Zhejiang Hotel Reviews

Response from Property: I'm so sad that I didn't get your five-star review. I still want to thank you for your recognition of us. Five hundred glances in the previous life have earned a chance encounter in this life. Dianfanbao is very happy to have met you in the beautiful city of Hangzhou. I wonder if Dianfanbao will have the chance to see you again. If there is, I will definitely give you a better stay experience!

Response from Property: Dear guest: Thank you for your love of the delicious food around us! There are popular check-in spots such as "Wulin Night Market" and "D11 Food City" around the hotel. A wide variety of food trends gather here. At night, you can also visit the night market to experience the nightlife of Hangzhou. The hotel is located in the city center, with both Metro Lines 1 and 2 right downstairs, providing convenient access to all parts of Hangzhou. We look forward to your next visit. Zhejiang Hotel is waiting for you to come home!

Response from Property: Dear guest:Thank you for choosing to stay in our "Exquisite Twin Room"! We always take "comfort and practicality" as the core design concept, aiming to provide guests with a comfortable living environment. Combined with the "window design" to introduce natural light and fresh air, we create a relaxed and pleasant living atmosphere. The hotel is located in the center of Hangzhou. Parking Spaces are relatively tight. We will give priority to meeting the parking needs of our guests. Our well-trained security guards will also provide parking services with vehicles. 【 Special Recommendation 】 For tourists traveling with families or friends, it is definitely the top choice for group trips! Wish you a happy life and all the best!

Response from Property: Dear guest: Thank you for choosing to stay in our "Exquisite Twin Room"! We always take "comfort and practicality" as the core design concept, aiming to provide guests with a comfortable living environment. Combined with the "window design" to introduce natural light and fresh air, we create a relaxed and pleasant living atmosphere. The hotel is located in the center of Hangzhou. Parking Spaces are relatively tight. We will give priority to meeting the parking needs of our guests. Our well-trained security guards will also provide parking services with vehicles. 【 Special Recommendation 】 For tourists traveling with families or friends, it is definitely the top choice for group trips! Wish you a happy life and all the best!

Response from Property: Dear guest, Thank you very much for your stay and your comments on us. Zhejiang Hotel is located in the core area of Hangzhou's central CBD, at Fengqi Road Station, the intersection and transfer center of Metro Lines 1 and 2. It takes only 10 minutes on foot to reach the West Lake Scenic Area. It is also close to Hangzhou Kerry Center and Wulin Square. Creating a warm service experience for business and tourist guests is the unchanging pursuit of all the staff in the hotel. Our approach to treating guests is to serve them with care and strive for perfection. Recently, the hotel has been making efforts to enhance service details and improve the guest experience. We look forward to your next visit. Wish you a happy life and smooth work!

Response from Property: Dear guests: Thank you for your recognition of the hotel and your patient feedback. The hotel is located at the intersection of Metro Lines 1 and 2. Due to municipal safety requirements, fences have been set up around the road. You can reach the hotel directly through the underground passage or contact the driver in advance to navigate to the main entrance. Our staff will assist in guiding the vehicle in. If you have any further needs, please feel free to contact us at any time! Wish you a pleasant stay!

Response from Property: Dear guest: We sincerely thank you for your sincere feedback! We are well aware that the "location advantage" is just the beginning of the journey. We are deeply ashamed that we failed to satisfy you with the facilities and environmental experience! Your opinions have prompted us to launch the "Quality Renewal Plan" : This month, we will complete the upgrade of all guest room curtains and blackout curtains, and increase the frequency of random checks on the cleaning quality of linen. If you plan to visit Hangzhou again in the future, please feel free to contact us through our official channels at any time. We will reserve a room that satisfies you and look forward to meeting you again in this beautiful place of lakes and mountains! Wish you all the best and good health!

Response from Property: Dear guests:Thank you sincerely for choosing Zhejiang Hotel and sharing your stay experience in detail! We are deeply honored that you have recognized our hotel for its excellent location, good hygiene, rich and diverse breakfast, and the clear service attitude of the front desk. We are well aware that every guest's rating is a precious feedback on our service, and your fair evaluation is the driving force for us to strive for excellence!

Response from Property: Dear guest: Thank you for choosing to stay at Zhejiang Hotel and for taking the time to share your feedback! We are very glad to learn that you are satisfied with the "service attitude" and "superior location" of the hotel staff. Your recognition is the greatest motivation for our progress. Regarding the issue of non-smoking rooms you mentioned, you can make a note in the order in advance or contact the hotel to make corresponding arrangements. The hotel has always attached great importance to the stay experience of its guests. We will immediately enhance the hygiene management in all areas and optimize the smoke-free environment planning to ensure a comfortable and healthy stay for all guests. Your suggestions are of vital importance to us and we will make serious improvements. We look forward to your next visit, which will give us the opportunity to offer you even better service! Wish you a happy life!

Response from Property: Dear guests: Thank you very much for your [all 5 points] praise! With the theme of "Little Yellow Duck", our "B.Duck Family Room" is full of children's fun, with animal dolls and adventure elements everywhere, which is very suitable for children to have a wonderful adventure. The family room covers an area of [32 square meters] and is equipped with [2M queen bed + bunk bed], which is definitely the best choice for families with children! The hotel is located in the center of Hangzhou, although the parking space is limited, but we will give priority to meet the needs of guests, security guards will also provide intimate "valet parking" service. The hotel is surrounded by [West Lake], [Kerry Center], [Wulin Yintai] and other famous scenic spots, walking distance to feel the prosperity and beauty of Hangzhou. Welcome to recommend to more friends, Zhejiang Hotel looks forward to your visit again!

Response from Property: Zhejiang Hotel is located in the heart of Hangzhou, where two metro lines converge [Line 1 and Line 2]. It takes only 5 minutes on foot to reach Fengqi Road Station, and it offers convenient access to the West Lake Scenic Area [800 meters in a straight line], Kerry Center [8 minutes on foot], Wulin Road Fashion District [5 minutes on foot], and other urban walking spots. Whether you plan to visit the beautiful lakes and mountains or experience the hustle and bustle of the city, this place is the ideal starting point! PS: It's just a 2-minute walk from the back door of the hotel to the Lingyin Special Line travel point!

Response from Property: Dear guests: Thank you for choosing to stay at Zhejiang Hotel and taking the time to share your feedback! We are very happy to know that you are satisfied with the [service attitude] and the [excellent location] of the hotel staff, your recognition is the biggest motivation for us to move forward. We apologize for your questions about breakfast and smoke-free areas. The hotel has always attached great importance to the guest experience, and we will immediately strengthen the hygiene management in all areas and optimize the smoke-free environment plan to ensure that all guests are provided with a comfortable and healthy stay. Your suggestions are of great importance to us and we will improve them carefully. Look forward to your visit again, let us have the opportunity to provide you with better service! Wish you a happy life!

Response from Property: Dear guest: Thank you for choosing Zhejiang Hotel and sharing your valuable feedback! We are pleased by your recognition of the hotel's complete facilities and comfortable environment, as well as the professional service of most of the staff. At the same time, we attach great importance to the negligence of the receptionist service you mentioned, and we apologize for it. After verification, the service process was not smooth due to the lack of language communication ability of the employee, which exposed the shortcomings of our multi-language service training and emergency response mechanism. In this regard, we have taken the following measures: 1. [Strengthen language training] : Launch the English proficiency assessment of all staff, add situational simulation courses, and ensure that basic services are barrier-free; 2. [Optimize service process] : implement the "first line responsibility system" to eliminate process interruption caused by communication problems; 3. [Establishment of express support channel] : The assistant manager will be on duty throughout the whole process and provide immediate assistance for language communication needs at any time. Zhejiang Hotel has witnessed countless glorious moments, and now we are more willing to keep pace with The Times and protect every trust. We sincerely invite you to stay again on a future trip, and we will reserve an exclusive room for you and make up for this regret with a new service experience. I wish you all the best and hope to meet you again!

Response from Property: Dear guest： First of all, I am very sorry to bring you a bad check-in experience! Thank you very much for telling us about the air conditioning problem. The hotel is the central air conditioning control, has always been the four seasons weather state to switch the hot and cold mode, you stay in Hangzhou, the weather suddenly from cool to hot, the central air conditioning refrigeration mode is also being debugged, temporarily can not automatically open, this is also the hotel's hard injury. In order to make more guests have a better and more comfortable experience, we are equipped with electric fans, air purifiers and other facilities in each room, and can also provide you with some cooling measures, such as cold drinks, ice cubes and so on. Once again, we would like to express our deep apologies for the inconvenience caused to you. We will strengthen the improvement of the hotel's hardware and software facilities and service quality, regularly maintain and update the room environment, equipment and public area facilities, in order to let you stay in a more comfortable and clean environment, I hope you have a new experience next time! Looking forward to visiting again!