Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.2
Service9.6
Cleanliness9.5
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All reviews(871)
Positive reviews(862)
Reviews with photos/video(294)
Classy environment(172)
Delicious breakfast(161)
Tasty restaurant(60)
Close to scenic area(31)
Delicious buffet(17)
Stayed multiple times(15)
Garden view(15)
Offers pick-up/drop-offs(14)
Negative reviews(9)
Guest User
Yun Song Elegant Double Bed Room
Stayed in Jun 2025
Family
2 review
9.5/10
Amazing
Posted on Jul 3, 2025
We had a very good stay. Just a pity that the weather was too hot outside the hotel !
Response from Property: 尊敬的賓客您好!感謝您抽出寶貴時間與我們分享好評。很高興瞭解到您對在我們酒店的住宿體驗和服務很滿意!我一定會將您的鼓勵與同事們分享。誠摯期盼您再次光臨九里雲松,享受一段放鬆身心的度假之旅。
eeY
Yun Song Family Room
Stayed in Dec 2024
Family
9 review
10/10
Outstanding
Posted on Jan 17, 2025
Convenient location to West Lake and Linyin Temple, fantastic foods especially breakfast, good sized room with all amenities, staffs are nice and friendly.
Response from Property: 尊敬的賓客您好!感謝您選擇杭州九里雲松度假酒店,您對我們設施及服務的全面認可是我們的莫大欣慰。作為一家致力於為客人打造奢華動人感受的高品質酒店,我們堅持初心,將您的滿意和笑容視作對我們努力和付出的鼓勵。我們也期待着您的再次光臨!
Giselle CS
Yun Song Elegant Double Bed Room
Stayed in Oct 2024
Traveling with friends
3 review
10/10
Outstanding
Posted on Nov 27, 2024
Quaint and secluded hotel. Great ambience. Attentive staff. Food also excellent at restaurant. Good location for company retreat or special occasions
Response from Property: Greetings to our esteemed guests! Thank you very much for your generous review. We are pleased to know that you enjoyed the service and dining experience at Hangzhou Pins De La Brume. We believe that your review is a valuable reference for more travelers. We hope to see you again on your next trip to Hangzhou.
karenlee88
Yun Song Family Room
Stayed in Nov 2023
Family
4 review
10/10
Outstanding
Posted on Dec 31, 2023
The service was amazing and the hotel front has a patch of Longjing plants which is breathtaking
10 minutes walk to Lingyin temple
They used Le Labo toiletries too
Love our stay
Response from Property: Thank you for your stay, and thank you very much for your recognition and comments, we are glad that you had a great time here and look forward to meeting you next time.
Alberto
YunSong View Suite
Stayed in Jul 2023
Couple
2 review
10/10
Outstanding
Posted on Sep 9, 2023
Excellent service, room big and comfortable, we had fresh fruit every day. Hotel very close to West Lake. Breakfast absolutely great (western and chinese). Best option to visit West Lake.
Response from Property: Thank you very much for your generous review. We believe that your review is a valuable reference for more travellers. We hope to see you again on your next trip to Hangzhou.
Perlsteyn
Yun Song Elegant Double Bed Room
Stayed in Sep 2023
Business traveler
2 review
10/10
Outstanding
Posted on Oct 30, 2023
Excellent
Quiet place
Response from Property: Thank you very much for your generous review. We are grateful for your recognition and appreciate your kind words. We are delighted that you had a great time here and look forward to seeing you again.
Guest User
Yun Song Elegant Double Bed Room
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 9, 2025
The hotel is very good. The room and service are in line with expectations. The breakfast is also delicious. I also experienced the SPA. I will consider staying here next time. Except that the transportation is not very convenient (traffic control in Lingyin Scenic Area) (but it is still very close and convenient to Lingyin Temple)
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to share your positive review with us. We are glad to know that you are satisfied with our hotel and service. I will definitely share your encouragement with my colleagues. We sincerely hope that you will come to Jiuli Yunsong again and enjoy a relaxing vacation.
Tangtang
Yun Song Elegant Double Bed Room
Stayed in May 2025
Solo traveler
8 review
10/10
Outstanding
Posted on Jun 12, 2025
The front desk upgraded me to a garden view room. The room is very large and the view is very beautiful. The hotel is not large, but it has a sense of design. It focuses on tranquility and Zen, and is full of green. It is very healing. I like it very much. It is a very wonderful experience. I am very satisfied.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to share your positive review with us. I am glad to know that you are satisfied with the hotel environment and accommodation experience! I will definitely share your encouragement with my colleagues. I sincerely hope that you will come to Jiuli Yunsong again and enjoy a relaxing vacation.
Guest User
YunSong View Suite
Stayed in Apr 2025
Traveling with friends
9 review
9.2/10
Great
Posted on Jun 2, 2025
The hotel as a whole is not very big or new, but the rooms are quite large and exquisite. The service is very good. The staff at the front desk, restaurant and SPA are very enthusiastic and dedicated. The hotel is very close to Lingyin Temple and can be reached on foot, so if you take the bus to the hotel, Shilianting Station will skip the stop during peak season. You have to take the bus to Lingyin Bus Terminal and then walk back. It won’t take you too much distance.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!感謝您抽出寶貴時間與我們分享好評。很高興瞭解到您對在我們酒店的住宿體驗和服務很滿意!我一定會將您的鼓勵與同事們分享。誠摯期盼您再次光臨九里雲松,享受一段放鬆身心的度假之旅。
Guest User
YunSong View Suite
Stayed in Apr 2025
Family
8 review
10/10
Outstanding
Posted on May 28, 2025
The location is excellent, and it is very convenient to go to Lingyin Temple and Baile Bridge. The hotel environment is elegant, the restaurant dishes are delicious, and I especially like the hotel's breakfast, which is a combination of Chinese and Western. The Western bread and snacks are more authentic than many hotels. In the future, I will choose Jiuli Yunsong when I travel to Hangzhou. I like its low-key luxury
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your generous review. We are glad to know that you like the environment and dining experience of Hangzhou Jiuli Yunsong Resort Hotel. I believe your sharing will provide a valuable reference for more travelers. I hope we will have a chance to see you again on your next trip to Hangzhou.
Aiwandeyimiliuyue
Yun Song Elegant Twin Room
Stayed in Apr 2025
Family
18 review
9.0/10
Great
Posted on May 23, 2025
Overall it was pretty good, but I was also drunk that there was no hand sanitizer next to the basin in a five-star hotel, so I had to use shower gel instead. Also, the so-called free shuttle bus of the hotel came according to the shuttle bus time, one hour per day, which was very unfriendly. You can only call the shuttle bus, and if you can't pick up and drop off according to the guest time, don't mark it specifically to mislead the guests. The restaurant tasted good and the service was good. You can extend the check-out to 1 o'clock, which is good.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay at Hangzhou Jiuli Yunsong Resort Hotel. We have been committed to providing guests with a home-like experience. Thank you for sharing your valuable opinions. We will transfer them to the relevant departments to make better improvements and progress. We sincerely invite you to visit us next time and wish you a happy life.
Anonymous User
Yun Song Elegant Double Bed Room
Stayed in Apr 2025
Other
3 review
10/10
Outstanding
Posted on May 5, 2025
The room is clean, the food is good, the minibar can be refilled for free, and the spa massage is very relaxing. The travel photography service is also very good, Xiao Tao is conscientious and responsible, and it is a good living experience.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!感謝您抽出寶貴時間與我們分享好評。很高興瞭解到您對在我們酒店的住宿體驗和服務很滿意!我一定會將您的鼓勵與同事們分享。誠摯期盼您再次光臨九里雲松,享受一段放鬆身心的度假之旅。
Yigefeifei
Yun Song Elegant Double Bed Room
Stayed in Mar 2025
Couple
18 review
10/10
Outstanding
Posted on May 2, 2025
The hotel is close to Baile Bridge so there are restaurants around. Going up further is Lingyin Temple. There is a tea garden at the door, which is very quiet. If you drive, you have to park your car in the public parking lot opposite. Parking is free for staying in the hotel. The room is quite big, and the toiletries are good. The drinks in the refrigerator are also good. The breakfast is semi-self-service, and the Cantonese dim sum is freshly steamed, which is very good.
Original TextTranslated by Google
6/8
Response from Property: 尊敬的賓客您好!非常感謝您的入住和如此詳盡的評價。得知您對我們酒店感到滿意,我們倍感榮幸。我們會將您的評論與團隊分享,並在今後不斷努力完善我們的設施和服務,爭取帶給每位賓客超越預期的難忘體驗。再次感謝您的分享,期待您的再次光臨。
Guest User
Yun Song Elegant Twin Room
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 27, 2025
It was a very good trip. The hotel is located in the West Lake Scenic Area, a 10-minute walk from Lingyin Temple. There are tea gardens at the entrance and on the left side of the hotel. You can see tea farmers picking tea early in the morning. The hotel environment is quiet, the room has floor heating, and the service attitude of the hotel's room service staff and front desk staff is very good and considerate. Ann at the front desk is warm and thoughtful, very attentive and considerate, and makes guests feel at home! Will come again!
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!非常感謝您選擇杭州九里雲松度假酒店,並對我們的員工提出表揚與肯定!非常高興為您帶來愉悦的入住體驗!達到並超越客人的期待一直是我們努力的目標,我們會再接再勵不斷提高我們的產品和服務品質,期待着您的再次光臨!
Guest User
Yun Song Elegant Double Bed Room
Stayed in Mar 2025
Booked for others
57 review
10/10
Outstanding
Posted on Apr 27, 2025
The hotel has a superior geographical location and beautiful surroundings. It is very convenient to go anywhere. The food in the hotel is also very delicious. My friend said that coming to Hangzhou and living in such a beautiful environment is really nourishing!
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!非常感謝您慷慨的點評。我們很高興得知您喜歡杭州九里雲松度假酒店的環境以及餐飲體驗。相信您的分享給予了更多旅行者一個有價值的參考。希望您的下一次杭州之行, 我們有機會再見。