
Fashion Business Room
Stayed in May 2024
Couple
10 review
10/10
Outstanding
Posted on Jul 21, 2024
I recently stayed at this hotel and had a wonderful experience. The staff was friendly and accommodating, making me feel welcome from the moment I arrived. The room was clean, spacious, and tastefully decorated, providing a comfortable space to relax. The location was also convenient, with easy access to nearby attractions and public transportation. Overall, I highly recommend this hotel for anyone looking for a comfortable and enjoyable stay.
Response from Property: Dear guest, hello. Thank you for choosing our hotel. No matter how many advertisements there are, it's better to rely on word of mouth. We have always attached great importance to word-of-mouth promotion and the personal experience of each guest. As long as you come to the hotel, you are our valued guest. We are willing to do our best to make your trip to Hangzhou easy, enjoyable and pleasant. We look forward to your visit again and experiencing a different style; The hotel is located in the transportation hub of Hangzhou - Hangzhou East Railway Station, within a 10 minute walk of Hangzhou East Railway Station and the subway. In addition to being close to the East Station, the hotel is also surrounded by delicious food, supermarkets, cinemas, or even more lively supermarkets by West Lake. Inside the East Station, there are Line 19, Line 1, Line 4, and Line 6, among which Line 19 leads to the airport and Line 1 leads directly to West Lake scenic area. We sincerely look forward to your visit again. Summer has arrived, and the weather is hot. Please pay attention to sun protection O (∩_ ∩) O~~~~ Welcome to visit Hangzhou again!!!
HectorGarcia
Fashion Business Room
Stayed in May 2024
Solo traveler
19 review
10/10
Outstanding
Posted on Jun 13, 2024
Great location for a stop over to visit friends. The laundry and little gym is very good. Nice place and nice room.
Response from Property: Distinguished guests, hello! Thank you for taking your precious time to make precious comments for us, we are with a grateful heart to serve every arrival of the guests, so that everyone can feel the most intimate service is not luxury decoration and material, but the warmest care between people, Thank you for choosing us in the boundless network, and satisfied with our service, the hotel location is unique, located in the transportation hub of Hangzhou, from the Hangzhou East Railway Station and subway within 8 minutes walking distance, the hotel is not only close to the East Railway Station, There are food, supermarkets, cinemas around the hotel, or the shopping malls near the West Lake are more lively, there are line 19, line 1, line 4 in the East Railway Station, of which line 1 can go to the airport, line 1 can go directly to the West Lake scenic area, we sincerely look forward to your next visit. Wish you good health, smooth work and good luck in everything! Thank you very much for your good comments on our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, wish you a pleasant journey! Thank you very much for your good comments on our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, wish you a pleasant journey!
Guest User
Super Sassy Double Room
Stayed in Oct 2024
Business traveler
30 review
10/10
Outstanding
Posted on Dec 12, 2024
This hotel is very conveniently located near the Hangzhou east railway station. I stayed in this hotel before so i know for sure it will be a good experience. The hotel has very good laundry room with complete drier, and also very nice breakfast place
Response from Property: Dear guests, thank you very much for taking time out of your busy schedule to leave us valuable comments! We are deeply honored to be recognized by you, and your satisfaction is the driving force for our progress. We are very pleased to read your affirmation of the hotel environment, which makes us more convinced that our efforts are worthwhile. Here, we sincerely thank you for recommending to stay in our hotel. Your satisfaction and trust are of great significance to us, and we promise to continue to maintain and improve our service quality and provide a warm and comfortable accommodation experience for every guest who stays. The hotel has a unique geographical location, located in the transportation hub of Hangzhou, within 8 minutes' walk from Hangzhou East Railway Station and subway. Besides being close to the East Railway Station, the hotel has food, supermarkets and cinemas around the hotel, or the supermarkets near the West Lake are more lively. There are Line 19, Line 1 and Line 4 in the East Railway Station, of which Line 1 can go to the airport and Line 1 can go directly to the West Lake Scenic Area. Thank you again for your support and encouragement. We look forward to your coming again and promise to provide you with better service. I wish you a happy life and look forward to meeting you again!
SONG
Very Sassy Twin Room
Stayed in Sep 2024
Couple
5 review
6.5/10
Posted on Nov 20, 2024
Hotel location near to train station, but Bedroom window was unable to close fully and it caused lots of noise nuisance from night train.
Response from Property: Dear guest, hello: Thank you for choosing to stay. During your stay, there must have been some areas where we did not perform well enough, which led to such a review. Our inadequate service has caused you a bad service experience, and we apologize once again. Entering the capital city, we apologize for any inconvenience caused during your stay. We didn't do our best, which disappointed you, the customer. Thank you very much for your frank pointing out our shortcomings. I believe that we, the people of the capital city, will actively improve. We hope that you can stay in the capital city again and experience our services again. We hope to become your friend and have your encouragement on the path of growth in the capital city. We hope that you can give us another opportunity to serve you. Thank you!
Lai Wai Mun
Very Sassy Twin Room
Stayed in Sep 2024
Couple
3 review
6.5/10
Posted on Nov 13, 2024
Hotel is on the right side of the HSR station, about 5-7 min walk on flat ground.
Beddings are fairly comfortable, but cigarette smoke from other rooms in the hotel can be detected from the central aircon system. For this reason, i will not come back to this hotel again.
The hotel does not have room service though there is an eatery next door serving chinese food and an outdoor cafe, and Luckin Coffee. Soundproofin is not ideal and when we asked for a quieter room, we were given ear plugs instead.
Response from Property: Dear guest, hello: Thank you for choosing to stay. During your stay, there must have been some areas where we did not perform well enough, which led to such a review. Our inadequate service has caused you a bad service experience, and we apologize once again. Entering the capital city, we apologize for any inconvenience caused during your stay. We didn't do our best, which disappointed you, the customer. Thank you very much for your frank pointing out our shortcomings. I believe that we, the people of the capital city, will actively improve. We hope that you can stay in the capital city again and experience our services again. We hope to become your friend and have your encouragement on the path of growth in the capital city. We hope that you can give us another opportunity to serve you. Thank you!