Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.3
Service9.6
Cleanliness9.5
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Delicious breakfast(479)
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Perfect for kids(178)
Tasty restaurant(141)
Has rooms for families(48)
Negative reviews(43)
Guest User
Special Queen Room
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 25, 2025
Everybody at the hotel was nice and helped us with all of our needs during our stay, the front desk girl Yuan yuan was able to get us extra help when we needed guide to visit local site. Overall great location and service , will definitely stay again in the future .
Response from Property: 親愛的客人,看到您的肯定,我們整個團隊都特別暖心!能讓每位客人感受到家一樣的温暖,是我們最在意的事~圓圓聽説您想找導遊時,立刻就聯繫了相熟的本地嚮導,就怕耽誤了您的行程——她總説“客人的事就是最要緊的事”,這會兒知道您滿意,估計要偷偷給自己加個雞腿啦~地理位置方便、服務能跟上,就是我們努力的目標。您説“以後一定再來”,這話比任何獎勵都讓我們有動力!我們已經開始期待您的下次入住啦!
Anonymous User
Special Queen Room
Stayed in Mar 2025
Family
3 review
7.5/10
Posted on Apr 26, 2025
Nice environment, literally surrounded by nature. Unfortunately the housekeeping and upkeep of hotel facilities are not compatible with the price. Our room door alarm was oversensitive and the staff taught us to slam the door to stop it. The housekeeper did not ensure the bathroom supplies were refilled before our check-in. The hotel staff were kind enough to upgrade our rooms, however we were being placed at the ground floor area, directly facing their event hall, we were hearing the walking and talking noises along the corridor. They are the only hotel that charged for bottled water.
Response from Property: 尊敬的客人,感謝您的入住與反饋!關於您提到的瓶裝水問題,酒店客房內的基礎礦泉水本是為客人免費提供的(每間房每日定量補充),您入住期間一次性額外增加的8瓶礦泉水也沒有收取您的費用,無需額外説明哦~!您提到的客房清潔和設施維護問題我們已重點改進,期待未來能以更細緻的服務迎接您~祝您一切順利!
Mingqin
Comfy Family Friendly Room
Stayed in Apr 2025
Family
7 review
10/10
Outstanding
Posted on May 30, 2025
Amazing service! They really went out of their way - Ying Ying from the front desk gave us a room upgrade, so many freebies, welcome fresh fruits and so many suggestions! Really cozy hospitality and service. Room was big and clean and very practical layout. Tea is good too. Breakfast good and the beautiful scenery of the tea plantation is so calm and serene beside the restaurant. Thank you Shusheng for a wonderful stay!
Response from Property: 尊敬的客人,您好!讀到您熱情洋溢的好評,我們滿心歡喜與感動!Ying Ying能為您帶來超預期的服務體驗,是我們莫大的榮幸!升級房型、贈送贈品與水果,分享遊玩建議,都是我們希望傳遞的貼心與温暖,很開心能讓您倍感温馨~房間的舒適整潔、茶韻的悠然、早餐的美味,還有茶園的寧靜美景,能收穫您的認可,讓我們充滿動力!每一次相遇都值得用心對待,期待未來還有機會為您打造更多美好回憶,我們在這裏等您再次光臨!
Guest User
Loft (Double Bed)
Stayed in Mar 2025
Family
4 review
10/10
Outstanding
Posted on Apr 30, 2025
The hotel is located in the green quiet area in the North West of the West Lake and is also close to the tea villages (we recommend hiking there, not just visiting the villages…).
The hotel has a nice atmosphere, comfortable rooms and a really extraordinary breakfast.
Coupled with there location it’s great for anyone who goes to Hangzhou and wants to include the West lake or the Longjing tea area in their trip.
Response from Property: 尊敬的客人,您好!感謝您如此用心地分享入住體驗!酒店藏身西湖西北的茶村祕境,徒步漫遊茶田小徑、感受「一步一景」的茶山詩意,正是我們想為客人呈現的深度旅行方式~很高興您能解鎖這份「沉浸式茶村生活」!客房的舒適氛圍、早餐的豐盛美味,還有得天獨厚的地理位置,能成為您行程中的「絕佳選擇」,讓我們倍感榮幸~若您對茶文化感興趣,下次不妨參與採茶炒茶體驗,親手製作一罐屬於自己的春日茶香~茶香悠悠,因緣相聚。期待您再次漫步茶園,在鳥鳴與風聲中續寫更多悠然時光,我們始終在這裏,以茶相迎,靜候歸期~祝您生活如茶般清潤,常伴美好!😊
Guest User
Special Queen Room
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 23, 2025
The service was very welcoming and the staff were extremely friendly and kind. The food served at the restaurant was very delicious with a beautiful view. would highly recommend 10/10
Response from Property: 尊敬的賓客,感謝您選擇殊勝龍井酒店並用心的分享入住體驗!殊勝龍井酒店前眺西湖,背靠靈隱,對門花圃,茶葉博物館、植物園、茅家埠等諸多景點都在2公里範圍內,環境優美,景色秀麗,是您休閑度假的不二之選,酒店餐廳浙菜新杭邦味道的表達,嚴格遵循的不時不食原則,俘獲了大批食客的“芳心”。餐廳外面的私家茶園,佔地十畝,不僅景色秀麗,而且還是我們口糧茶的來源。為了更好的服務客人,酒店大力推行一站式管家服務,入住期間有問題都可以聯繫我們管家,很高興我們酒店得到了您的認可,我們一定再接再厲,爭取給更多的客人,帶來關懷和温暖,期待您的再次光臨!
Anonymous User
Enjoy A Leisurely Summer Elegant Single Occupancy
Stayed in May 2025
Solo traveler
32 review
10/10
Outstanding
Posted on Jun 10, 2025
Overall is great. Got upgraded to a better room. Recommended to stay.
Response from Property: 尊敬的客人,您好!非常感謝您對我們酒店的高度認可與熱情推薦!為賓客升級體驗是我們希望帶來的小驚喜,能得到您的喜愛讓我們倍感榮幸。您的滿意是對我們最大的鼓勵,團隊將繼續秉持用心服務的理念,期待下次重逢時,依然能為您呈上超出期待的入住體驗!祝您生活順心,萬事勝意!
Guest User
Enjoy A Leisurely Summer Two Double Beds Family Room
Stayed in Jan 2025
Family
3 review
10/10
Outstanding
Posted on Feb 22, 2025
yuan yuan is very friemdly, service is good and place is beautiful
Response from Property: 尊敬的賓客,感謝您選擇殊勝龍井酒店並用心的分享入住體驗!殊勝龍井酒店前眺西湖,背靠靈隱,對門花圃,茶葉博物館、植物園、茅家埠等諸多景點都在2公里範圍內,環境優美,景色秀麗,是您休閑度假的不二之選。酒店的新中式建築風格,加上獨有的茶園景觀,更是增色不少,房間裏面也給客人準備了九曲紅梅和功夫茶具,讓您閑暇之餘可以和家人品茗聊天,我們推行的一站式管家服務深受客人好評,從您預訂到退房全程24小時跟蹤服務,讓客人在酒店有家一般的温暖是我們的共同追求,感謝您對管家圓圓服務的認可,期待您和親朋好友再次相約杭州,相聚殊勝,祝您生活愉快,事業順利!
River
Garden-View Twin Room
Stayed in Jul 2024
Family
1 review
10/10
Outstanding
Posted on Aug 14, 2024
Nice environment and good service 👍🏻
Response from Property: 尊敬的賓客,感謝您如此用心的分享入住體驗!殊勝龍井酒店坐落於美麗的西湖風景名勝區核心區域,周邊有靈隱寺、西湖等諸多景點;從酒店出發,步行15-20分鐘就能到達;我們全體殊勝人的追求就是滿懷歡喜心、分享心、服務心為所有來賓提供優質的服務和難忘的入住體驗,非常感謝您對酒店工作人員服務的認可,您的鼓勵是我們不斷前進的動力,期待您和親朋好友再次相約杭州,相聚殊勝,祝您生活愉快,事業順利!
Anonymous User
Guestroom - Courtyard-View (Double Bed)
Stayed in Dec 2023
Traveling with friends
2 review
10/10
Outstanding
Posted on Jan 27, 2024
We only stayed one night but everything was perfect. We had an amazing welcome and they even left us a surprise for my friend birthday!! Great breakfast with a view on the tea fields; the room was very clean and everyone made sure we had a great stay, including Jun Jun.
Response from Property: Dear guest, thank you for sharing your stay experience so carefully! Shusheng Longjing Hotel is located in the core area of the beautiful West Lake Scenic Area, surrounded by Lingyin Temple, West Lake and many other attractions. It can be reached by walking in 15-20 minutes from the hotel. The hotel's restaurant is adjacent to the tea garden, where you can have three meals a day. Enjoy delicious food in the beautiful scenery; as a tea culture-themed hotel in the scenic area, Jiuqu red plum and Kung Fu tea sets are also prepared for guests in the room, so that you can drink tea and chat with your family in your spare time; the hotel's buffet breakfast features Chinese snacks Mainly, we select local specialties so that you can experience the authentic taste of Hangzhou without leaving home; the one-stop butler service implemented by the hotel is well received by guests. During your stay, the butler will be your little strategist, providing you with Your birthday is a major personal holiday of the year, and the hotel is very happy to spend this wonderful time with you. Thank you again for your love for the hotel, and we look forward to seeing you and your relatives and friends in Hangzhou again for a wonderful gathering. I wish you a happy life and success in your career!
Xifeng
Garden-View Twin Room
Stayed in Jul 2023
Family
3 review
9.5/10
Amazing
Posted on Aug 22, 2023
We loved our stay, it’s a very tranquil hotel with a lot of greenery and provides a personal experience. The room had a courtyard view and was spacious and well appointed. Breakfast was traditional Chinese and very tasty. There are many great places to dine within a few minutes drive.
We would like to thank Junjun as she very helpful.
6/13
Response from Property: Dear guest, it is a pity that we did not give you a full five-point stay experience! Susheng Longjing Hotel overlooks the West Lake in front, with Lingyin in the back, flower garden opposite, tea museum, botanical garden, Maojia port and many other scenic spots are all within 2 kilometers. With beautiful environment and beautiful scenery, it is the best choice for your leisure and vacation. Living in the mountains, adjacent to the busy city, determines that our skills can perfectly radiate many scenic spots, and we can stay away from the hustle and bustle of the city. The hotel's new Chinese architectural style, coupled with the unique tea garden landscape, is even more colorful. The hotel's private tea garden echoes the surrounding flower gardens, adding to the icing on the cake; our garden restaurant serves a Chinese buffet breakfast in the morning, and the scallion noodles are a must, which is favored by many guests and is worth trying; in addition, handmade soybean milk and noodle soup Waiting is also a major feature of breakfast. Our one-stop butler service is well received by guests. From your reservation to check-out, the 24-hour follow-up service makes it our common pursuit to let guests have the warmth of home in the hotel. Your encouragement It is the driving force for our continuous progress. Thank you for your recognition of Junjun's service. I look forward to your coming again and give you a full five-point stay experience. I wish you a happy life! May all go well with you!
Guest User
Garden-View Twin Room
Stayed in Aug 2023
Family
16 review
8.5/10
Very Good
Posted on Sep 16, 2023
The hotel location is awesome, it’s very close to Lingyin template, only around 3 kilometers away. The breakfast is tasty, the dining area has great view.
Response from Property: Dear guest, we regret that we cannot give you a five-point stay experience! Shusheng Longjing Hotel is located in the core of the beautiful West Lake Scenic Area, with a ten-acre tea garden; it is within walking distance of Lingyin Temple, Botanical Garden, Quyuan Fenghe, Maojiabu, Longjing Tea Museum and many other attractions, making travel very convenient; from Starting from the hotel, you can walk about 2 kilometers to Lingyin Temple, a thousand-year-old temple; the hotel's Nanhang Luzan Garden Restaurant is the hotel's private ten-acre tea garden outdoors, with beautiful scenery and beautiful environment; the hotel's Chinese buffet breakfast features local Hangzhou selections The special delicacies provide guests with an authentic Hangzhou taste experience. Among them, the scallion oil noodles are a must-have and are loved by many diners in the hotel. They are worth trying. In addition, handmade soy milk, soup noodles, etc. are also a special feature of breakfast; In order to better serve guests, the hotel vigorously promotes one-stop butler service, with 24-hour tracking service from reservation to check-out, so that guests can experience the warmth of home in the hotel; thank you for your stay and wish you a happy life! May all go well with you!
Guest User
Guestroom - Courtyard-View (Double Bed)
Stayed in Oct 2023
Couple
2 review
10/10
Outstanding
Posted on Nov 16, 2023
Great hotel
Response from Property: 尊敬的賓客,感謝您如此用心的分享入住體驗!殊勝龍井酒店坐落於美麗的西湖風景名勝區核心位置,步行可達靈隱寺、植物園、麴院風荷、茅家埠、龍井茶博物館等諸多景點,出行十分便利;房間都是由專業的阿姨打掃,確保您入住的舒適性。酒店推行一站式管家服務,從您下訂單開始到退房結束,全程都有服務管家跟蹤您的服務需求並跟您分享酒店周邊的旅遊、餐飲訊息哦!再次感謝您對我們酒店的認可,您的鼓勵是我們前進的動力,期待您的下次入住,祝您生活愉快!萬事如意!
localer
Enjoy A Leisurely Summer Elegant Single Occupancy
Stayed in Sep 2023
Traveling with friends
27 review
9.0/10
Great
Posted on Nov 1, 2023
Classical
Response from Property: Dear guest, I am very sorry that I did not give you a full five-point stay experience during this stay! Shusheng Longjing Hotel is a tea culture theme hotel in the West Lake Scenic Area with a quiet environment; traces of tea can be seen everywhere here. The welcoming tea in the lobby, the free tea bags in the room and the private tea garden outdoors make you feel like you are in the world of tea. There are Lingyin Temple, West Lake, Botanical Garden and other scenic spots around, with lush vegetation and quiet environment. Our Garden Restaurant serves Chinese buffet breakfast in the morning, among which the scallion oil noodles are a must-try and are favored by many guests. It is worth trying. In addition, handmade soy milk and noodle soup are also a major feature of breakfast. Our one-stop butler service is well received by guests. We provide 24-hour tracking service from your reservation to check-out. It is our common pursuit to make guests feel the warmth of home in the hotel. We are very pleased to receive your likes. We look forward to your next visit and wish you a happy life!
Guest User
Comfy Family Friendly Room
Stayed in Apr 2025
Family
7 review
10/10
Outstanding
Posted on May 26, 2025
The room is OK. The whole hotel is decorated in ancient Chinese style. Longjing tea culture runs through the whole hotel. The breakfast is good, with oil residue in the noodles, which is very satisfying.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Hangzhou Shusheng Longjing Hotel! Even through the screen, I can feel your heartfelt love and recognition for this special achievement. Shusheng Longjing Hotel is located in the core area of West Lake Scenic Area, with its own ten acres of tea garden, beautiful surrounding environment and pleasant scenery. As a tea culture theme hotel full of Zen, we share the special food, beautiful accommodation and beautiful scenery with our guests with a heart of sharing and joy. Being courteous and polite to guests is our basic requirement for our employees. The hotel's Qincha experience is also a major special experience project of Shusheng. We hope that guests who come to Shusheng will not only have good food and accommodation, but also have a good experience. Thank you again for your commendation. Your affirmation is the greatest encouragement to us. We will continue to work hard to provide you with high-quality, efficient and warm service. All the staff of Shusheng are looking forward to meeting you and your family and friends in Hangzhou again. We wish you a happy life.
Guest User
Loft (Double Bed)
Stayed in Apr 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 25, 2025
The hotel environment is very good. We were a little dissatisfied with the original room type. The housekeeper Xiaomei solved the problem in time and changed us to a flat room. The stay was very good. The hotel is also close to Lingyin Temple.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for taking the time to share your stay experience! We are very pleased to know that Xiaomei can coordinate the change of room type for you in time, properly solve the problem, and let you have a comfortable stay experience. The hotel is adjacent to Lingyin Temple. The unique geographical location can bring convenience to your travel, which also makes us very happy. We have always hoped to provide every guest with considerate and thoughtful service. Your satisfaction is the greatest affirmation for us. I look forward to bringing you more wonderful experiences when we meet again next time! I wish you a happy life and all the best!